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3763 results found

  1. Spiff Reporting

    There are spiffs that are logged in the system, but it doesn't really help much without a report. Trying to administer spiffs is really hard especially in my case where lots of products only attract a $1 spiff.

    I suggest we have a simple report that collects the spiffs acquired per team member.

    http://feedback.repairshopr.com/forums/165658-general/suggestions/5108975-spiff-commission-tracking

    28 votes
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  2. Customer facing display for POS

    Have a separate screen (kind of like the ticket HUD) in which a customer's POS transaction in store can be displayed so that they see the items and prices come up on the screen as you ring them in and have a space where you can insert custom messages or advertising to display to the customer.

    28 votes
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  3. Show full emails in Communications Log or from links on Invoice/Ticket pages.

    G'day guys,

    I've looked on each of these pages, I've performed searches, and I've tried downloading the Communications Log as CSV. None of these avenues appear to provide me the full text of any outgoing email sent through RepairShopr.

    My primary use-case here is confirming what I've said previously to a customer when entering a custom message from the 'email PDF invoice' option.

    Please advise as to how I can access this information, or if it is not currently stored, please allow us to specify an external server's 'Sent' folder to copy to (I'll post that as a separate suggestion).…

    28 votes
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    3 comments  ·  Admin →
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  4. Link ticket number to Purchase order item - similar to parts order

    I would like to pull up my purchase order and view the list of parts ordered and see the ticket number the part was backorderd to. Currently when I receive the purchase order I cannot see if the part was orderd to fill low inventory or specifically to fill a ticket repair

    28 votes
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    6 comments  ·  Admin →
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  5. Checkout Module for our own assets

    The idea is we would have things like our van, ladders, toolkits, etc. as assets in this module and we could add them to field tickets/appointments as necessary and the quantity would reflect that for the duration of the appointment but be available both before and after.

    Just a QoL module that will help keep us from scheduling service calls where those assets are needed over the top of one another.

    28 votes
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  6. Email multiple people on estimates

    On tickets and invoices there's the option to email multiple people with updates. Not so with estimates. It would be nice to enable multiple CC's of estimates.

    28 votes
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    5 comments  ·  Admin →
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  7. Update/Add permissions to Security Groups (Complete List Attached)

    I've noticed quite a number of granular permission levels that are missing, and a few others that are too vague / not specific enough. What I’ve deduced is that almost every subject matter needs at least 5 basic levels (list/search, view details, create, edit, delete) and some need additional special levels (merge, edit specific subset, etc). While some are perfect, I've come up with (what I believe is) a more complete list. Note, my list is grouped in order of most important:

    Customers - List/Search
    Customers - View Details
    Customers - Create
    Customers - Edit
    Customers - Edit (block hours)…

    27 votes
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    under review  ·  18 comments  ·  Admin →
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  8. Language

    Waiting to buy when you offer full customization of what my clients see and receives.

    Not gonna send my clients 3/4 french and 1/4 english emails or invoices.

    Very basic feature.

    27 votes
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    10 comments  ·  Admin →
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    under review  ·  Robert Reichner responded

    Thank you for your comment. Is there something specific that you’re seeing can not currently be translated?

  9. WordPress / Gravity Forms Integration

    Gravity Forms is a widely used WordPress tool for creating advanced forms.

    more info: http://www.gravityforms.com/

    I believe this would be the easiest way to integrate with WordPress. By using gravity forms API you can integrate RepairShopr so that form fields will create new customer in RepairShopr and Wordpress at the same time or create a ticket which would be most likely the first two things that would be nice to have. Later there are other possibilities of expending the integration that I'm not going to dive in to right now but you can get lots of ideas when reviewing their…

    27 votes
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    3 comments  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    You could use zapier to send gravityforms into RepairShopr leads as structured data – once we add the new customer action we’ll probably mark this as complete via zapier.

  10. Integrate Outlook Contacts

    If we could get Outlook Contact integration I would be extremely happy. When we add a new Customer in RepairShopr, it syncs to O365 and adds a new contact. If you could even Sync notes I would probably wet myself.

