Add Asset searching/adding directly to ticket creation
My techs have trouble remembering to add assets, not to mention the fact that the pop-up window is clunky.
Is there any way this functionality can get added directly to the ticket creation page instead of a separate pop-out off of a button?
4
votes
Bart
shared this idea
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Gerry Hayes
commented
Yes. Yes, please. A button/option to create or attach an asset DIRECTLY from the Ticket Details page.
I know you can click on change ticket details and add an asset from there but it's extra clicking around that's just hassle.
Would love to resurrect this suggestion. There are lots of other individual suggestions for this same request but none has gained traction. Perhaps they were just missed or maybe it's not an issue for most — I'd love it though.