These notifications are very nice to have but something I would like to suggest is to have the ability, by group or tech, to schedule the times of day they will/will not be sent out.

For Example, Techs don't need to get text messages out side business hours for updates on tickets. Of course they can log in an check those if needed but don't need to be disturbed outside of work with these kinds of things.

This could also tie into allowing access to RSr in general outside work hours. For example...each tech could have access during their work hours only which would also including texts and notifications.

Thanks
Tim