General
3762 results found
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Missing "Credits" Field on Invoice - Only shows MISC credits - Where is the other?!?!?!?
MISSING FIELD - We can't show credits on the invoice or see actual credits anywhere on the client account. I thought we could see this before... its gone now? Currently, only MISC credits can be shown on the invoice.
Please fix asap - Right Meow Meow~ :)
3 votes -
asset field type include hyperlink
Include hyperlink in asset field type. It currently only supports Textbox, checkbox, dropdown, and datefield. If we could include a hyperlink i can use the website to open our other software with a link directly to the asset in question.
3 votes -
Ability to email a Ticket to an email address.
Either the ability to click email and then chose from a list of emails of the customer, alternatively enter an email address.
OR an email button that will automatically attach a PDF copy of the ticket straight to outlook for you to work with and send to someone on your address book in your outlook.1 vote -
Barcode queue
Being able to print a large queue of inventory labels would be an excellent addition. Whether through a 'Receive Inventory' queue that adds items and gives the option to add items to be labeled, or the option to trigger printed labels with quantity changes, it would streamline things quite a bit!
3 votes -
Estimates
When an estimate is sent through a ticket on RSR can it become a notification on the ticket - a comment saying an estimate was emailed showing the date - in the same way a customer approval becomes a comment?
1 vote -
Add Continuum integration
We use Continuum for our RMM tool and would love to see it integrated into repair shop
96 votes -
Auto add assests
When selling serialized hardware (or even all hardware/software) to a customer, it should be assigned to that customer as an asset.
7 votes -
Appointment Booking via App
Just setting up the online appointment booking. I feel it needs to include a service request details box, so we have an idea what the client is booking the appointment for. This will give us an idea how long the appointment will need to take.
5 votes -
Gocardless for UK
Well the way we used it on quickfile integration was in customer section for a particular customer click on setup direct debit. Then it would send an email to their email address. They create a login and provide bank details.
Then direct debit is enabled for that customer. You could set recurring invoices to take payment automatically but also there would be a button to take payment for one off invoices when you need to. So I think they did it the same as you as quick file sorted the recurring bit and took payment for you as and when…
104 votesWe are still holding off on this, it would be great if we could also find a partner/integration that can do one-time payments easily that support EMV that would could build into the POS – and not only the recurring invoices.
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Add an area for tracking voicemails
For shops that receive copies of their voicemails in email form with sound-byte attached. It would be nice to direct those emails to Repairshopr to have an area that shows all new voicemails. In this area we should be able to create a ticket directly from it and link it to a customers account.
0 votes -
Bring Back the More DETAILED Register History Report
The Register History (recent 50 entries) used to have more helpful information that made it very easy to quickly verify the register was counted/closed properly. The existing columns (now removed) included "Expected Amount" and "Difference".
This was super helpful, being that I was able to do a cash audit for a 1-week history for any register in under 30 seconds.You could simply look at "Difference" to see if the register ever closed for an amount different than what was "Expected". If so, you could look at the day's detailed PDF. If not, you're records were essentially "As Expected".
There's already…
12 votes -
Field Job Ticket Work Flow Needs Impovement
We have a problem with the way the workflow is happening in RS for the Field Techs. It has been a little Jaring here lately.
So here is the problem.... Someone calls in the shop and needs a new service call so we make a ticket and assign this to a user we make called "Field Techs" since most of the time we want the first available tech to get the ticket/job so we dont just assign it to this field techs user we made so that all the techs get a email and text message about the problem (Note:…
4 votes -
Set a Default ticket type/ Custom Fields on the New Ticket Screen
It would be nice to have a Default Ticket type / Set of Custom Fields selected on the New Ticket Screen. Also, another thought would be at least make the selection of the ticket type as required where there is more than one. So we can have an In-Shop, Service Call, Tablet, or whatever and be able to make it so there has to be one selected.
1 vote -
Google Map Printable with all Service Calls
I really need a way to print out a Google map of all my appointments on one map so I can get to my service calls fast, safe and economical.
1 vote -
Add Discount field to Purchase Orders
When I do a Purchase order, I need to be able to enter into a field 30% off the whole order. Rather then Manually get a calculator and take 30% off each item. Because sometimes that doesn't even balance because of the breakdown.
0 votes -
Allow the uploading of an editable PDF as an intake form.
I have my own intake form that has a pre and post checklist on it along with my terms of service. Customers sign for the terms of service when i take the phone in and initial for each checklist as it is completed. I would like to make it to where i could just upload my own editable PDF as the intake form rather than using your template. Could that be made possible?
4 votes -
Improvements to parts module
As a one man band I don't keep a lot of parts in stock. I tend to order
parts as I need them. So I am using the inventory as a database of parts I have ordered rather than the parts I keep in stock. The problem is I can't order a part that is in the inventory against a ticket and I can't add a part ordered from the ticket screen to the inventory without going to the inventory screen and entering the details separately,(correct me please if I have missed something).
My preferred workflow would be this:- Click…
1 vote -
Logistics Quantity
I think it would be helpful if the logistics screen showed a quantity of the item needed to be ordered, rather than having to find it in the edit screen.
4 votes -
Default reply address always business name rather than individual tech names.
When a tech updates a ticket and sends a customer a ticket comment the email the customer sees appears to come from the tech. we feel this should always show a default from name ie Business Name and give an option in the comment to show who made the comment.
0 votes -
Ticket Status in Assets Detail Screen
In the Asset Details screen, in the Asset Log section: Add a Ticket Status column for quick reference to any open or waiting tickets associated with an asset.
5 votes
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