General
3763 results found
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Resolving tickets and invoicing report
Is it possible to have the ability - maybe an area in the account configuration that can be turned on or off for those that do not wish to use it - that when a ticket is marked as completed in the comments (either by customer or hidden), the ticket is automatically marked as Resolved.
We would also like to request an additional basic report to be available in the Invoicing area that shows all tickets marked as Resolved, along with the charges applicable. These should then be tickets that are ready for invoicing. It would be of use to…
4 votes -
Default Custom Ticket Type
Would be nice to have to option to select a default "Custom Ticket Type" along side the "Required" option
4 votes -
Make Export Customer to CSV - Gmail Contacts version
Create a csv format from RepairShopr contacts that easily imports into Gmail Contacts without any heading altering. Could be an easy way to have contacts sync'd 'ish.
4 votesThanks for the suggestion. Do you have a reference for the format needed for this kind of import?
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Change where email replies come in
Currently if you send an appointment to a customer, if they reply (yes that's great, see you then etc) the reply comes in as a new ticket. in our business, we do not need a ticket for every job - we only use tickets for jobs that come in the workshop. If an engineer goes out to a customer, we hope to solve the problem off site therefore we don't need a ticket. I would like these replies to come back to my email address, not a new ticket
4 votesShouldn’t you just put the invite on your calendar directly, and use the 2way sync for that even to appear on the calendar in RepairShopr?
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Payment type buttons on Invoice payment
We have an issue when taking payments for invoices. If our techs are in a hurry, they sometimes miss the payment type drop-down. And it never fails, someone will make a mistake.
Since we sync to Quickbooks (and it the sync happens quick) we have huge issues when it comes time to do a deposit. We then have to dig through invoices and TRY to figure out what transaction is hosed up. Then we can fix it in RS but it doesn't automatically fix it in QB, so we then have to fix that one. On a bad week, it…4 votes -
Please in the Invoice Page allow it to be sorted by Customer. Currently Invoice # and Date are pretty much the same thing.
Sorting by Customer on the Invoice page would allow for easy finding of people who owe money. Its very difficult to just find one then go back and search. Sorting would make things go QUICKER
4 votes -
4 votes
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Vin Explosion
How about adding vin explosion for autoshops. Even as a payable option, there many option for api's
4 votes -
Freeagent API integration for UK
I recently took some time out to look at Xero integration with RS and although it worked it did not allow me to reconcile Paypal automatically, Freeagent does this, but does not work with RS, so I was no better off.
There are a lot of people in the UK that use freeagent, I bet some are IT companies, I know this was refused in 2015 but i would like to raise the idea of API integration again, at present we have to manually reconcile all of our invoices when raised in RS a major pain.4 votes -
Here's a few things we'd like to see change
Customer Tab: ability to add a shipping address and tag for that address in the invoice template.
Invoice Template: a tag for the payment terms that is linked to the customer.
Ticket: customize priorities. Ticket Queues
Leads: We'd like to have the email reader be able to assign a ticket a status, or a queue in the future
Inventory: A place for Van inventory, just so that there's a spot to see that the store may not have it but its in one of our outgoing vans. Looked at (big Chain, but it's more involved then what we need)
4 votes -
Pending Ticket Charges on Tickets page
Would it be possible to display the Pending Ticket Charges report figure on the tickets page, or have the option to include it. Its such an important figure as its telling us the total value of the work currently in the workshop. It also encourages us to keep the charges up to date
Chris - The PC Crew
4 votes -
Is there a disable button to keep invoices from populating automatically when a register is being opened at the beginning of the day?
Every time we open the register at the beginning of the day, it automatically populates an invoice for $0.00 under the register name. It has become an inconvenience since we do not want our reps being able to delete invoices so the manager has to go back into repair shopr only to delete that irrelevant invoice. Just trying to make it easier on everybody :)
4 votes -
4 votes
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Have a Column for Description on the Purchase order Tab.
Its really hard to figure out which order your parts come from when your package doesnt have the vendors name on it. I have to click on each order to see if thats it. Also I could then search for a part on the purchase order tab to see when and where I purchased from last.
4 votes -
View item on warranty
It would be extremely useful to be able to see the actual item that is tied to each warranty listed. When you sell a lot of items on an invoice or you have a customer that pays a lot of invoices, it is difficult to narrow down exactly which item is covered by which warranty listed. We use a general 90 Day and 1 Year warranty template for hundreds of items that use the same type of warranty.
If the item was listed on the warranty that is tied to it whether under customer details, on the invoice, on the…
4 votes -
Zipwhip intergration
Our company uses ZipWhip which allows us to send and receive text messages on the same number as our landline... this works great because customer's only have to save/remember one phone number and they won't get confused on which number is for calling and which is for texting. I wish repairshopr would have this same feature or integrate Zipwhip in like it does for email messages.
4 votesIt seems you have to be on a very high pricing plan to get API access. Do either of you have API access currently?
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Customizable Subscription templates
We have some services that are billed automatically. We would like to have the terms and features of those services be sent out automatically with the invoice. So we would like a separate (or maybe multiple separate) templates that can be used for recurring invoice templates. This needs additional information that doesn't typically appear on an invoice, and would probably be a bit much for a line item.
This would probably work out great for businesses that are selling VOIP plans, backup plans, etc.
4 votesCould you try putting those details in “Customer Custom Fields” – there should be a tag for that to go into your invoice template.
This might be a workaround that gets you pretty close..
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Images
Would like to see product and category images on the pos system. Example I would click a apple logo, then iPhone image, then product or service using images. There is much text and hard to train and be duplicatable using the system. I need like aMcDonald's ordering system for the repair industry. Simple, easy and visual for the employee.
4 votes -
More control over Remote access, limit access
I've found that we need more control over the remote access to RSr, both with the app and the main web interface.
On the app, it would be nice to limit access via the security groups settings. So that could be controlled in the same place all the other settings are for each group.
Some people would get the big view as it is setup now in the app, kind of an everything view and other security groups may be limited to see only open invoices and related customers as an example.
it would be nice to limit access to…
4 votes -
iCal integration
We are an Apple Shop, it would be nice to have iCal integration with the calendar services in RSr.
4 votes
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