Default reply address always business name rather than individual tech names.
When a tech updates a ticket and sends a customer a ticket comment the email the customer sees appears to come from the tech. we feel this should always show a default from name ie Business Name and give an option in the comment to show who made the comment.
0
votes
James Vincent
shared this idea
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craig
commented
Yes this would be great
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aiden
commented
I think this should be configurable so that everyone could be accommodated!
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Ryan (CTO, Pinellas Computers)
commented
Agreed! Actually, my idea was to include the current tech first name, followed by a dash, followed by the business name. Example: Ryan – Pinellas Computers