3763 results found

1. Allow changing of quantity of bundles on estimates and invoices

   We started using the new bundles feature to help keep track of inventory if we build a custom computer. However I noticed today that you are NOT able to change the quantity of the bundle line item.

   As an example, I'm selling a client 20 computers, I can't put the bundle in once, and change the QTY to 20. Instead I need to put each one in as its own separate line item. This is not only a waste of time (having to add the same line item 20 times). But also gives my client a long, multi page invoice.

   Can this be fixed? As of right now, not being able to change the quantity pretty much makes bundles useless for me.

   We started using the new bundles feature to help keep track of inventory if we build a custom computer. However I noticed today that you are NOT able to change the quantity of the bundle line item.

   As an example, I'm selling a client 20 computers, I can't put the bundle in once, and change the QTY to 20. Instead I need to put each one in as its own separate line item. This is not only a waste of time (having to add the same line item 20 times). But also gives my client a long, multi page invoice.

   … more

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2. Integration with payment system available in Europe

   Integration with payment system available in Europe.
   I'm currently using Izettle app and it makes tkaing payments very painful.

   I was contacting Izettle and they confirmed that they have API to make integration. They are available in: Brazil, Denmark, Finland, France, Germany, UK Great Britain, Italy, Mexico, Norway, Spain, Sweden, Netherlands

   Check on Izettle.com

   There is also one more system called Sumup (sumup.com)
   They also have ready API to connect: developer.sumup.com/rest-api

   They are available in: Austria, Belgium, Brazil, Bulgaria, Chile, Cyprus, Chech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, UK United Kingdom, US United States

   It's just about time to fix payments in other countries so we can start use RS in full mode :)

   Please let us know about plans here.
   Arek

   Integration with payment system available in Europe.
   I'm currently using Izettle app and it makes tkaing payments very painful.

   I was contacting Izettle and they confirmed that they have API to make integration. They are available in: Brazil, Denmark, Finland, France, Germany, UK Great Britain, Italy, Mexico, Norway, Spain, Sweden, Netherlands

   Check on Izettle.com

   There is also one more system called Sumup (sumup.com)
   They also have ready API to connect: developer.sumup.com/rest-api

   They are available in: Austria, Belgium, Brazil, Bulgaria, Chile, Cyprus, Chech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Slovakia,… more

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3. Ability to sort drop down menus or at least have them alphabetised

   It would be nice if dropdown lists such as "Inventory Category", or ticket updates etc. could be auto-sorted into either alphabetised order or allow us a choice of say: A-B, B-A, Numerical, Importance etc etc.. currently, they only drop down in order that they have been created on the system admin, which means when you add new items,/categories etc. it can take ages to find the one you want

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4. tech ticket comments via email

   option to allow staff to email ticket comments in via email
   allows techs to report notes back to base.
   I would think it would need emails to be sent from a RepairShopr user email(s) and have a ticket number in the subject.

   Also, if possible, allow more text capturing (like the subject from:) like:
   type:<update type>
   private:<yes|no>
   email:<no|yes|default>
   all the rest of the body would be captured as "body"

   email has large advantages:

   syncing protocol - sends when internet comes online (offline mode!)

   no login required - secured by only accepting RepairShopr user emails.

   works better on mobiles, as email clients have apps that use the screen better, and avoid auto browser zooming issues.

   option to allow staff to email ticket comments in via email
   allows techs to report notes back to base.
   I would think it would need emails to be sent from a RepairShopr user email(s) and have a ticket number in the subject.

   Also, if possible, allow more text capturing (like the subject from:) like:
   type:<update type>
   private:<yes|no>
   email:<no|yes|default>
   all the rest of the body would be captured as "body"

   email has large advantages:

   syncing protocol - sends when internet comes online (offline mode!)

   no login required - secured by only accepting RepairShopr user emails.

   works better on mobiles, as email

   … more
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5. Make SMS able to not send messages during time windows

   Make it so you can define your work hours or define hours when SMS will not send messages and either automatically sends when next window begins.

   (I.E. make SMS only able to send from 8am-8pm and after 8pm it sends at 8am next morning)

   I know we have times where we work late to get caught up or I audit system from home and always have to make sure to disable SMS so customer does not get text messages at 11pm-1am.

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6. Improve upon the Google Calendar integration visual design & usability

   Our shop has a Google Calendar for each technician, and we'd love to use the integrated Calendar in RepairShopr, but visually, it is incredibly clustered, because of the multiple technicians. Adding a show/hide function for each technician's calendar would be awesome. In addition, resizing the module (or having a pop-out) may help with the cramped feel. Even adjusting different technician calendar colors would be great. The current "Make Appointment" button/pop-up on tickets just feels very clunky in the current state, and makes it difficult to accurately schedule appointments in this way when you have a complex schedule.

