General
3762 results found
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Customize status and progress headers
I have a number of associates in different sectors that repairshopr would benefit however they would like the ability to customize some of the status toggles and progress headers to fit their industry.
18 votes -
Allow Customers to Update Their Billing Info
I would love for my customers to be able to log into their profile and view/edit any of their contact information, especially as it relates to billing. It would also be great if they could view/edit/add payment methods (PayPal, credit card(s), ect).
As a bonus it may also be cool to see a simple check box of "save card on file" when customers are paying their invoices via credit card online.
18 votes -
Please add basecamp integraiton
We would love to be able to integrate basecamp with RS - basically, have a ticket link directly to a project.
Their API is on github, here:
https://github.com/basecamp/bcx-api/17 votes -
Infusionsoft API connection for Email Marketing
Organize your contacts, turn leads into customers and transform customers into raving fans.
17 votes -
Item Search In POS Menu
In the POS Item Section, an additional Search bar to search for an item in the inventory list.
It becomes difficult to find items quickly in the POS menu once the inventory grows to a large size.17 votes -
Parts Ordering - Order multiple parts at once
Hello, I would very much like to see some sort of option to make ordering multiple parts at once easier. Its very bulky and clunky to hit the parts order button, go thru it all hit order and then have to go thru the drop down click the parts order button again.... rinse and repeat.
I would really like to see an 'add another part button' at the bottom of the Parts order screen, this will stream line the process. It will also make it easier to determine how many parts were ordered from 1 place or another. We may…
17 votes -
Need a write-off or RMA summary function
I like the fact that there is an RMA module in repairshopr, but is there any plans for adding functionality for items that are write-offs? This way if we get promotional items or left overs that cannot be sold, they technically would not be RMA items because we could write them off in our books. Are there any plans for a function like this? We plan to franchise out and need to keep the books for each store as up-to-date and accurate as possible, and I feel that using the current RMA system and manually doing such write-offs would cause…
17 votes -
More Tags
Would really like to see more tags so forms can be made to look more professional. In particular at the moment I would like to be able to reference individual Asset Custom Fields. Not just all Asset Custom Fields jammed together using {{asset_properties}}.
I have fields such as customer fields such as Password, AC Adaptor Supplied, External USB Drives Supplied, Software Supplied. Some of these are just checkboxes and when using the {{asset_properties}} they don't even show up when they've been ticked. There are a bunch of ,,,,, which I can only assume is where answers should be for the…
17 votes -
Ticket Timers, labor rate, and notifications
Marking a ticket update to charge time now doesn't give the option to choose which labor rate to use. Viewing the Time Log allows to change the rate with a drop-down but does not change the pending charge.
Adding the labor/time to the Time Log instead of ticket update allows the right billing rate and creates the pending charge, but does not send a ticket update/email to the customer.
I would like to be able to select which labor rate on a ticket update (or have a default per customer), and/or be able to email an update from the Time…
17 votes -
Add a customer profile setting for default labor rates.
Could a setting for default labor rates be added to the customer profile settings? The best example is the setting for the default tax rate which is selectable in each customer account. If a setting that mimics the tax rate could be applied for labor rates it would eliminate the need to create a new contract for a customer just to define their default labor rate.
As an example we have two different rates for residential and business clients, creating a contract for each is needlessly complex.
Thanks!
17 votes -
Close or Lock an Invoice.
It would be nice to have a function that locks/unlocks an invoice. Sometimes my tech has added time after an invoice has been emailed. Currently, we are using the emailed flag as our check, but it does not prevent potential errors.
17 votes -
Estimate view within tickets
Within the ticket you can create estimates and they show up in the "Work Approved" item. The problem I'm having, and fix I'd like to see is the estimate status. Say you've created 2 estimates for one job, one is declined and the other approved. It would be nice to know which is which by saying striking out the declined estimate and making the approved one bold or something.
I find often times I don't know which estimate is approved without first opening it, and this would help that.17 votes -
Can we make it simple to add a "serialized" product to an already serialized item?
without the need of going through "Purhcase Order" quantity update?
If I have 3 phones all exactly the same, and I serialize them, if I get a fourth phone, the same as the other three, I want to be able to simply add it to the "serialized" list of items. Instead, when I try to do that, there is no option to aggregate another device. Once you serialize an item for the first time, you cannot add anything to it.17 votes -
Allow Pre-Paid hours to go into Negative
Allow Pre-Paid hours to go into Negative mode. When we sell Pre-paid blocks of hours, and ticket work time gets applied towards it, sometimes the work time is longer than the client has available. Currently, the account will show the balance of 0, but we need it to go into whatever negative time they went to (-2.5, etc), so we can bill for it accordingly.
17 votes -
Scheduled Reports - include report date range
Scheduled Reports would be extra awesome if we could control the range for the report. For example, for sales detail, what range is the report going to report on?
17 votes -
Photos Within Tickets
Thumbnails instead of image.jpg each time. Also, would be a great idea to be able to edit the name of the photo before OR after it is uploaded.
17 votes -
Parts Order Tracking Delivery Estimates and Ticket Link
On the Parts Order Tracking page, a section that allows you to input the estimated delivery date, and alerts you once it's passed, would be great! Also, the part info should be shown on the ticket that it's associated with.
17 votes -
Inventory Customer Purchase History
It would be helpful to have the ability to see which customers purchased inventory items. Perhaps, something is on sale, you sold some, however to find out who purchased during the campaign is not available. Drill down to the actual sale invoice would be another great benefit too.
17 votes -
Sorting
Is there a way to sort the tickets so the newest ticket (Last Updated) is on the top every time I go into repair shopper? Right now I go into it by hitting LAST UPDATED 3 times. Once I go into and back out of a ticket I have to resort again. Even if the sorts had a drop down so I choose newest first that would speed up the process.
16 votes -
appointment time and date picker not mobile friendly
I do alot from my phone and find it very hard to schedule appointments. The date works fine, but the time picker is very hard to use. Would like to see a time picker much like android has with a circular hour then min.
16 votes
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