General
3763 results found
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Include tickets marked resolved after payment in Performance Report
After taking a payment Repairshopr asks if we want to close a ticket, which we almost always do. The problem is that resolving a ticket in that manner does not show who resolved the ticket. This leaves a whole in the Performance Report because usually the person who resolves a ticket is the person that took the payment. If this could be added to the Performance report it would be more comprehensive.
4 votes -
Sequenced serialization
We have serial numbers that are sequenced. Meaning, we'll be receiving serial number "CD0001," "CD0002," "CD0003," etc. all the way to "CD0100." The ability to insert sequenced serialization would be great.
In other words, you'd have a field that says "Series beginning:" where I could type in "CD0001." In a separate field named "Series ending," I could type "CD0100." After doing so, each serial number in that sequence would be inserted.
Atrex by Millenium has that function, and it was great.
4 votes -
Scanning Barcode Auto-Adds to an open invoice/ticket
Scanning the barcodes is a great way to save time generating a ticket or invoice, however the current system only scans the numbers which require manually pressing enter or selecting an item.
Why not scan it and have it automatically add to which ever invoice is currently being worked on? That would save a ton of time especially when you are a few feet from the computer/iPad/etc...
4 votes -
Notification Center - Time schedule for alerts
These notifications are very nice to have but something I would like to suggest is to have the ability, by group or tech, to schedule the times of day they will/will not be sent out.
For Example, Techs don't need to get text messages out side business hours for updates on tickets. Of course they can log in an check those if needed but don't need to be disturbed outside of work with these kinds of things.
This could also tie into allowing access to RSr in general outside work hours. For example...each tech could have access during their work…
4 votes -
Constant Contact Intagration
RepairShopr has some nice built in tools but Marketr isn't a replacement for Constant Contact. it works great for short simple messages but doesn't lend itself to doing a monthly newsletter.
In the end we prefer to work with the tools we get support for and know well to make our jobs easier and more efficient.
For some Marketr may do the trick for others they prefer other tools. Just like some people prefer trucks vs. cars. preferences. We much prefer the experience with Constant Contact.
4 votes -
Use Stripe to Process Payments in iOS App
Add the ability to use Stripe to process payments for the iOS App. Preferably with some sort of card reader support.
4 votes -
Change Management
For larger sites that require Change Control (Management) I would like to see a way for clients to approve changes to their software/hardware.
4 votes -
Add Time / Minutes Spent, in Ticket Comment View
When we fill out the 'Minutes Spent' section, it'll go and disappear into a different section (which is fine) BUT, it would be really cool to be able to 'see' this time spent right there in the ticket, either combined total OR just a indication on the ticket comments themselves (individually as they are added)
4 votes -
Search asset list by customer name
Asset manager allows a search by all other categories except for the customer's name. I know this can be found by looking at their profile but it would still be nice to be able to search a customer's name on the asset manager list.
4 votes -
Share a product roadmap
This is more for the Repairshopr platform as opposed to a specific feature but it would be great to be able to get an idea of what future product developments are in process without having to go by cryptic comments or feedback updates that say "In Progress". Along with that, a simple feed of the recent updates would be helpful because I feel like there are a lot of hidden gems that get missed and it is hard to click through multiple blogs to see them.
4 votes -
Create a method that would allow a customer to agree to Ticket terms remotely.
I have several customers that I provide support to remotely, and advertise remote support as a service I provide. Currently, I have no way to of gathering a "paper trail" on what service the customer agrees upon with your suggested workflow. You have a fantastic system already in place for situations where the customer is physically present (either in my shop, or on-site). What it doesn't do is provide the customer with an "agree to terms" page when I create a ticket. They can view the ticket, and the ticket terms, but can only "sign" it if it's through my…
4 votes -
ticket view, progress window - display as paid or unpaid when the invoiced status =yes
in ticket view, under the progress window - display as paid or unpaid when the invoiced status = yes
4 votes -
Define User Roles and Permissions (POS, reception, etc.)
We would like to have more control over user types. For example, we have some non-technician staff that we would like to remove from the menu for assigning to tickets. We would also like to define roles such that a cashier only accesses POS/invoicing, reception updates tickets in the relevant manner, etc.
4 votes -
Optional fields when exporting reports to .csv
It would be nice to be able to choose which fields are included in the .csv file when exporting reports. For example we would use the customer name, invoice number, payment type and amount. We have no need for customer / transaction ID or reference number etc. and the customer name isn't included In the report. So it would be nice to be able to customize what is generated.
4 votes -
View all custom asset fields in ticket windows
only 1st 3 custom asset fields show in a ticked windows. Would be nice if all custom asset fields showed here.
4 votes -
make it so you dont have to create a Purchase Order to input inventory orders
Creating a purchase order is not always a needed step in order to enter parts. In fact for my company its an annoyance instead of a helpful tool. If i was able to input the inventory i want without creating and sending a purchase order i could skip spending all the time it takes to do that and just input what i already have purchased. Some of my vendors come to my locations twice a week and i order what i need from them when they show up. To have to go in and create a purchase order after i…
4 votes -
Paid/recurring invoice email templates
We've found there ideally should be multiple invoice templates available - especially paid vs unpaid invoices. Sometimes customers, especially business customers, may ask to be emailed an invoice for their records after they've paid in store, and then being hit by a 'Pay with PayPal!' button may make them complain. As well, with recurring invoices we know they're going to pay and we know how they'll pay, so we don't want to risk them going from a 0-cost bank transfer to costing us 2.7% in paypal fees because we invite them to. We do want to invite unpaid invoices to…
4 votes -
4 votes
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add the ability to change taxable status and tax rate on line items in the iOS app.
Currently, if I use the app to add charges to a ticket, every item has the default sales tax rate added to it, whether that item is marked as taxable in RS or not. I offer on-site service in two states, one of which does not tax labor. It would help to be able to specify which items should be taxed, and at what rate. For now I just switch to Safari to create the invoice, enter payment, and email the invoice.
4 votes -
New Client Screen
Hello
Could I make a comment about the recent changes to the client screen?
The "Jump to" feature is quite good as it solves the problem of which column to look at when you are hunting for tickets or assetts or whatever down the page, so that's excellent.
However, the "Jump to" section is below the custom field section which we use quite a lot and for many customers we have quite a lot of text in those custom fields.
So for those customers the "Jump to" section is still below the bottom of the screen and therefore not quite…
4 votes
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