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3763 results found

  1. Customizable Templates

    It would be nice if we could create custom templates using the foundation already in place with the invoice template features. I am thinking along the lines of custom letters, proposals, etc using the same tags already being used on the invoice templates. We often send letters to customers or potential customers introducing ourselves. It would be nice if we could create a template for that type of thing using the tags already in repairshopr so that it automatically populate name and address information. Maybe even create a tag for ticket or asset name so we could refer to that…

    11 votes
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    3 comments  ·  Admin →
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    under review  ·  Robert Reichner responded

    Interesting idea. We’ve had some people repurpose a template they’re not using (Estimates, for example) in exactly this way.

  2. Allow common/favorite parts to be saved in Parts section

    It would be very helpful to be able to store information for parts we need to order all the time and generally do not keep in stock. For example, when creating a Part Order for a ticket, it would be great to be able to either manually type in the part information (as you can now) and select from a drop down menu of common parts. Kind of like the Inventory section, but instead of saving info for parts you have in stock, simply bookmarking/earmarking common part info to be used repeatedly when creating Part Orders.

    3 votes
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    under review  ·  0 comments  ·  Admin →
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  3. Call log / call back

    We have several techs with different duties. It would be great to add a call back log. Right now we have the in shop ppl email each tech when they need to call someone back. It would be awesome to be able to put the calls into RS and be able to mark them called back or maybe convert the call info to a ticket. I was thinking the lead section would be able to do this with a little adjustment. Or do a call log button. It would also be good if you could assign the call back to…

    56 votes
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    under review  ·  12 comments  ·  Admin →
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  4. Add an option to show an Asset as no longer in shop possession.

    Currently the system allows asset tracking for clients, but does not show whether the asset has been returned to the client or is still in shop possession.

    For example, we have a client that has turned 60 tablets into our possession but needs them returned as they are done. So we currently have 47 tablets in our possession, and have already returned 13. Rather than open each individual asset (and leave room for error) would there be a quick or easy way to mark the asset as returned?

    Thank you.

    6 votes
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    under review  ·  1 comment  ·  Admin →
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  5. Automatic Customer Type Discounts - "Membership" Perks

    It would be great to classify a customer as a certain group. We offer discounts based on the "Type" of customer.

    So.

    65 and over = Discount at 25% off
    Active Military = Discount of 15% off
    Veteran = Discount of 20% off
    Non-Profit Organizations = 20% off
    Employee = 10% above cost
    Family Discount = 50% off
    Friends Discount = 25% off

    We also provide loyalty programs to our clients that prepay services through us on a monthly basis (prepay yearly maintenance or antivirus solutions). Depending on the program they have, they get between 10% to 25% off of…

    228 votes
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    31 comments  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    For IT Pros/MSPs you can now set override prices per customer via a contract. The rest of this might take a bit longer

  6. Allow Customers to Update Their Billing Info

    I would love for my customers to be able to log into their profile and view/edit any of their contact information, especially as it relates to billing. It would also be great if they could view/edit/add payment methods (PayPal, credit card(s), ect).

    As a bonus it may also be cool to see a simple check box of "save card on file" when customers are paying their invoices via credit card online.

    18 votes
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    under review  ·  6 comments  ·  Admin →
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  7. Followup - To Do system for entire staff

    Hello~

    It would be great to be able to keep an entire team up to date on any special "to-do's" or "follow-ups" that are required. Think of it like a pin up/sticky note system that your entire staff can easily see and update.

    Currently, we can only setup reminders for ourselves... as good as we all are... sometimes having other's be able to see these reminders can help get task done if someone falls behind.

    The more collective we are... the better we are~ Kind of like the Borg :)

    19 votes
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    8 comments  ·  Admin →
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    under review  ·  Robert Reichner responded

    Appreciate the suggestion. Is the main change that you’d like to see everyone’s reminders in one place? Or would this be a different feature all together?

  8. Rotate monthly totals on admin page.

    I would like to see this months totals on top and last months on the bottom.

    1 vote
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    under review  ·  1 comment  ·  Admin →
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  9. More Robust Contact Management (Vendors / Customers / Contactors / etc)

    It would be nice if there was a "Contacts" section that stored your Vendors / Customers / Contactors / etc. I would just like to see more options for keeping track of relationships with much more than just customers!

