3763 results found

1. Add Stripe ability for customers to use stored Credit Cards

   Here's the note from the initial request for this do be done.

   COMPLETED · Robert Reichner
   ADMIN
   Robert Reichner (CEO, RepairShopr, RepairShopr) responded · July 10, 2014
   This is live for Authorize.net! We’ll be adding Stripe in the near future.

   Unfortunately it's been a year and Stripe still does not have this function. Please provide this function for Stripe users.

   4 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   2 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   under review  ·  Robert Reichner responded

   Thanks for clarifying. There are a number of security considerations to surfacing stored credit cards for customers. We may consider this down the road, but it would be something for the future.

2. Logistics Quantity

   I think it would be helpful if the logistics screen showed a quantity of the item needed to be ordered, rather than having to find it in the edit screen.

   4 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   1 comment  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

3. Allow the uploading of an editable PDF as an intake form.

   I have my own intake form that has a pre and post checklist on it along with my terms of service. Customers sign for the terms of service when i take the phone in and initial for each checklist as it is completed. I would like to make it to where i could just upload my own editable PDF as the intake form rather than using your template. Could that be made possible?

   4 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   1 comment  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

4. Field Job Ticket Work Flow Needs Impovement

   We have a problem with the way the workflow is happening in RS for the Field Techs. It has been a little Jaring here lately.

   So here is the problem.... Someone calls in the shop and needs a new service call so we make a ticket and assign this to a user we make called "Field Techs" since most of the time we want the first available tech to get the ticket/job so we dont just assign it to this field techs user we made so that all the techs get a email and text message about the problem (Note: we edited the user to have all the techs cell phone numbers and emails under the user so this sends it to everyone)

   So that is the First problem. There needs to be a separate Job Que or Ticket Screen just for Filed jobs where a tech can look at all the field jobs and pick a ticket and assign it to themselves at that time.

   Now the second problem is all of our managed services clients get training on how to login the portal and submit a ticket. So now this way makes the ticket turn blue on the in shop wall mounted TV/Dashboard but leaves the tickets in the ques with everything else including in shop. So it makes it hard to find since its marked From portal and not assigned to anyone.

   Third Problem... customers send an email for support and it goes to the Leads section and then it automatically created a ticket for a customer if they already exist. However, it doesn't notify the techs besides a new leads email. But the main problem is it drops the tickets into the que with all the other tickets with no one assigned.

   So needless to say we have 3 ways to get filed jobs / service call tickets. So we just need a more streamlined way of getting these all in one place and making them all turn the dashboard blue. (the dashboard needs an upgrade to allow us to customize the changing of colors in different situations but that's a different story.

   What I would like to see happen, Some Sort of Que/ Filed Jobs area.. Like one place to see these types of Tickets.. It makes the Work Flow hard to follow when you can have them Three different places and different ways to see/ find them with different ways of notifications.

   The field techs user we have made (which takes one of our 10 users) has been the best way for us to get everyone informed and close to on the same page. But when a customer puts in a ticket or sends an email to the leads sometimes the tickets can get missed.

   We have a problem with the way the workflow is happening in RS for the Field Techs. It has been a little Jaring here lately.

   So here is the problem.... Someone calls in the shop and needs a new service call so we make a ticket and assign this to a user we make called "Field Techs" since most of the time we want the first available tech to get the ticket/job so we dont just assign it to this field techs user we made so that all the techs get a email and text message about the problem (Note:… more

   4 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   under review  ·  0 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

5. List ALL available options for PDF and PRINT on Tickets

   Not sure why, but there are different options on Tickets available for PDF and Print. I feel like anything that can be cloud printed should be available as a PDF, and vice versa, right? Here's what I'd like to see available to both:

   Ticket - Large
   Ticket - Receipt
   Ticket - Intake Form
   Label - Ticket
   Label - Asset(s) * if multiple on the ticket
   Label - Customer

   Once this is done, you could remove the buttons that are randomly below the signature for intake form, and all PDF/Print options would be in one place.