   Another handy suggestion I got from one of my team, was the option to be able to, instead of (or in addition to) viewing notes on an entry in the calendar, when you click, it would instead take you directly to the ticket that the entry was made for. Alternatively, simply having a direct link in the notes to the ticket would be just about as good, and probably easier to integrate. This would really help our on-site technicians, who use the calendar frequently.

   Also, in the RepairShopr App, it would be really helpful to have an easily accessible way to reach the Calendar from the home screen of the app, to at least view, but potentially move and edit entries quickly on the go.

   Furthermore, a function to turn an appointment directly into a ticket/invoice line would be fantastic, though I'm sure this is more of a long shot.

   Thanks for your consideration! We love your product here, we would just like to see some improvements on this system so we can use it for our on-site technicians, as well!

   Our shop has a Google Calendar for each technician, and we'd love to use the integrated Calendar in RepairShopr, but visually, it is incredibly clustered, because of the multiple technicians. Adding a show/hide function for each technician's calendar would be awesome. In addition, resizing the module (or having a pop-out) may help with the cramped feel. Even adjusting different technician calendar colors would be great. The current "Make Appointment" button/pop-up on tickets just feels very clunky in the current state, and makes it difficult to accurately schedule appointments in this way when you have a complex schedule.

   Another handy suggestion… more

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7. Create new customer contact while creating new ticket

   I was just creating a new ticket for a specific contact at the customer's office. This person isn't on the customer's list of contacts, so I find myself either having to cancel the new ticket to edit the customer, or create the ticket and then add the contact and update ticket later (and the contact won't get the 'New Ticket' email)

   Would be nice to type a name even if it isn't in drop down list and get prompt to add contact if needed.

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8. Add Pending Order Filters

   I would like to suggest adding the following columns, filtering and sorting options to the pending orders screen

   1) Add a vendor column to the pending orders list. Currently when viewing the pending orders screen this is no way of knowing which vendors you need to place orders with. This is a problem when you deal with many vendors and applying a filter for each one individually is unnecessarily time consuming.

   2) Provide an option to filter out those items already on purchase orders. We order twice a week from our major vendors and it is common to have 3 or 4 open purchase orders for any particular vendor. It is difficult to find items that require ordering when there are pages of items listed that have already been ordered.

   3) Provide an option to filter / print a list of items for a particular purchase order showing the reason why the item was on the pending order list e.g “Low Stock”, “Ticket”, “Invoice” etc. Currently when an order is receipted we handle low stock and pending items differently. Low stock items are simplify put in their storage location, pending orders for tickets are labelled with the ticket details and sent to the workshop, while pending orders for invoices are labelled with a customer’s details, stored in a customer pickup area and the customer advised that their goods / spare parts have arrived. Currently when receiving an order of 50 or more items it is extremely difficult to work out what items are for customers, tickets or simply replenishment of stock. It would be great to be able print a report or view a list that provided this information.

   4) Allow pending order columns to be sorted as per other lists.

   I would like to suggest adding the following columns, filtering and sorting options to the pending orders screen

   1) Add a vendor column to the pending orders list. Currently when viewing the pending orders screen this is no way of knowing which vendors you need to place orders with. This is a problem when you deal with many vendors and applying a filter for each one individually is unnecessarily time consuming.

   2) Provide an option to filter out those items already on purchase orders. We order twice a week from our major vendors and it is common to have 3… more

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9. Autoprintr in iOS app

   It would be great if Autoprintr was useable in the iOS app, so we can print the intake forms direct after signature.

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10. Integration with NetSuite invoicing

    I would like to suggest an integration with NetSuite invoicing.

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11. Add a Project Module

    Hello, I've been using RS for a few years now and noticed something that seems to be missing from RS... A Project module!

    Right now we have been using the tickets module for keeping track of some other large projects that we do like Websites, Network wiring jobs, Business equipment overhauls, etc etc. Although the ticket module does work for these "projects" it would be nice to have a module dedicated that would allow us to put tickets together under a Project. For example:
    when we do a Business equipment overhaul we have to create multiple tickets to track different jobs associated with the same Project. Some of these tickets stay open for months since we have to wait for approvals or have to wait for a long time for items to be custom built and then shipped out to us. If we had a project module then we could easily keep track of these items all in one spot and help organize things better. Not to mention that these projects shouldn't count against our time to close ticket stats.

    Hello, I've been using RS for a few years now and noticed something that seems to be missing from RS... A Project module!

