3762 results found

1. Device Repair Widget Changes!

   So, i really love the device repair widget, it does almost everything I wanted to integrate into my website for lead generations.

   However, the flaws i've found with it, is the customize ability with the general settings of the widget itself. ( Type, model, color, network, issue)

   If you would integrate the ability to edit these catagories, the widget would be absolutely perfect. I want to remove the "color" option or at least change it, to something else that better suits what I am looking for in my lead generation. I feel the "color" aspect is fairly useless. I would love it if they could choose their type "laptop" their model " asus / dell / hp /etc" and then the specific model of the brand. AKA if they choose Asus, they can then choose from their model #, to be more specific. So that i can address their issues more easily.

   The same with network, i have it set for their Operating system as a choice, because it somewhat goes with the "network" word itself, but I would love to be able to customize it.

   LASTLY! With the Issue option at the end. I would love to be able to have them select MORE than just ONE option. Because when it comes to issues, sometimes you have more than one. EXAMPLE: Overheating AND Viruses / malware. Instead of just being able to bring it down to just ONE issue, i would love to know ALL of their issues.

   Other than that, the widget is great, and a really good integration for my website. Please take these ideas into consideration, and i believe they could be fairly easy to incorporate given your abilities you provide to me to customize ALL my other widgets.

   Many thanks,

   Dane.

   So, i really love the device repair widget, it does almost everything I wanted to integrate into my website for lead generations.

   However, the flaws i've found with it, is the customize ability with the general settings of the widget itself. ( Type, model, color, network, issue)

   If you would integrate the ability to edit these catagories, the widget would be absolutely perfect. I want to remove the "color" option or at least change it, to something else that better suits what I am looking for in my lead generation. I feel the "color" aspect is fairly useless. I would… more

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2. Import/Export CSV for estimates & invoices

   Saw the new feature for importing and exporting a purchase order to CSV. Would like to see the same functionality with estimates or invoices. I'm creating packing lists in CSV and would love to be able to create an invoice or estimate straight from the packing list. Or, the opposite, create an estimate/invoice and export to CSV to quickly create a packing list. I can't just use the estimate/invoice as my packing list (though on the QB side on is available) as I need item weights and total truckload weights, which are calculated in my CSV.

   Any plans to extend this new functionality to estimates or invoices?

   Saw the new feature for importing and exporting a purchase order to CSV. Would like to see the same functionality with estimates or invoices. I'm creating packing lists in CSV and would love to be able to create an invoice or estimate straight from the packing list. Or, the opposite, create an estimate/invoice and export to CSV to quickly create a packing list. I can't just use the estimate/invoice as my packing list (though on the QB side on is available) as I need item weights and total truckload weights, which are calculated in my CSV.

   Any plans to extend… more

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3. Combine 'Problem Type' ticket field with 'Custom Field Type' field

   This would make more sense in the process of filling out a new ticket

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4. Colour coded ticket status

   On the main Tickets list it would be nice to have the ability to colour code the status of each ticket. This way it would be easy to see, at a glance, what tickets were New, In Progress, Waiting on Customer etc.

   I.E. if all new tickets were Shown in RED easier to quickly see which jobs hadn't been started.

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5. Ticket Replies - add link to the ticket for the end user

   When we reply to tickets for our users (customers), the e-mail they receive does not include a link to their ticket in their profile.
   
   Example: We have a company that users have multiple tickets open that are related and when we ask a general question about it they always write back and say "can you please tell me what this is in regards to?"

   We added the ticket subject and ticket number to the ticket reply, but the link to the ticket would be quite handy for the end user.

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6. POS quantities

   Needs an overhaul...

   If I press one of my items it just adds it once. Pressing multiple times adds a new line "1 @". There's no way to click and edit the quantity? Needs to be a way to edit or automatically add to quantity if line item already exists.

   If using barcode scanner I can click the number box next to "scan a barcode" and it works, but it's problematic too. 1) Have to remember to do it first or can't edit its after quantity. 2) on computer screen only displays 1 digit of whatever number is entered (field needs to be bigger) 3) on iOS it is difficult to click that field and edit it.

   Needs an overhaul...

   If I press one of my items it just adds it once. Pressing multiple times adds a new line "1 @". There's no way to click and edit the quantity? Needs to be a way to edit or automatically add to quantity if line item already exists.

   If using barcode scanner I can click the number box next to "scan a barcode" and it works, but it's problematic too. 1) Have to remember to do it first or can't edit its after quantity. 2) on computer screen only displays 1 digit of whatever number is entered (field… more

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7. Improve Electronic Ordering

   Your electronic ordering is great! I suggest you improve it so that it provides a more integrated approach. There should be two key new functions added.

   1) Create a data feed subscription button. Any vendor that uses RepairShopr that is linked as per the process will have the option of publishing their data feed which would allow the user to create an new product and pre-fill most of the data (possibly the pictures too - this may be more difficult) including Name, Description, SKU, Condition, and Cost Price.

   2)When an invoice is made by the vendor, it will be able to be "Published" by the vendor so that the customer will be able to "Retrieve Invoice Data" changing quantities, eliminating missing products and updating pricing. This will save HEAPS of manual data entry. It ideally will then automatically provide a report at the bottom of the PO in yellow (or a different colour).

   This will make this a highly useful program for wholesalers.

