Ability to email a Ticket to an email address.
Either the ability to click email and then chose from a list of emails of the customer, alternatively enter an email address.
OR an email button that will automatically attach a PDF copy of the ticket straight to outlook for you to work with and send to someone on your address book in your outlook.
1
vote
Luca Polizzi
shared this idea
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Gazo
commented
This is an excellent suggestion, and would be useful when involving third parties in a ticket. Similar ticketing systems that I have seen with this are RequestTracker and ZohoDesk.
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Ryan (CTO, Pinellas Computers)
commented
Would my recent comment on this post on July 1 with a mock up image solve this?