    27 votes
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  11. Send direct slack messages to techs or else to specify the assigned tech in the notification message to the shared slack channel.

    It would be helpful to either be able to send direct slack messages to techs or else to specify the assigned tech in the notification message that goes to the shared slack channel. Every tech is having to go to every ticket in the slack message to see if its for them.

    27 votes
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    3 comments  ·  Admin →
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  12. Xero Integration (Product Mapping Update Needed) ItemCode to UPC code mapping

    We need products in Repairshopr and Xero to map more logically (or at least have a more logical choice).

    Let me explain...

    Current functionality: Repairshopr Inventory Names connect to Item Codes in Xero.

    Reasoning for current functionality: ItemNames and ItemCodes are both required fields in Repairshopr and Xero.

    Problem: RS names should not connect to an itemcode (generally a number) in Xero.

    Logically... we should have these two options

    Option #1 (Preferred): Repairshopr Inventory UPC connects to Xero ItemCode
    Option #2: Repairshopr Inventory Name to Xero Inventory Name

    Let's get this changed so it makes more sense.

    VOTE IT UP!

    27 votes
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  13. RECALL Previous Status AFTER Custom Reply is CLEARED

    Every time we respond to a Customer Reply, we have a hard time figuring out what the previous status was. Sometimes, it's impossible to tell if it was WoC or WfP, or otherwise In-Progress vs Scheduled.

    Would it be possible to remove "Customer Reply" as a status, and instead replace it with a "flag/icon" which simply gets "cleared" upon review (by clicking it). This way, the dashboard still shows the ticket as blue, and it still overrides the status as CR, but it would auto-recall the previous status after reading.

    Please. Yaaasss. Vedy Nize!

    27 votes
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    5 comments  ·  Admin →
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  14. Auto-populate default tax rate

    Please consider adding the option to auto-populate default tax rate when creating a new customer.

    27 votes
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    6 comments  ·  Admin →
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  15. Recur Billing -Proration/Extension Billing options for NEW subscription/devices added to existing subscriptions

    So the problem I see lies with the way recur adds new devices to an existing customer then bills yearly at a specific date based on the then current quantity regardless of rather each device/subscription was active a year.

    Example, We sell our current client a yearly MAV subscription on a service call, setup yearly auto billing per their request. Three months later they request one more device be added at another yearly fee, then 2 months later 1 more and so on (our yearly fee is charged upfront each time). The problem is unless I extend and billing out…

    27 votes
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    3 comments  ·  Admin →
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  16. Magento/Ecommerce and Chip and Pin

    A Magneto Plug in would work great for us, to push customer details, purchases and inventory both ways if possible to keep all info in one place.

    Also the integration for a chip and pin machines. We currently use the Stripe App to process card payment, We have looked at the option of Dinmikos (http://dinamikos.com/index.py) to process the payment via chip and pin using Stripe however are unsure how that can integrate with Repairshopr.

    Thanks

    26 votes
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    under review  ·  8 comments  ·  Admin →
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  17. Custom language - repair widget

    It would be great if the repair widget could be custom made in terms of language. So that users can edit the headlines e.g. "What type of device do you have?" into local language.

    26 votes
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  18. SMS Canned Responses

    Just like in ticket comments, add the ability to have canned SMS responses.

    26 votes
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    3 comments  ·  Admin →
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  19. Exporting Ticket Notes

    We would love the ability to export the notes in a ticket along with the other pertinent ticket details when we are exporting the tickets as a CSV. This might not be doable in a CSV but we would love a record of the exact notes for each ticket that we can archive for future use.

    26 votes
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  20. Customize HiddenTicket Comment Notification Email

    Any ticket in our system where we add a hidden comment, it is configured to email the assignee on the ticket. We would like that person to know, in the email notification, who left the internal comment and what the ticket subject is. Presently they get a ticket number, company name , and the comment. Some of our companies may have a dozen or more active tickets so having additional context to the notification email would be helpful to our team.

    26 votes
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