General
3763 results found
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Completed Bundled Item = New Asset
How about the function to, build a bundle which consists of multiple computer parts to build one whole computer. All the parts would be tracked from a purchase order, to the store, into the computer, and to the customer.
If when you complete this bundled item, it will add itself into inventory (this way we can transfer computers from to store)
However you assign this inventory item as an "asset" instore, that way when you sell this computer to a customer, it automatically assigns as an asset.
This would offer complete tracking and we really need it when building computers.…
12 votes -
Employee Scheduling software
Hello I love you guys software, but i was wondering if you could maybe partner with a company like When I Work (www.wheniwork.com) or (http://www.yournextseven.com) or develop a employee scheduling software similar that will allow your us to be able to create shifts and schedule our employees. This will also allow my employees to see the work schedule anywhere.
50 votesWe’re considering building a light version of this to work with RepairShopr’s calendar.
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Void Invoice
Quickbooks gets sync'd with the invoice, if an invoice for any reason needs to be deleted then we are left with a record in QB but not CRM. We think that having a void function would allow us to still find that invoice.
84 votes -
Option to require tech assignment
We use an generic front desk account to check in repairs and it would be great if we could require the reception user to assign a tech to every ticket.
5 votes -
Add the ability to add more fields to the 'devices widget'
Let us put, for example, manufacturers, etc.
This would let people select that they had a mobile phone, then the manufacturer, then the model, IE,
Mobile > Blackberry > Blackberry Bold 9000 > Black > Orange > Problems
31 votes -
Inventory Customer Purchase History
It would be helpful to have the ability to see which customers purchased inventory items. Perhaps, something is on sale, you sold some, however to find out who purchased during the campaign is not available. Drill down to the actual sale invoice would be another great benefit too.
17 votes -
Enable custom coloring on the Ticket Menu
It would be nice if we could create a separate color when "Waiting for Parts" or "Waiting on Customer" etc.. that way if we have 40+ Tickets open we will be able to quickly determine what we have parts for and are able to fix right now or if we are waiting on something or someone and cannot complete the job at this time, it would speed up the process for determining how to prioritize jobs better
15 votesWe added a feature for ticket Grouping. Does this provide what’s needed here?
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CID Phone Log Report
New Report Idea:
We use the CID lookup feature with our Asterisk PBX phone server and it is amazing. The only thing that would make all of that data even better is if there were a daily reports with all CID lookups that were issued (aka every customer who called in).
It could simply be a table with the following columns:
Date, Time, Customer Name (as a link), Phone Number, Related Ticket (if any) (as a link), and Ticket Status.I know some of this data is already mixed in with the Communication Log Report; but that also has tons…
4 votes -
Would be great to add comments to any order, parts order
Would love to be able to add comments to order, parts orders, ect.. Ideally it would also be nice to specify how we pay for items. Love the new purchase order entry. Great job.
2 votes -
Tracking Salary/Wages for employees
- Add individual employee wages.
- Generate repaorts for a selectable time frame with wages/salary earned.
- Possibly a feature that shows whether or not an employeed has been paid for that selected time.
36 votes -
tech ticket comments via email
option to allow staff to email ticket comments in via email
allows techs to report notes back to base.
I would think it would need emails to be sent from a RepairShopr user email(s) and have a ticket number in the subject.Also, if possible, allow more text capturing (like the subject from:) like:
type:<update type>
private:<yes|no>
email:<no|yes|default>
all the rest of the body would be captured as "body"email has large advantages:
syncing protocol - sends when internet comes online (offline mode!)
no login required - secured by only accepting RepairShopr user emails.
works better on mobiles, as email
…23 votes -
Mileage Tracking through Field Jobs
Don't know if it would even be possible but it would be a great feature to be able to track the mileage from your central office location to each field job per technician. We have several onsite technicians that we reimburse for mileage and it would be very efficient to just be able to pull up a report on their mileage each week etc.
121 votesWhat if any appointment that had a location specified we could calculate the road-miles from your office to there, and put that in a report?
A little simpler than doing real vehicle/person tracking, still gets you pretty good data – and would be more realistic for us to quickly build.
Let me know in the comments..
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Ability to Link Tickets to Each Other (Just Like Invoices and Estimates)
Here's the overview of the idea:
- Have ability to link tickets to each other for easy reference.
- Linked tickets could go in the "Diagnostic" Progress box just like Invoices go into the "Invoiced" Progress box and estimates go into the "Work Approved" Progress Box.
- A link ticket button or reference would need to be added so tickets could be linked together.
- You could link as many tickets together as you wanted.
- The linked tickets would be clickable just like invoices and estimates currently are.
Why add this idea?
- Great for warranty/redo work when a new ticket is created.
- Great for…
15 votes -
Ticket Stats Report
Hi Guys,
administration/alltimeticket_stats - is an absolutely amazing report.
However I'd love to be able to export this report to HTML or Word or Excel
Could you make this possible?
It'll be great to send this to our employees to motivate them to "Improve" their sales...
For e.g one would assume by myself working in the office would have LESS invoices then a field tech... however for this month.. this isn't the case! - sending the techs this report may help boost there performance... :)
1 vote -
Add CalDav support
We use a calendar hosted by our office server for everything currently, and would love to have that integrate with RepairShopr. Is there any way to do this currently? If not, I would love to see support for CalDav in the on-site scheduler!
18 votes -
Calendar
Would be usefull to block out time tech needs fort workshop repairs
0 votes -
partner with a developer that allows you to check the status of a device when entering the device IMEI/MEID when purchasing a device.
When purchashing a device from the product, we enter a unique ID such as the IMEI or MEID. There should be a way to check the device to see if it is blacklisted, reported stolen, or locked to a network. Also, after purchasing a device from someone, if the device comes back as stolen or black listed, we should be able to block that customer from selling devices to our store again.
3 votesIf you can find an API for it, we would be interested in looking into it – thanks!
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make it possible to require Custom Fields for new customers.
Under Customer Settings we can assign required fields for new customers. I'd like to be able to make a custom additional field a required field.
For example, we would like the program to prompt the employee creating the new customer record to assign the customer as either residential, contract, or business. We have the custom field created but we are finding it difficult for our employees to remember to assign each new customer as the appropriate type because it's in a different tab from where we enter all the other information for a new customer.14 votesWe’ll continue to look into ways to do this, right now we didn’t want the required fields on the second tab to trip people up – since they aren’t in view.
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Receipt printing with customer purchases
I'd like to have an auto receipt print feature in with customer purchases similar to receipt printed when selling something to a customer.
15 votes -
More Marketing Tags
It would be nice to have additional tags to use in marketing emails to help be more specific on what it is referring to.
Be able to say something like:
Hey {{customerfirstname}}, we closed your ticket {{ticketnumber}}. If you have any other problems with {{ticketdescription}} just contact us.It would help customers who have several tickets within the marketing period to know what you are checking up on.
5 votes
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