   Your electronic ordering is great! I suggest you improve it so that it provides a more integrated approach. There should be two key new functions added.

   1) Create a data feed subscription button. Any vendor that uses RepairShopr that is linked as per the process will have the option of publishing their data feed which would allow the user to create an new product and pre-fill most of the data (possibly the pictures too - this may be more difficult) including Name, Description, SKU, Condition, and Cost Price.

   2)When an invoice is made by the vendor, it will be able… more

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8. option to set an appointment as a reoccurring event

   Option to set an appointment as a reoccurring event in the calendar.
   
   Example - I need to schedule out a tech every Monday and Wednesday morning ongoing for 6 months.

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9. Easily Reorder Issue types

   It would be nice if we could easily reorder or even group custom ticket issue types, and other customizable drop down lists

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10. Splitting Purchase Orders

    First forgive me if this has been suggested somewhere else, but it gets rather daunting searching all of these even with the search function.
    I when I place orders with some of my distributors I will not always receive a whole purchase order in one shot. Most of my orders will have to be $1000 to get free shipping.
    With that being said if I have 20 line items on one purchase order my vendor will usually break that up into 4 or 5 invoices. All being shipped from different warehouses and being billed separate. So in repairshopr I have one Purchase order at $1,000. But from vendor I have 5 Invoices at $200. Sometimes, if orders are under $1,000 each of the Vendors Invoices will have different shipping amounts which is why having shipping spread across all line items would be nice. My bank account will show the 5 invoices at $200, rather than one at $1,000. Usually my vendors will mark the original invoice number with a suffix. EG..101 would become 101-1, 101-2....

    To remedy this it would be nice if when I receive this partial shipment I was brought to a payment screen and be prompted for a reference number (Vendor inv#), and payment method. Then to have these partials synch to quickbooks accordingly.

    --- Edit from RepairShopr ---

    Or - select some line items to "move to new PO" so they can be split off?

    Or maybe - after you partially receive a PO, a way to take all the remaining and move those to a new transaction?

    First forgive me if this has been suggested somewhere else, but it gets rather daunting searching all of these even with the search function.
    I when I place orders with some of my distributors I will not always receive a whole purchase order in one shot. Most of my orders will have to be $1000 to get free shipping.
    With that being said if I have 20 line items on one purchase order my vendor will usually break that up into 4 or 5 invoices. All being shipped from different warehouses and being billed separate. So in repairshopr I have… more

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    under review  ·  Rajesh Agarwal responded

    I like it – I adjusted the wording slightly, hope that is ok

11. Add support for Markdown

    It would be very helpful to have more options in the text entry fields (specifically in tickets) for text formatting. Markdown is supported in many other applications, so many users may be familiar with it already. https://daringfireball.net/projects/markdown/

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12. Bundled Item Labels

    It would be really nice if I could print labels for my bundled inventory items...

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13. Asset Tag Modification

    It would be very helpful to modify the Asset Tag when adding a pre-existing asset tag to a ticket, in the window where you add asset tags, instead of having to manually find the asset and then modify it and then add it.

    Thanks for your time,
    Don

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14. Allow us to set certain labor items to NOT subtract from prepay hours.

    We track labor time for many different internal reasons to see how much time we are using on a ticket. Sometimes, that is not actually billable. In order to use the labor reports, we have created some labor items that have a $0 charge associated with them. We have a 'no charge', 'RMM labor', "managed exchange labor' and so on. Problem is, when we use these labor types, they deduct from the pool of prepay labor that customer has. So, we end up using time we shouldn't, or we are not accurate in our tracking.

    I would like to be able to have a tick box in the labor inventory item to designate if that labor item should deduct from the prepay pool or not.

    We track labor time for many different internal reasons to see how much time we are using on a ticket. Sometimes, that is not actually billable. In order to use the labor reports, we have created some labor items that have a $0 charge associated with them. We have a 'no charge', 'RMM labor', "managed exchange labor' and so on. Problem is, when we use these labor types, they deduct from the pool of prepay labor that customer has. So, we end up using time we shouldn't, or we are not accurate in our tracking.

    I would like to be… more

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15. Sort tickets by Created Date

    Would really like to see this being implemented. It would save us a lot of time in certain situations. Thanks in advance guys, your software IS the way software out there for the repair industry!

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16. monthly sales report

    Hi, it would be nice to have a variation of the daily payments report that gives the monthly sales totals and in the different types (cash/card)

    Would make for much easier data for tax return purposes....

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17. Custom Ticket Progress Tracker

    We don't quite fit into any of the Business types in the setup wizard, as we do some MSP as well as Product Sales and Troubleshooting and also installation of Automation and Security gear in Residential or Commercial premises.

    We would love to be able to edit the Progress Tracker and put our own items in there (ie. Scheduled, etc.).

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18. It would be nice to be able adjust the sizing of the logo on the Payment receipt

    It would be nice to be able adjust the sizing of the logo on the Payment receipt. Something along the lines of the size of the logo on the ticket receipt. This would help drastically with brand recognition.

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19. Ticket Automation Schedule

    We love the ticket automations but having them run every hour often has some downfalls. It would be great if we could set the interval. So we could tell the ticket automation to run every X minutes, in addition to inside/outside business hours.

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20. Setting up reports to auto run and email to employees

    Looking to have the payment report sent automatically every night to our closing employees who do not have admin rights and also having a way to only run and send this for a specific date range

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