Jeff Delmar

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5 results found

  1. Yubikey as additional 2FA

    20 votes
    3 comments  ·  General  ·  Admin →
    How important is this to you?
    Jeff Delmar supported this idea  · 
    An error occurred while saving the comment
    Jeff Delmar commented  · 

    Yes please!

  2. Customize HiddenTicket Comment Notification Email

    26 votes
    3 comments  ·  General  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Jeff Delmar commented  · 

    It's sad that I feel like I'm wasting 3 of my votes on something that should already be built in as basic functionality, but it is what it is. Please do this!

    Jeff Delmar supported this idea  · 

  3. Stop auto subscribing techs to tickets when they leave a comment.

    24 votes
    6 comments  ·  General  ·  Admin →
    How important is this to you?
    started  ·  Rajesh Agarwal responded

    Thanks for all the votes and comments here, we are going to change this to stop auto-subscribing when a comment is made. Should be able to get that change out any day now.

    An error occurred while saving the comment
    Jeff Delmar commented  · 

    I agree with Andy. Great idea in theory, but bad implementation by auto-subscribing people and not giving users or admins the ability to disable the auto-subscription setting. We're already overloaded with emails; now we get MORE useless emails about tickets we have no need to be "subscribed" to. We shouldn't have to manually unsubscribe from every ticket we enter a note on. We should be able to disable the auto-subscription feature on a global and per-user basis.

    Jeff Delmar supported this idea  · 

  4. Prepay hours usage report for customers

    68 votes
    under review  ·  11 comments  ·  General  ·  Admin →
    How important is this to you?
    Jeff Delmar supported this idea  · 

  5. Prepaid Hours should work on value not quantity

    16 votes
    4 comments  ·  General  ·  Admin →
    How important is this to you?
    Jeff Delmar supported this idea  · 

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