Add a Mail or Response Icon to Leads
I would like a mail icon in the leads module that would alert us to a reply to our email sent from leads.
Currently, when we receive a lead from our website, an email is sent to us after the lead is passed on to your API. Recently we have started using your mail feature in leads, so that there is a record of our response to a lead. The problem arises when a customer responds to that email, there is no way of knowing. Neither Justin, nor I receive an email, and there is no indication in the leads module.
My request is to either allow an email to be sent to our support email address or enable an icon in the leads module that alerts us to a reply from a potential customer. You could do this in much the same way that you did it in the ticket module. When we receive a customer reply to one of our updates, a mail icon is shown in the tickets module.
Kevin Lee
shared this idea