   4 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   0 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

6. Allow us to set a default ticket priority by customer

   It would be nice if we had a setting in the customer itself to have all tickets opened for them to have a default priority (I.E. customers on a service contract, or other important clients are defaulted to priority 1, all others default to normal, or maybe even default to slow for some bad clients who are terrible at paying).

   4 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   0 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

7. Print Labels from Logistics Transfer

   Please add the option to view/print PDF labels in Logistics transfers, like it already is in Purchase Orders. We need to print labels for any items after they are received in Logistics. Thanks!

   4 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   0 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

8. Free Account for White Label Support Companies

   Hi Team,

   This request may be a bit out of scope but wanted to see if any potential suggestions could be given on how we can approach this. As a single technician under the "One Man Army" plan has been great for me at the current price since it matches our volume coming in. However, like other single technicians I use a white label tech support company to help assist my clients via phone, review ticket updates, etc. Even though they use very few features of the CRM system to help assist us unfortunately this involves an additional cost of additional user on our end. It would be great if we can provide some type of a sub account option (maybe a version of the free account offered to Hobbyists) for these companies. Of course to help combat people from taking advantage of this maybe RepairShopr can have a verified vendor list of current white label support companies helping the tech community. I feel this would really help a lot of technicians in staying with one of the best CRM options out today.

   Thanks!

   Hi Team,

   This request may be a bit out of scope but wanted to see if any potential suggestions could be given on how we can approach this. As a single technician under the "One Man Army" plan has been great for me at the current price since it matches our volume coming in. However, like other single technicians I use a white label tech support company to help assist my clients via phone, review ticket updates, etc. Even though they use very few features of the CRM system to help assist us unfortunately this involves an additional cost of… more

   4 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   under review  ·  2 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

9. Dashboard thats Usefull

   The Dashboard
   The ticket list view gives you a much better overview of the status of your repairs.

   Before we had RepairShopr we had our own type of Dashboard on a separate screen in the workshop that was useful to the technician. It had a list of the tickets the progress status "In Progress" "New" ect. It was Color coded for a quick Progress status
   However it also had “usefull info” pulled from the ticket detail
   So when the tech was looking at a machine he could see that the password was “X” and the problem was “Y” and he could also see if the persons number as it was on front of him so ring them from his Dect Phone without having to go to a computer go to ticket and see customers number.

   I think that the Dashboard in this Pic or something along these lines is better

   http://postimg.org/image/6j8e6wgqt/

   The Dashboard
   The ticket list view gives you a much better overview of the status of your repairs.

   Before we had RepairShopr we had our own type of Dashboard on a separate screen in the workshop that was useful to the technician. It had a list of the tickets the progress status "In Progress" "New" ect. It was Color coded for a quick Progress status
   However it also had “usefull info” pulled from the ticket detail
   So when the tech was looking at a machine he could see that the password was “X” and the problem was “Y” and he… more

   4 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   under review  ·  2 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

10. Add items to PO via SKU

    Being able to add items to a purchase order via SKU would be amazing. Also being able to create items and add the vendor/sku via the quick add on purchase orders would be great as well. Possibly even have a full fledged item add button.

    4 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    2 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

11. Create a Client Option...

    Hi Everybody, if there is a way around this please do let me know but currently I do not think there is.

    We carry out repairs for large clients such as insurance companies and manufacturers but suspect this option will still be wanted by the RS community?

    We receive work from these clients but have to liaise with and update our mutual customer who owns the product and not the client.

    Currently we have each client set up as a customer so that the invoice raised is for the client and not our mutual customer, we can monitor the number of tickets raised, amount spent with us, outstanding tickets and their status etc.

    When we receive a repair or inspection request from the client we search for them in customers, open their profile and select create ticket.

    We have created a custom ticket type that we call Client Repair which we select and then have had to create fields to include Customer Name and Adress, Contact details such as mobile and email etc, collection and delivery addresses, issue reported and Much Much more.

    This means we are unable to use any of the canned responses as it will just update the client and not the actual customer, we cannot search for the mutal customer in the customer section of RS and the large amount of information captured is useless for Marketeer etc.

