Make "Issue Type" visible in more places.
I use "Issue Type" to note whether a repair is covered under warranty, simply "warranty", "warranty expired". Often a customer has repairs in that are covered under warranty and others that are out of warranty. The field issue type shows up on the tickets page but not on the customer page or the invoice. As it is it's difficult for me to add multiple warranty repairs onto one invoice because I can't see that info from the logical places. Can this info be added? Maybe make fields selectable to be shown or not shown and how much screen/pdf real estate they should take.
3
votes
Greg Hodges
shared this idea
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Greg Hodges
commented
Most important place for me would be Shopping Cart (pending Ticket charges) on the create invoice page. And someplace on the actual invoice.