Customer Portal New Ticket Form Template
Right now if a customer logs in to the customer portal they can view their tickets and info. There is a button to create a new ticket but the form it opens is incredibly basic and needs to be a template like other forms. I understand that keeping things simple for customers is good but the more information we get up front the easier it is to help them. Another option could be to have it use the repair widget because that is already easy to use and customizable.
Chris_T3ch
shared this idea
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Lukas
commented
Customer made tickets are usually done at home before the repair item has been provided to the shop. The confusion comes from customer-made portal tickets defualting the status to "New". Would love to be able to set the default status and other fields for tickets made from the customer portal so that they can more easily identified and sorted (like checking new customer-made tickets for the week)
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Anonymous
commented
I think customization is essential for portal ticket form, as it saves so much time if the customer enters all the relevant info.
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Brad
commented
The ability to modify the ticket template in the customer portal would be great!
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Will Goubert
commented
I second: I created a basic user (non Admin) to access portal and Opened a Ticket It would be great to customize the Create a Ticket window - so they don't have to check "Billing is Pre-Approved" - you could have it so several options are available for those that need or want to use them but simply allow us to check or uncheck to enable items. I think the options are especially different if it is a walk in for repair vs. a "service" request for those of us using it primarily MSP or MSP with "Repair" services