General
3763 results found
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Prepaid Hours should work on value not quantity
We have found that using the prepaid hours doesn't discriminate against the hours bought and the hours being used. Example: We have a workshop rate (say $50 p/h) and an onsite labour rate (say $100 p/h). Say a customer buys 20 prepaid workshop hours ($1,000). If they have an onsite booking that goes for 2 hours (usually worth $200) we can not charge them for this time as it is deducted from the prepaid hours. Furthermore the time that is deducted is only 2 hours when this should be the equivalent value of 4 hours at the workshop rate. This…
16 votesCould you use the Deposit feature for this? http://feedback.repairshopr.com/knowledgebase/articles/278074-can-i-create-a-deposit-in-repairshopr
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suggest free/available bin #
Hi,
at the moment i have to check which of my 70 'bins' is free and then manually put in the bin number for the next job.
i'd love to see where repairshopr keeps track of all linked bin# and suggest automatically a free bin#
when i close a ticket the bin gets released and will be available for the next job.
Also i'd like to see the bin # in the ticket list, without having to open the ticket to see where the job is located.16 votes -
When ordering a part in a ticket, have ticket status change when parts arrive
It would be nice if when you order a part, the status would automatically change to "waiting on parts".
when the parts come in, and you mark them as "Arrived" in the parts module, it would be nice if the ticket automatically updated to something like "parts arrived".Currently, this is an entirely manually process, having to change the ticket status manually when you order them, and again when they come in.
16 votes -
Change Purchase Order Date
It would be nice if you could change the purchase order date; not just the expected date. This would help probably more than just myself out. I can do this with quickbook and sage 50.
16 votes -
Sorting
Is there a way to sort the tickets so the newest ticket (Last Updated) is on the top every time I go into repair shopper? Right now I go into it by hitting LAST UPDATED 3 times. Once I go into and back out of a ticket I have to resort again. Even if the sorts had a drop down so I choose newest first that would speed up the process.
16 votes -
Add employee clock in/out powers to the AWESOME iOS app
The updates to the iOS app are fantastic! My one wish would be for a simple "clock in" or "clock out" button-- could be right on the home page. Sometimes techs go right to on-sites before opening a computer, so the ability to clock in on the move would be great!
16 votes -
appointment time and date picker not mobile friendly
I do alot from my phone and find it very hard to schedule appointments. The date works fine, but the time picker is very hard to use. Would like to see a time picker much like android has with a circular hour then min.
16 votes -
Bulk delete attachments on ticket
Since many ticket updates are happening by email, I'm finding that tickets have a number of attachments due to images that clients use in their email signature or embedded images in some automated emails. It gets particularly bad when I merge tickets. I've been trying to delete some of the attachments but it's a very tedious process as it has to be done one at a time, and the page reloads requiring scrolling down to delete the next one. Checkboxes or maybe a nuclear "Delete all attachments" would be nice.
16 votes -
Allow customers to upload files through their online profile
From within their online profile customers can upload files/attachments to be stored in their profile
16 votes -
Customer Portal Login
It would be nice to let customers sign in to their customer portal with services like google, facebook, etc..
16 votes -
Add referral source to leads module
Would be really good if I could add where the customer heard of us directly in the leads module. At the moment I have to save the lead, then click the customer name, then edit the customer , then say how they found us. So most customers end up not having this completed and its useful to know. Please add the referred by as an optional field to the leads module.
16 votes -
16 votes
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Auto Email signed intake forms or email intake form button on iOS
We currently use an iPad setup for people to view and sign the intake form, it's only the best and smoothest way for the customer and customer service. It would be great if like "email signed receipt" button, there was also an "email intake form" button for easy sending of the invoice.
Either that or just have the system email an intake form as soon as it recognises a signature has been taken
16 votes -
Parts orders link to Purchase order ?
I'm new to the system - am I missing something ? Do I really have to create a part order on the ticket and then go to another tab and create a purchase order to the vendor using copy and paste ? our previous software has this all in one flow - you create the ticket, work out what part you require and send that info straight to the vendor on email. The ticket number was linked all the way through, so that when the parts arrived, the ticket number automatically came up. Can someone please help ?
16 votes -
Inventory Import
Inventory Import from Daily Feeds Overwrites Stock Quantities for Serialized and Non-Serialized Products
We are using a dynamic feed form our suppliers to indicate what is available for order. This is importing daily into RepairShopr. We have sorted the mapping and all works well on the import BUT each time we do an import, the new import overwrites the quantity of both serialized and non-serialized products.
We need to know what stock we are carrying in store and we need to get the daily update to know the cost prices of products and to get new inventory in but if…16 votes -
Add change history to the security group permission section
At this point the only option is to have every employee set as a global admin so they can follow along on the history of a ticket... please add this option "View Ticket Change History" to the security group list.
As an example of how this could be useful: When a customer replies the ticket gets set to customer reply... Lets say the customer replies "OK, thanks".
An employee reads the response, then looks at the bottom of the ticket view to see in the change history what the status was before the customer replied so they know what to…
16 votes -
Require PIN Login After 60 Seconds of Inactivity on ALL Tabs, Not Just the POS Tab
I have an issue where my technicians forget to "switch users" and will accidentally create invoices and tickets under the wrong user. We then have to go back into the ticket or invoice after the fact to reassign the proper user, if it is even realized. This can make running sales and commission reports inaccurate.
I would like to see a feature where after 60 seconds of inactivity, a user is required to enter their PIN, regardless of what tab they are on. This will greatly reduce these accidental wrong user issues. It would also be much more efficient than…
16 votes -
Include the linked ticket number in the "Invoice Line Items" export CSV file
Can I please put in a feature request for the linked ticket number to be included in the CSV "Line Items Export" of invoice data?
This would allow linking that table with the exported ticket data,
making it much easier to create reports of the work each engineer has done, as well as being able to send reports to the manufacturer.16 votes -
Add an option to set due date (x) BUSINESS days after ticket creation
Add an option to set due date (x) BUSINESS days after ticket creation.
This option would bypass the default (x hours until due) default.Use case: My store is open M-F 9a-6p. We have a 3 business day turn around time. We have tried setting due dates using the automated system but only calculates hours. When we come back in on Monday, the whole system thinks we are behind by 2 days. We could manually set due dates but this would add an extra step where I think it could be avoided.
If this was added, we could start utilizing…
16 votes -
Automatically Generate Recurring Invoice From Line Item
It would be nice if it were possible to have certain line items automatically generate a recurring invoice.
For example, with something like an Antivirus Product, one could define the template in advance so that selling that item automatically schedules recurring payments based on those predefined criteria.
16 votes
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