Is it possible to have the ability - maybe an area in the account configuration that can be turned on or off for those that do not wish to use it - that when a ticket is marked as completed in the comments (either by customer or hidden), the ticket is automatically marked as Resolved.

We would also like to request an additional basic report to be available in the Invoicing area that shows all tickets marked as Resolved, along with the charges applicable. These should then be tickets that are ready for invoicing. It would be of use to the people doing the invoicing to run the report daily/weekly/monthly depending on their invoicing schedule.

As an example, we bill at the end of each month. If we could run a report prior to billing that shows all tickets that were resolved that month and are now ready for invoicing, this would allow us to ensure that all work done has been accounted for, by cross-checking the resolved tickets to the time sheets for that month.