General
3762 results found
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List multiple invoice numbers on Daily payment report
If a customer pays for more than one invoice at a time it does not show up on the daily payment report to show which invoices it covers, it just leaves the box blank, so then we have to go back and search the customer to find what that payment was for. It would be helpful if both invoice numbers would appear in the invoice column next to the payment if it covers more than one invoice.
1 vote -
Add the option to skip receipt printing
We offer a service which customers pay for on a monthly basis. A reasonable percentage of them pay by mailing in a check.
We have RepairShopr configured to automatically print a receipt whenever a payment is made. This works really nicely, but when we are processing the checks that are mailed in, there is no point in printing the receipt. We could just temporarily turn of automatic printing for it is really easy to switch, but then it is easy to forget to turn it back on.
It would be nice if, when receiving a payment for an invoice, we…
6 votesWhat if instead of “skip receipt” checkbox, we just never print a receipt if the payment date field was changed? That generally means you are entering a payment that didn’t just happen that moment, like a mailed in check..
Thoughts?
Not excited about adding more fields, keeping the interface simple is what we receive the most feedback about in general.
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Work Flow Optimization
Key updates that our team believes will increase work flow, also please advise if these can be done on just our account, if not everybodys, since they makes sense to do...
- capitalize first last auto when creating a customer
- remove work approved to proceed when creating a ticket (our team does not use this option so for us it is redundant)
- sort tickets by status default when clicking tickets (not grouped by; looks different)
- fix searches on invoices not showing results properly (ex. we type last name nothing shows, if we type first it does but there is obviously always…
3 votes -
List ALL available options for PDF and PRINT on Tickets
Not sure why, but there are different options on Tickets available for PDF and Print. I feel like anything that can be cloud printed should be available as a PDF, and vice versa, right? Here's what I'd like to see available to both:
Ticket - Large
Ticket - Receipt
Ticket - Intake Form
Label - Ticket
Label - Asset(s) * if multiple on the ticket
Label - CustomerOnce this is done, you could remove the buttons that are randomly below the signature for intake form, and all PDF/Print options would be in one place.
4 votes -
Option to generate/print Despatch Notes
We have invoices for inventory that we would be sending to some of our customers and they wouldn't want the invoice sent with the order / seen by their employees etc. It would be nice to be able to print a Despatch Note (basically the invoice without the amounts on it).
8 votes -
Sub Quantities for Inventory Items
I'd like to see the option for inventory items to allow for multiple cost prices and quantities. This could be used to limit multiple listings where the cost price of an item changes due to a different supplier or similar, where some of the stock is listed at the old price and some at the new.
7 votes -
New ticket comment box - placeholder text
Hello, would it be possible to add placeholder text (or pre-populated text) to the 'New ticket comment' box in RSR warning in large letters that this comment is visible to the customer.
Currently we have the 'Don't email' button ticked so that we don't accidentally email a comment to the customer that we don't want them to see but on occasions the engineer forgets to untick the box and we think we've sent an email when we haven't.
1 vote -
Need more Billing Frequency options
I have subscriptions & contracts that will need rebilled every 1,2,3,4 and 5 years. Can we get those options for the reoccurring invoices as a frequency? Thanks.
2 votes -
Ability to add "Parts" to a "Purchase Order"
Currently Parts and Inventory are completely separate areas of RS
- This is great, except we often buy One off parts (Parts) and inventory (Purchase Order) on the same Supplier Order.In a part order - would be awesome to have a drop down menu (totally optional) of purchase orders (that have not already been ordered) that a part can be added to
- so the totals on the purchase order match the supplier invoice.45 votes -
Autofill for Ticket Title
Either remove the Ticket Title autofill or set up an option to turn it off.
4 votes -
Vendor details on Product sales reports
Would be really good on the product sales report to be able to see the vendor, Im trying to keep track of what we pay suppliers as we only pay once its sold on certain products. Currently Im searching line by line and its very tedious!
10 votesThanks for the suggestion here. It’s possible to have multiple vendors on a product. How were you thinking this might be represented on the report?
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custom widget
in the custom widget I would add a description field that would import into the ticket description and also a hidden subject field that you can customize so we can track the lead from what website or webpage if we are using multiple forms. As I will be doing.
For instance I am setting up a website that will have about five contact forms so it would be nice to change the ticket_subject which goes into the issue field in the leads section to "contact us page or "Dell support page"
0 votes -
Comments in Device Repair Widget
It would be great to allow customers to add a comment when filling out the device repair widget for those times they need to give us additional information. The function looks like it is there on our end but it isn't available on the consumer side.
6 votes -
vendor inventory returns
Would like to be able to record inventory returns back to vendor. Currently the PO part does not always except negative items. In a pinch, I manually remove the items from inventory, however this is no thread or comment field available to document why the inventory was adjusted.
0 votes -
Tax Included
Sometimes I negotiate a flat price with my customers and it would be nice if I could enter the total amount we agreed on then clicked on a box like the Tax Free? option in the pos. RepairShopr would then automatically calculate the tax from the total amount I entered.
Thanks for reading.
6 votes -
Open ticket flyout
Put a left side flyout (like the feedback tab) while on other pages. Specifically when on another ticket, so you can jump quickly to the one you need rather than reload the tickets page, then to the ticket.
1 vote -
Unconfusing the emails and CC emails.
When a customer sends an email in to Repairshopr to create a ticket there is no reference made to anyone that was CC'd on that email and replies do not get set to additional people. Please include any CC'd people in the additional email fields when creating a new ticket, and have those names listed in the Ticket Info and have a field in the comments area showing who each comment was sent to.
4 votes -
Update/Add permissions to Security Groups (Complete List Attached)
I've noticed quite a number of granular permission levels that are missing, and a few others that are too vague / not specific enough. What I’ve deduced is that almost every subject matter needs at least 5 basic levels (list/search, view details, create, edit, delete) and some need additional special levels (merge, edit specific subset, etc). While some are perfect, I've come up with (what I believe is) a more complete list. Note, my list is grouped in order of most important:
Customers - List/Search
Customers - View Details
Customers - Create
Customers - Edit
Customers - Edit (block hours)…27 votes -
Hidden AUDIT page and corresponding REPORT for global admins to review DELETIONS
PROBLEM: Having a hard time doing proper audits and reviewing reports that link to changed data and/or deleted data. Often, managers will fix simple issues (like deposits linked to the wrong job, etc) but it's hard to know exactly what they changed and why. Since many pages don't contain complete audit logs for global admins to review, and deleted pages don't have any audit logs available at all, it would be helpful to keep all of this data together.
SOLUTION: It would be great if all deleted estimates, invoices, tickets, appointments and payments all stored in one place. They wouldn't…
3 votes -
Quickbooks Tax Group option
We need to have a tax group option that can get synced to quickbooks. We do onsites in different cities in our state and each city has one or more local tax rates depending on the area you are in. This makes it impossible to bill out in repairshopr when doing onsites if we want tax rates to sync properly. Even if we had the option to add multiple tax items (State+Local) individually to the invoice would be a small start.19 votes
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