General
3762 results found
-
Customer Portal Login
It would be nice to let customers sign in to their customer portal with services like google, facebook, etc..
16 votes -
16 votes
-
Auto Email signed intake forms or email intake form button on iOS
We currently use an iPad setup for people to view and sign the intake form, it's only the best and smoothest way for the customer and customer service. It would be great if like "email signed receipt" button, there was also an "email intake form" button for easy sending of the invoice.
Either that or just have the system email an intake form as soon as it recognises a signature has been taken
16 votes -
Inventory Import
Inventory Import from Daily Feeds Overwrites Stock Quantities for Serialized and Non-Serialized Products
We are using a dynamic feed form our suppliers to indicate what is available for order. This is importing daily into RepairShopr. We have sorted the mapping and all works well on the import BUT each time we do an import, the new import overwrites the quantity of both serialized and non-serialized products.
We need to know what stock we are carrying in store and we need to get the daily update to know the cost prices of products and to get new inventory in but if…16 votes -
Add change history to the security group permission section
At this point the only option is to have every employee set as a global admin so they can follow along on the history of a ticket... please add this option "View Ticket Change History" to the security group list.
As an example of how this could be useful: When a customer replies the ticket gets set to customer reply... Lets say the customer replies "OK, thanks".
An employee reads the response, then looks at the bottom of the ticket view to see in the change history what the status was before the customer replied so they know what to…
16 votes -
Require PIN Login After 60 Seconds of Inactivity on ALL Tabs, Not Just the POS Tab
I have an issue where my technicians forget to "switch users" and will accidentally create invoices and tickets under the wrong user. We then have to go back into the ticket or invoice after the fact to reassign the proper user, if it is even realized. This can make running sales and commission reports inaccurate.
I would like to see a feature where after 60 seconds of inactivity, a user is required to enter their PIN, regardless of what tab they are on. This will greatly reduce these accidental wrong user issues. It would also be much more efficient than…
16 votes -
Include the linked ticket number in the "Invoice Line Items" export CSV file
Can I please put in a feature request for the linked ticket number to be included in the CSV "Line Items Export" of invoice data?
This would allow linking that table with the exported ticket data,
making it much easier to create reports of the work each engineer has done, as well as being able to send reports to the manufacturer.16 votes -
Add an option to set due date (x) BUSINESS days after ticket creation
Add an option to set due date (x) BUSINESS days after ticket creation.
This option would bypass the default (x hours until due) default.Use case: My store is open M-F 9a-6p. We have a 3 business day turn around time. We have tried setting due dates using the automated system but only calculates hours. When we come back in on Monday, the whole system thinks we are behind by 2 days. We could manually set due dates but this would add an extra step where I think it could be avoided.
If this was added, we could start utilizing…
16 votes -
We want only certain custom fields and checkboxes on the ticket receipt to give to the customer, and all of them on the full ticket print ou
We would like the option to not show custom text fields such as Computer Password: on the ticket receipt, but still to allow it to print on Ticket (full) print/PDF.
We want only certain custom fields and checkboxes on the ticket receipt to give to the customer, and all of them on the full ticket print out.
We hand the ticket receipt to the customer on job receipt, and print a full ticket to stick on the equipment and use as a paper copy (we always keep a paper copy and often work from it).
16 votes -
Move Parts into Inventory upon successful delivery
It would be great to add those 'one-time' Part orders into Inventory. We have had numerous one-time Part orders that haven't gone through to repair (customer cancelled, etc.) and we are left with a Part - but it doesn't show up in Inventory and allow to assign to new tickets.
16 votes -
When ordering a part in a ticket, have ticket status change when parts arrive
It would be nice if when you order a part, the status would automatically change to "waiting on parts".
when the parts come in, and you mark them as "Arrived" in the parts module, it would be nice if the ticket automatically updated to something like "parts arrived".Currently, this is an entirely manually process, having to change the ticket status manually when you order them, and again when they come in.
16 votes -
Prepaid Hours should work on value not quantity
We have found that using the prepaid hours doesn't discriminate against the hours bought and the hours being used. Example: We have a workshop rate (say $50 p/h) and an onsite labour rate (say $100 p/h). Say a customer buys 20 prepaid workshop hours ($1,000). If they have an onsite booking that goes for 2 hours (usually worth $200) we can not charge them for this time as it is deducted from the prepaid hours. Furthermore the time that is deducted is only 2 hours when this should be the equivalent value of 4 hours at the workshop rate. This…
16 votesCould you use the Deposit feature for this? http://feedback.repairshopr.com/knowledgebase/articles/278074-can-i-create-a-deposit-in-repairshopr
-
Estimates, Tickets, and Parts Orders do not work well together
The workflow for making an estimate, getting approval, making a ticket, and then ordering parts is cumbersome. Right now,if we get a request from a client for something, we make an estimate with all of the line items on it. There is no-where to put any notes about the URLs that the parts are coming from. For that we need to make a ticket but the charges can't be on the ticket yet. Once the estimate is approved, we have to go back to the ticket and manually add all of the items on to it using the parts order…
16 votes -
Change Purchase Order Date
It would be nice if you could change the purchase order date; not just the expected date. This would help probably more than just myself out. I can do this with quickbook and sage 50.
16 votes -
Add employee clock in/out powers to the AWESOME iOS app
The updates to the iOS app are fantastic! My one wish would be for a simple "clock in" or "clock out" button-- could be right on the home page. Sometimes techs go right to on-sites before opening a computer, so the ability to clock in on the move would be great!
16 votes -
Bulk delete attachments on ticket
Since many ticket updates are happening by email, I'm finding that tickets have a number of attachments due to images that clients use in their email signature or embedded images in some automated emails. It gets particularly bad when I merge tickets. I've been trying to delete some of the attachments but it's a very tedious process as it has to be done one at a time, and the page reloads requiring scrolling down to delete the next one. Checkboxes or maybe a nuclear "Delete all attachments" would be nice.
16 votes -
Add referral source to leads module
Would be really good if I could add where the customer heard of us directly in the leads module. At the moment I have to save the lead, then click the customer name, then edit the customer , then say how they found us. So most customers end up not having this completed and its useful to know. Please add the referred by as an optional field to the leads module.
16 votes -
Parts orders link to Purchase order ?
I'm new to the system - am I missing something ? Do I really have to create a part order on the ticket and then go to another tab and create a purchase order to the vendor using copy and paste ? our previous software has this all in one flow - you create the ticket, work out what part you require and send that info straight to the vendor on email. The ticket number was linked all the way through, so that when the parts arrived, the ticket number automatically came up. Can someone please help ?
16 votes -
Automatically Generate Recurring Invoice From Line Item
It would be nice if it were possible to have certain line items automatically generate a recurring invoice.
For example, with something like an Antivirus Product, one could define the template in advance so that selling that item automatically schedules recurring payments based on those predefined criteria.
16 votes -
Cash App transfer failed- how to fix if payment failed for my protection?
The cash app can sometimes get stuck when you send money to friends. Sometimes, despite its ease of use and performance, users may not successfully end money. A server problem could cause this, or the bank declined your request. This happens when you send money to a friend, but it can also happen when you don't make any transactions with any service provider, pay any bills, etc.
Why Cash App transfer failed for my protection?
The Cash App transfer failed for many reasons. You should verify the credentials you've entered to match the card details. Before attempting to solve the…
16 votes
- Don't see your idea?