General
3763 results found
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Account Manager Field
It would be nice if each Customer/Client had an indexed field "Account Manager". Also, it would be nice if the Clients could then be organized by "Account Manager".
Currently I just added a custom field labeled "Account Manager", and made a drop down choice for each tech.18 votes -
Pictures upload to Repairshopr for Marketr
It would be very helpful and easier if one could upload pictures within Marketr directly to the Repairshopr database instead of having to upload it elsewhere and link it. Most Auto Responder services have this built in for easy access.
18 votes -
Chip and Pin for Stripe.
Please, please, can we get some chip and pin integration for Stripe. It is possible to have this using something like: https://posngo.com/stripe.py
But we need a way to callback from the terminal to repairshopr to bind the payment.
Thanks18 votes -
Customer Data Sheet/Worksheet
Would it be possible to take the ability used to create ticket worksheets and have similar under the customer section so we can have worksheets attached to clients and not just tickets. Thinking this would be more for information or configuration purposes. Could create a customer info sheet for example for an equipment setup, network setup or software setup and input things like IP address, credentials, License keys, vendor info, etc.
18 votes -
Phone Camera-Works as Barcode Scanner
I sometimes repair devices on-site for customers. Would be nice if I could scan barcodes with my phone's camera rather than typing UPCs for parts or fixed prices. A USB label scanner with a PC/Mac is fine for the office, but I can't plug a bar code scanner into my iPhone or iPad.
18 votes -
monthly fee in local currency
I am one of your Australian customers.
If you folks could do your billing in local currency it would help...
I currently must spend an extra $60/year in bank fees because the billing is in US dollars...18 votes -
Sort Ticket Worksheets
When setting up a new ticket worksheet - there is no way to sort the list of worksheets. Would be nice to be able to arrange them (getting the most commonly used at the top or alphabetically)
18 votes -
Customize status and progress headers
I have a number of associates in different sectors that repairshopr would benefit however they would like the ability to customize some of the status toggles and progress headers to fit their industry.
18 votes -
Refund Invoices paid with Multiple Payment Methods
We all know it's not possible to refund an invoice that was paid with multiple payments/methods. However, this is a standard practice in POS systems and retail. If a customer pays part of their invoice with credit+cash, and then we need to refund them, we should have a way to do the refund the invoice back to both payment methods, exactly as it was paid.
Not sure if it would also be helpful/secure, but even a way to track refunding an invoice (paid with multiple payments) to a single payment method would be helpful sometimes. (Example: Invoice is paid by…
18 votes -
Prepay Hours auto mark invoice as Paid
When a client has prepaid hours and an invoice is made, and the balance of the new invoice is $0.00 due to prepaid hours, auto mark the invoice as Paid instead of leaving it open.
18 votes -
Include a VAT margin option
On used goods in the UK, some goods can be taxed on the profit only. This is called the VAT margin scheme where say a business buys a good for £100 and sells it for £170 the VAT tax is calculated on the £70 and not the £170. It would be great to see this option as it would stop the need for manual tax calculations. Most of my goods are VAT margin.
18 votes -
Customer Portal New Ticket Form Template
Right now if a customer logs in to the customer portal they can view their tickets and info. There is a button to create a new ticket but the form it opens is incredibly basic and needs to be a template like other forms. I understand that keeping things simple for customers is good but the more information we get up front the easier it is to help them. Another option could be to have it use the repair widget because that is already easy to use and customizable.
18 votes -
Allow Different Email Addresses Config
RepairShopr should accommodate ability to allow outgoing email configuration change to represent different tabs e.g. Invoices going from account@, tickets going from support@ and estimates going from sales@ and so on and so forth ...
18 votes -
Nextiva VoIP Integration
I know you have ring central, but Nextiva has way better customer support. Anyway we can get this integrated in the CRM??
18 votes -
link estimate to existing ticket
if you have created a ticket first, and an estimate later. Could you make it so that we can link the estimate to the ticket.
Currently you can create an estimate, and convert to a ticket, but it would be helpful to do that both ways round
18 votes -
SAML SSO or LDAP (OneLogin)
I think saml based sso would be an awesome feature in repair shopr, it would allow for integration with services such as one login or jump cloud and other SAML providers. Even being able to use OpenID providers besides intuit and google would be nice.
18 votes -
Link Multiple Tickets Together
Often, we'll receive multiple pieces of equipment to work on at once. Due to the nature of our business, each piece of equipment requires a single ticket.
I'd like some way to link the tickets together. Either being able to create a ticket, and then have an action for "clone and link" or some way of just selecting "link this ticket to existing ticket."
I would like for this link to also have a notes or custom fields box. Here's my rationale:
Often, I'll get in three instruments for repair. With this, they'll also give us a case and 2…
18 votes -
Consignment
I would like to know if it would be possible to do a consignment section in Repair Shopr. We sell outdoor power equipment and take things in from customer that we can sell and take a percentage but when we do this we also do a complete inspection and take the cost of the service and parts out of the sale price. I like the customer purchase screen but don't want it to show that the store made a several thousand dollar profit when it didn't. Is there a way to set up a consignment feature to sell other peoples…
18 votes -
Recurring appointments
We currently have several MSP clients. Some we see once a month and some twice a week. We run a monthly container ticket for these customers meaning they have one ticket for the entire month and then are billed at the end of the month. It would be nice to be able to automate appointments for these tickets especially for the customers that have fixed weekly appointments.
18 votes -
Special Orders
I'm seriously missing an "Order" feature in this product. For example, in the last 2 POS systems I've used, there were Invoices, Orders, and Service Orders. Orders were for customers ordering normal stock or not-normal stock that you were either out of stock on, or didn't carry normally. The Orders would flow into a PO, and when the customer came to pickup, you would convert the order into an invoice. I don't see how to duplicate that workflow in RepairShopr.
18 votes
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