    Right now we have been using the tickets module for keeping track of some other large projects that we do like Websites, Network wiring jobs, Business equipment overhauls, etc etc. Although the ticket module does work for these "projects" it would be nice to have a module dedicated that would allow us to put tickets together under a Project. For example:
    when we do a Business equipment overhaul we have to create multiple tickets to track different… more

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12. Add DEFAULT option for MERCHANT SURCHARGE FEE on Invoices alongside TAX field, below SUBTOTAL field.

    This is now legal to do in all 50 US states. We paid over $15k in merchant fees last year. I'm done with it. Please add the option to auto-add this total to invoices by default, with the option to waive it if paying with cash/check.

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13. Option to Email paid invoices Automatically or via trigger in Ticket Automation

    Hello Team,

    99% of our customers prefer to be emailed the paid invoice and/or receipt.

    An option or trigger(Ticket Automation) to automatically email our customers the paid invoice and/or receipt would greatly increase our efficiency.

    The paid invoice is currently automatically emailed when a customer pays via the customer portal but not when payment is manually completed in-store or over the phone.

    This option would save us from doing a ‘Bulk Action’ selection to email the invoice at the end of the day which doesn’t always happen which then results in extra work as our customers usually request the paid invoice when reading the follow up emails from Martketr.

    As well as saving a few mouse clicks it also encourages good environmental practices by not printing.

    Many Thanks

    Hello Team,

    99% of our customers prefer to be emailed the paid invoice and/or receipt.

    An option or trigger(Ticket Automation) to automatically email our customers the paid invoice and/or receipt would greatly increase our efficiency.

    The paid invoice is currently automatically emailed when a customer pays via the customer portal but not when payment is manually completed in-store or over the phone.

    This option would save us from doing a ‘Bulk Action’ selection to email the invoice at the end of the day which doesn’t always happen which then results in extra work as our customers usually request the paid… more

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14. Combine 'Problem Type' ticket field with 'Custom Field Type' field

    This would make more sense in the process of filling out a new ticket

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15. Colour coded ticket status

    On the main Tickets list it would be nice to have the ability to colour code the status of each ticket. This way it would be easy to see, at a glance, what tickets were New, In Progress, Waiting on Customer etc.

    I.E. if all new tickets were Shown in RED easier to quickly see which jobs hadn't been started.

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16. Bundled Item Labels

    It would be really nice if I could print labels for my bundled inventory items...

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17. Splitting Purchase Orders

    First forgive me if this has been suggested somewhere else, but it gets rather daunting searching all of these even with the search function.
    I when I place orders with some of my distributors I will not always receive a whole purchase order in one shot. Most of my orders will have to be $1000 to get free shipping.
    With that being said if I have 20 line items on one purchase order my vendor will usually break that up into 4 or 5 invoices. All being shipped from different warehouses and being billed separate. So in repairshopr I have one Purchase order at $1,000. But from vendor I have 5 Invoices at $200. Sometimes, if orders are under $1,000 each of the Vendors Invoices will have different shipping amounts which is why having shipping spread across all line items would be nice. My bank account will show the 5 invoices at $200, rather than one at $1,000. Usually my vendors will mark the original invoice number with a suffix. EG..101 would become 101-1, 101-2....

    To remedy this it would be nice if when I receive this partial shipment I was brought to a payment screen and be prompted for a reference number (Vendor inv#), and payment method. Then to have these partials synch to quickbooks accordingly.

    --- Edit from RepairShopr ---

    Or - select some line items to "move to new PO" so they can be split off?

    Or maybe - after you partially receive a PO, a way to take all the remaining and move those to a new transaction?

    First forgive me if this has been suggested somewhere else, but it gets rather daunting searching all of these even with the search function.
    I when I place orders with some of my distributors I will not always receive a whole purchase order in one shot. Most of my orders will have to be $1000 to get free shipping.
    With that being said if I have 20 line items on one purchase order my vendor will usually break that up into 4 or 5 invoices. All being shipped from different warehouses and being billed separate. So in repairshopr I have… more

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    under review  ·  Rajesh Agarwal responded

    I like it – I adjusted the wording slightly, hope that is ok

18. Easily Reorder Issue types

    It would be nice if we could easily reorder or even group custom ticket issue types, and other customizable drop down lists

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19. Allow multi-column worksheets.

    I suggest that if worksheets get over a certain length that they should be split into multiple columns on the page, especially if there are no other worksheets on the page. This could either be an automatic feature or perhaps an option that can be set when creating the worksheet or ticket. Currently the only option is to create multiple worksheets so that they will be in separate columns.

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20. Improve xero Sync ability

    Hey Guys,

    It might be worth talking to the guys at www.wise-sync.com
    We use them in another business and their sync integration from our PSA to Xero is fantastic! Does everything. Purchasing, inventory, invoices, etc etc.

    Would allow you to really step up your integration

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