    This is a huge problem for us but we did think that if there was a Create Client option allowing us to create multiple clients (as you would a customer) you could then assign a Client to a Ticket which would make the ticket payable by the client but still allow you to have full use of the great RS tools to benefit the customers experience.

    The client tab when opened would (like a customer) show you their open tickets, invoices, payments etc etc which again would be great when a client called for updates or a work in progress report.

    We also thought that (when RS create them) client KPI stats can be shown in the clients "profile" for all tickets assigned to them.

    A client could then log in to their account, see all open tickets assigned to them and their current status.

    We could then send canned responses to the mutual customer and not the client!

    I look forward to hearing your thoughts :)

    Hi Everybody, if there is a way around this please do let me know but currently I do not think there is.

    We carry out repairs for large clients such as insurance companies and manufacturers but suspect this option will still be wanted by the RS community?

    We receive work from these clients but have to liaise with and update our mutual customer who owns the product and not the client.

    Currently we have each client set up as a customer so that the invoice raised is for the client and not our mutual customer, we can monitor the number… more

    4 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

12. Track shift locations

    is there a way to be able to have the time clock system keep track of which location an employee is clocked in at for the duration of their shift, I have techs that work at multiple shops in our chain and would like to know where they spent their time.

    4 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

13. View Cost/Profit while in ticket

    Is there a way we can view (admins) cost of total ticket items and profit? while within the ticket. example 3 items sold we can see each cost next to individual item as ($5) total cost is $15 but we sold for $10 each so net a $15 profit.
    It would also be nice if we (admins) could modify cost of item once it is on ticket instead of removing it and adding it again.
    I go through every ticket and audit them I would like to see individual cost/retail sold on items so I can make sure our reps are entering in appropriate costs. If I could always see cost vs retail per item when I click on add/view charges as well as a total cost vs retail on the bottom of same part where it says estimated total.

    Is there a way we can view (admins) cost of total ticket items and profit? while within the ticket. example 3 items sold we can see each cost next to individual item as ($5) total cost is $15 but we sold for $10 each so net a $15 profit.
    It would also be nice if we (admins) could modify cost of item once it is on ticket instead of removing it and adding it again.
    I go through every ticket and audit them I would like to see individual cost/retail sold on items so I can make sure our reps… more

    4 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

14. Make a way to disable Quick pay / Hide from invoice page for non admin!

    I know you can disable quick pay as a payment form but my new employees keep clicking the quick pay on the transaction and after it is marked as paid it is a nightmare to delete, please help address this!

    4 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    0 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

15. Integration with Caller ID

    Have caller ID bring up a customer account page.
    - Maybe a pop-up to continue to page in case you are into something else, like intake form or invoice.
    - Pop-up to prompt for a new account for unknown numbers
    - Option to block any prompts for known numbers that are not a customer.

    4 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    1 comment  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

16. pre-diagnosed & pre-approved missing in certain areas

    The pre-diagnosed and pre-approved options only both show up on the new ticket form. The check and device widget are missing one of them as well as showing in the ticket profile under the customer.

    4 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    0 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

17. Integrate employee scheduling

    It would be awesome to integrate with an employee scheduling software such as Orbital Shift, or something similar. Then our employees could see there work day for the week/month and even see what repairs are lined up for their work day.

    4 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    1 comment  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

18. Add a checkbox for "Ordered" and "Received" on "Editing item" Parts page

    Add a preference to the Parts section that would allow the date fields for "Ordered" and "Received" to be checkboxes instead. Ideally, the checkboxes would record when they were checked with a timestamp. This would allow the person ordering parts to quickly update the status. We never update the status because the date fields are too clunky - however, I recognize that they are probably useful for some shops, so not asking for a replacement - simply an additional preference.

    4 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    0 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

19. Location on Ticket to CSV Export

    I use the Export to CSV to run information for Data Analysis and would be helpful to have the ticket location on the CSV Ticket Export.

    4 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    0 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

20. Make invoice inventory items linkable

    Hello,

    I would love it if I was able to click the items I have added to an invoice/estimate and it directs me straight to the item in inventory.

    Cheers,

    4 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    0 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close