Hello Team,

99% of our customers prefer to be emailed the paid invoice and/or receipt.

An option or trigger(Ticket Automation) to automatically email our customers the paid invoice and/or receipt would greatly increase our efficiency.

The paid invoice is currently automatically emailed when a customer pays via the customer portal but not when payment is manually completed in-store or over the phone.

This option would save us from doing a ‘Bulk Action’ selection to email the invoice at the end of the day which doesn’t always happen which then results in extra work as our customers usually request the paid invoice when reading the follow up emails from Martketr.

As well as saving a few mouse clicks it also encourages good environmental practices by not printing.

Many Thanks