General
3762 results found
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Add CC surcharge item on e-mail "Pay by Credit Card" link
I use stripe, and think the "Pay by Credit Card" link is great - it all integrates and allows my customers to pay easily. However, I charge a surcharge for credit card, which basically means I'm out of pocket if my customer clicks this link to pay. In some instances, I know in advance whether they'll pay DD or whether they'll pay CC in which case I can add the charge manually - however, if they see the link and think "that's cool" - it costs me money!
25 votes -
Add Private Comment Log
It would be helpful to be able to download a list of private comments similar to the way you can do that with outgoing messages. Having a separate report for private comments that could be exported to CSV with time stamp, employee who made the comment, update type, as well as the content of the message, would be very helpful.
19 votes -
Facebook chat integration
I would love for you to add this feature at some point.
Include facebook chat messaging into ticket comments. instead of just email or text a customer, be able to send a facebook chat message from my business page in facebook.You should be able to link it from when the customer contacts my page in facebook, I would need the integration setup from that end first. Then I could reply to the customer via repair shopr when devices are ready to pick up, etc.
That would be awesome as most customers are contacting me initially from facebook and would…
19 votes -
Ability to update the location of a computer or iPhone(device) in ticket comments
In ticket updates it would be nice to have multiple check boxes below the ticket body to mark the location of the device (such as BENCH A or SHELF 3) which could either be mandatory or not depending on the store/admins Preference. For example, if the tech working on the ticket, updates the ticket he is forced to also update which bench or shelf the device is on so that all the techs working on it or not working on it can easily locate the device more efficiently.
Here is a picture of how it could look implemented in RepairShopr:
…
19 votes -
Integrate with Square Terminal (Square's newer all-in-one device)
It would be absolutely amazing if RepairShopr could integrate with the Square Terminal via their API. I'd love to be able to hit 'Take Payment' on an invoice in RepairShopr, and have the Square Terminal wake up and prepare to accept a payment for the invoice total.
It would be much better than the existing Square payment flow in the RS Lite mobile app, which in my experience never really works anyway.
19 votes -
Quickbooks Tax Group option
We need to have a tax group option that can get synced to quickbooks. We do onsites in different cities in our state and each city has one or more local tax rates depending on the area you are in. This makes it impossible to bill out in repairshopr when doing onsites if we want tax rates to sync properly. Even if we had the option to add multiple tax items (State+Local) individually to the invoice would be a small start.19 votes -
Add Product Pictures to Inventory Items
The ability to add a picture of a product in inventory would be helpful for training new employees (them being able to associate a product in inventory with finding it in the shop) as well as putting a picture to the connector, adapter, cable from inventory..
19 votes -
More Notification Badges
We need more red notification badges. The one on the Leads sections is helpful, but too often I see unread customer replies on the Customer or Tickets section, that don't show up. We need the Red badge on Customer and Tickets tab. As well as the email/attachements tab inside of leads. That way when someone opens up a lead they can see if there is anything sitting under each section. My employees do not check that, but would if it caught their attention.
19 votes -
Make private comments a two-way conversation.
I love giving comments to techs in there, but they have no way to reply easily. They have to send an email and then their replies are not in the ticket thread any more.
19 votes -
Additional Recurring Invoice Period Options
It would be nice if we could set additional period options. For instance we bill 30 days in advanced for all managed services (i.e bill July 1 for August 1 - August 31 services). Right now we have to manually change the invoice to read the correct billing period as it is more than 30 days in advanced.
19 votes -
Custom Fields - Parts
It would be nice if we could add custom fields to the "Parts" section. It would also be nice to add vendors to this section and be able to track all items purchased from specific vendors.
19 votes -
Make Part(s) order available on Estimates
This is the Payson TCGUSA Manager and I would like to see Part(s) orders available on estimates, I cannot do proper estimates and have to m
19 votes -
Followup - To Do system for entire staff
Hello~
It would be great to be able to keep an entire team up to date on any special "to-do's" or "follow-ups" that are required. Think of it like a pin up/sticky note system that your entire staff can easily see and update.
Currently, we can only setup reminders for ourselves... as good as we all are... sometimes having other's be able to see these reminders can help get task done if someone falls behind.
The more collective we are... the better we are~ Kind of like the Borg :)
19 votesAppreciate the suggestion. Is the main change that you’d like to see everyone’s reminders in one place? Or would this be a different feature all together?
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Account Manager Field
It would be nice if each Customer/Client had an indexed field "Account Manager". Also, it would be nice if the Clients could then be organized by "Account Manager".
Currently I just added a custom field labeled "Account Manager", and made a drop down choice for each tech.18 votes -
Chip and Pin for Stripe.
Please, please, can we get some chip and pin integration for Stripe. It is possible to have this using something like: https://posngo.com/stripe.py
But we need a way to callback from the terminal to repairshopr to bind the payment.
Thanks18 votes -
Phone Camera-Works as Barcode Scanner
I sometimes repair devices on-site for customers. Would be nice if I could scan barcodes with my phone's camera rather than typing UPCs for parts or fixed prices. A USB label scanner with a PC/Mac is fine for the office, but I can't plug a bar code scanner into my iPhone or iPad.
18 votes -
Customer Data Sheet/Worksheet
Would it be possible to take the ability used to create ticket worksheets and have similar under the customer section so we can have worksheets attached to clients and not just tickets. Thinking this would be more for information or configuration purposes. Could create a customer info sheet for example for an equipment setup, network setup or software setup and input things like IP address, credentials, License keys, vendor info, etc.
18 votes -
Prepay Hours auto mark invoice as Paid
When a client has prepaid hours and an invoice is made, and the balance of the new invoice is $0.00 due to prepaid hours, auto mark the invoice as Paid instead of leaving it open.
18 votes -
Include a VAT margin option
On used goods in the UK, some goods can be taxed on the profit only. This is called the VAT margin scheme where say a business buys a good for £100 and sells it for £170 the VAT tax is calculated on the £70 and not the £170. It would be great to see this option as it would stop the need for manual tax calculations. Most of my goods are VAT margin.
18 votes -
Nextiva VoIP Integration
I know you have ring central, but Nextiva has way better customer support. Anyway we can get this integrated in the CRM??
18 votes
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