Customize HiddenTicket Comment Notification Email
Any ticket in our system where we add a hidden comment, it is configured to email the assignee on the ticket. We would like that person to know, in the email notification, who left the internal comment and what the ticket subject is. Presently they get a ticket number, company name , and the comment. Some of our companies may have a dozen or more active tickets so having additional context to the notification email would be helpful to our team.
Andy
shared this idea
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Andrew Martin-Hugessen
commented
These refinements are needed, and seem obvious. Please add them.
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Peter Meredith
commented
I agree. It doesn't really help to only get an email with the comment. Also it it confusing as you cannon easily tell which ticket the comment is referring to.
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Jeff Delmar
commented
It's sad that I feel like I'm wasting 3 of my votes on something that should already be built in as basic functionality, but it is what it is. Please do this!