    2 votes
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    8 comments  ·  Admin →
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  10. Print function for employee sales report

    Print function for employee sales report

    1 vote
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    planned  ·  Robert Reichner responded

    We’ll be adding printing support with our planned reports system upgrades.

  11. Add a Column for Last Purchase Price in PO

    hi,
    the idea is actually simple to implement i think.
    right now we have Average price for PO made.

    so i think if the team could add an extra column for "Last Purchase Price" would be great.

    In our PO, there would be a column to let us know what was the last price we purchase the item. As the price in the inventory is the average, it might not be accurate.

    For eg (assuming it is identical socks)
    the price we bought a socks is $2.
    Then we bought another socks for $1

    The average cost of the socks…

    7 votes
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    planned  ·  0 comments  ·  Admin →
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  12. Clock warning

    It would be cool if you could have a popup or email, text etc that could warn you about a running clock.

    Also the ability to edit or clear the clock would be good.

    The ability to add clocks would be helpful.

    1 vote
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    under review  ·  0 comments  ·  Admin →
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  13. Links Tab

    (so we could add links to other sites, like our databackup portal, GFI, etc. it would be nice if it could be a shared list and user list) - We try to limit the number of software platforms we use but not all platforms talk well with each other when it comes to integration. I would like to have all of our employees live in repairshopr as base! So a links tab that an admin could maintain would be nice. That way employees don't have to go looking or asking each time they need to look at GFI, or backups,…

    7 votes
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  14. Coupons

    One of the things we're looking at adding is a coupon system. What would you like in a coupon system? How would you use it? Who would you offer coupons to and how? How should they be designed? What kinds of coupons would you offer? Please share your comments and feedback here!

    46 votes
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    under review  ·  27 comments  ·  Admin →
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  15. Human Resource Management

    hi again,

    now that repairshopr is constantly evolving into a more robust script,
    i would like to suggest that a simple human resource calendar into the script.

    then all of our staffs will have access to calendar and know their off day from the panel itself,

    as the employees, we can manage the time for our employees better, and make proper arrangement for everyone.

    7 votes
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    under review  ·  1 comment  ·  Admin →
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  16. Integrate with GSX, and TechDirect

    It would be cool to have the asset creator automatically fetch the information on the machine by just the Serial number of the computer, so for an Apple computer it would be with GSX, and Dell would be with TechDirect, or any other sort of API! Cool thought. I know GSX has an API, not %100 of TechDirect.

    261 votes
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    66 comments  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    We are seriously considering this, potentially could get looked at closer this summer. Nothing imminent, but we are interested.

    January 28th 2016

  17. add a custom page feature to embed external pages

    It would be nice if there was a way to add a page to the dashboard which could embed an external website (i.e. a Google Calendar or chat module from another website). That way users could add their own functionality to the software without having to wait for it to be added to RepairShopr.

    6 votes
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    under review  ·  Rajesh Agarwal responded

    Hey there – are you guys using the new two-way google calendar sync?

    And what chat app are you interested in using??

  18. Edit Existing Asset When Creating Ticket

    Some assets (PCs) change or need new information. The ability to edit an existing asset when adding to the ticket would be helpful.

    6 votes
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    under review  ·  Robert Reichner responded

    Thanks for the suggestion, Eric. We’ll look at how that might work for future implementation.

  19. on tickets list is there a way to see paid??

    we have a paid status and we prefer some customers prepay for our liquid damage services - if we could see the little green checks even though the status changes internally that would REALY help!!!

    1 vote
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    under review  ·  1 comment  ·  Admin →
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  20. Gift cards

    Implement a system for gift cards, where it can store the amount the gift card has, and also add credit

    175 votes
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    70 comments  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    This thread seems to be talking about different things – so I need to get clarification if possible.

    When you comment on this thread please state if you want “gift certificate support”, meaning a template to print them or something, and maybe a way to track the balance – OR -

    “gift card support via Vantiv” where you have to buy magstripe cards with your design, have a Vantiv account, and deal with loading / checking balances / and the regulation that goes along with being required to allow people to cash out/etc.

    We can refer to these as “basic gift certificates” or “magstripe gift cards” in the comments.

    Feel free to say you want both! :)

    The Vantiv “gift card support” is a fairly large project that we would need to see a lot of votes to get going.

    A basic gift certificate tracking system might be simpler and…

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