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Peter Meredith

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  1. Customize HiddenTicket Comment Notification Email

    26 votes
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    3 comments  ·  General  ·  Admin →
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    Peter Meredith commented  · 

    I agree. It doesn't really help to only get an email with the comment. Also it it confusing as you cannon easily tell which ticket the comment is referring to.

    Peter Meredith supported this idea  · 

  2. Stop auto subscribing techs to tickets when they leave a comment.

    24 votes
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    6 comments  ·  General  ·  Admin →
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    started  ·  Rajesh Agarwal responded

    Thanks for all the votes and comments here, we are going to change this to stop auto-subscribing when a comment is made. Should be able to get that change out any day now.

    Peter Meredith supported this idea  · 
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    Peter Meredith commented  · 

    It is wasting unnecessary time for people to unsubscribe.

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