General
3762 results found
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View Cost/Profit while in ticket
Is there a way we can view (admins) cost of total ticket items and profit? while within the ticket. example 3 items sold we can see each cost next to individual item as ($5) total cost is $15 but we sold for $10 each so net a $15 profit.
It would also be nice if we (admins) could modify cost of item once it is on ticket instead of removing it and adding it again.
I go through every ticket and audit them I would like to see individual cost/retail sold on items so I can make sure our reps…4 votes -
Make a way to disable Quick pay / Hide from invoice page for non admin!
I know you can disable quick pay as a payment form but my new employees keep clicking the quick pay on the transaction and after it is marked as paid it is a nightmare to delete, please help address this!
4 votes -
Integration with Caller ID
Have caller ID bring up a customer account page.
- Maybe a pop-up to continue to page in case you are into something else, like intake form or invoice.
- Pop-up to prompt for a new account for unknown numbers
- Option to block any prompts for known numbers that are not a customer.4 votes -
pre-diagnosed & pre-approved missing in certain areas
The pre-diagnosed and pre-approved options only both show up on the new ticket form. The check and device widget are missing one of them as well as showing in the ticket profile under the customer.
4 votes -
Integrate employee scheduling
It would be awesome to integrate with an employee scheduling software such as Orbital Shift, or something similar. Then our employees could see there work day for the week/month and even see what repairs are lined up for their work day.
4 votes -
ID Verification for Payment by Check
As a business owner check fraud is a big deal. I would like to see repairshopr add a data field to log a customers drivers license ID number when accepting a check as a form of payment. additionally for situations with employees It would be great to have the optional ability (setting) to require this field when taking this method of payment.
4 votesWe don’t have a required field but could you use the Reference field for this (in addition to the check number)?
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Add a checkbox for "Ordered" and "Received" on "Editing item" Parts page
Add a preference to the Parts section that would allow the date fields for "Ordered" and "Received" to be checkboxes instead. Ideally, the checkboxes would record when they were checked with a timestamp. This would allow the person ordering parts to quickly update the status. We never update the status because the date fields are too clunky - however, I recognize that they are probably useful for some shops, so not asking for a replacement - simply an additional preference.
4 votes -
Location on Ticket to CSV Export
I use the Export to CSV to run information for Data Analysis and would be helpful to have the ticket location on the CSV Ticket Export.
4 votes -
Make invoice inventory items linkable
Hello,
I would love it if I was able to click the items I have added to an invoice/estimate and it directs me straight to the item in inventory.
Cheers,
4 votes -
Resolving tickets and invoicing report
Is it possible to have the ability - maybe an area in the account configuration that can be turned on or off for those that do not wish to use it - that when a ticket is marked as completed in the comments (either by customer or hidden), the ticket is automatically marked as Resolved.
We would also like to request an additional basic report to be available in the Invoicing area that shows all tickets marked as Resolved, along with the charges applicable. These should then be tickets that are ready for invoicing. It would be of use to…
4 votes -
Allow quantity adjustment on entered/posted line item
Once we enter a line item under "View / Add Charges on Ticket", we are unable to adjust the quantity. At times we will need to adjust the quantity after the line item after it has been entered, or if we make a mistake. As of now, it looks like the only way to do this is to copy the description charge, delete the entry and add a new one. That is lots of work for a minor adjustment.
4 votes -
Default Custom Ticket Type
Would be nice to have to option to select a default "Custom Ticket Type" along side the "Required" option
4 votes -
Separate identity for each shop in a big chain
We have 3 different shops and want to share the customer database and parts list between shops, but each location needs to have its own identity.
I have logged in as a customer with the ticket and surname, but this does not show the location in the top black bar relating to the shop they booked into which could be confusing to the customer if the shops names are not all the same.
I know the alternative would be to have 3 separate RepairShopr accounts, but this will not allow ticket sharing and parts sharing.
4 votes -
Make Export Customer to CSV - Gmail Contacts version
Create a csv format from RepairShopr contacts that easily imports into Gmail Contacts without any heading altering. Could be an easy way to have contacts sync'd 'ish.
4 votesThanks for the suggestion. Do you have a reference for the format needed for this kind of import?
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Change where email replies come in
Currently if you send an appointment to a customer, if they reply (yes that's great, see you then etc) the reply comes in as a new ticket. in our business, we do not need a ticket for every job - we only use tickets for jobs that come in the workshop. If an engineer goes out to a customer, we hope to solve the problem off site therefore we don't need a ticket. I would like these replies to come back to my email address, not a new ticket
4 votesShouldn’t you just put the invite on your calendar directly, and use the 2way sync for that even to appear on the calendar in RepairShopr?
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Payment type buttons on Invoice payment
We have an issue when taking payments for invoices. If our techs are in a hurry, they sometimes miss the payment type drop-down. And it never fails, someone will make a mistake.
Since we sync to Quickbooks (and it the sync happens quick) we have huge issues when it comes time to do a deposit. We then have to dig through invoices and TRY to figure out what transaction is hosed up. Then we can fix it in RS but it doesn't automatically fix it in QB, so we then have to fix that one. On a bad week, it…4 votes -
Allow customized estimates
In the Estimates, nowhere in each line item does it show the cost of the item including tax. This can be problematical as my customers are often confused what the savings or extra cost would be if they added or subtracted an item (all prices here in Australia are quoted including tax)
4 votes -
MATCH and SUGGEST existing Contacts based on SURNAME, NICKNAME or MISSPELLING
We need a solution to all of the customers who have proper surnames that are wildly different from their nicknames or callnames. I don't know who the genius was that decided nicknames could be spelled completely different than the proper name; but they make me hate life sometimes. Here are some examples of SURNAME:NICKNAMES that are often COMPLETELY different than what we are trying to lookup:
Bill:William
Dick:Richard
Jerry:Gerald
Bob:RobertAnother issue is misspellings of names that can be spelled in different ways. There are all kinds of ways to spell certain names, and there's no way to know without…
4 votes -
Please in the Invoice Page allow it to be sorted by Customer. Currently Invoice # and Date are pretty much the same thing.
Sorting by Customer on the Invoice page would allow for easy finding of people who owe money. Its very difficult to just find one then go back and search. Sorting would make things go QUICKER
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4 votes
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