General
3762 results found
-
Ability to Charge time automatically
When using the timer to track time spent on a ticket you can obviously assign the correct labor rate to it accordingly or likewise charge it directly when updating the ticket.
However, we only bill in 30 minute increments so if we have spent 22 minutes on a ticket we want the system to automatically charge for a 30 minute period where as currently RS works out your time spent divided by your rate and then charges accordingly.
Is this possible please as currently I will be editing each invoice manually before sending to the customer.
Thank you
8 votes -
allow location sharing for status updates.
One thing I think would be cool is simply being able to update a customer of your ETA or allow tracking. An example would be setting a ticket to "EnRoute" and it sends the technicians real time location and ETA.
0 votes -
Marketr Reports
Have the ability to see who or how many opens / Link tracking? This would give us the ability to see what type of campaigns are more successful than others.
3 votes -
1 vote
-
Add items to PO via SKU
Being able to add items to a purchase order via SKU would be amazing. Also being able to create items and add the vendor/sku via the quick add on purchase orders would be great as well. Possibly even have a full fledged item add button.
4 votes -
CSV export for Purchase Orders (and maybe other things too)
I'd love to be able to get a csv file export for Purchase orders. This would give us a lot more flexibility with our inventory management, and allows us to use a custom label printing solution.
25 votes -
Printed name of the person who signs for the invoice
It would be very helpful if the invoice will show together with the client's signature also the name of that person who signed for the invoice, as the person who signs is not always the customer name on file. When clients sign for their digital invoice, there is already a space that can be edited by the invoice, but that info is nowhere else to be seen when the invoice is generated to printer or PDF.
1 vote -
Amazon Business Integration
https://www.amazon.com/gp/help/customer/display.html/ref=b2b_faq_apfaq?nodeId=201738140
for amazon business accounts
amazon punchout
13 votes -
Client Contact Info
We have a couple of clients that have multiple sites. We've entered the sites as individual contacts for the client. Each site has information that is specific for that site. I've entered that site-specific information into the notes section for the appropriate contact. I need that information to show up in my google calendar appointments if possible so that our techs can see it quickly. Many times that information is a gate code. At the very least I need the info to show up in the service request.
1 vote -
add a "note" or "description" line for the great "Take a Deposit" button on tickets!
We love the new(ish) "Take a Deposit" feature on tickets... But we need somewhere to add a note about what the deposit is for! For accounting purposes later on. What d'ya think? ...Or, maybe we are missing where that note could go! Let us know!
Thanks!
2 votes -
Customer labels X of X
Would be great if we could print a given number of customer labels with an item number and total number of items. For instance, a laptop with AC adapter and case would get three labels. They should say "1 of 3", "2 of 3", "3 of 3" to make it easy to double-check everything is returned.
7 votes -
Make Part(s) order available on Estimates
This is the Payson TCGUSA Manager and I would like to see Part(s) orders available on estimates, I cannot do proper estimates and have to m
19 votes -
Field jobs list on mobile site
Is it possible to get the field jobs on the mobile site sorted by appointment time ?
1 vote -
Notification on failed payments
I'd like the option to receive a notification of a failed or otherwise non-successful payment made through the customer portal, just as we receive notification of a successful one. Repairshopr already receives and processes this information (viewable on both the Payment and Customer Detail pages) so it seems as though it shouldn't be too terribly difficult to add to the list of available notifications.
7 votes -
Dashboard thats Usefull
The Dashboard
The ticket list view gives you a much better overview of the status of your repairs.Before we had RepairShopr we had our own type of Dashboard on a separate screen in the workshop that was useful to the technician. It had a list of the tickets the progress status "In Progress" "New" ect. It was Color coded for a quick Progress status
However it also had “usefull info” pulled from the ticket detail
So when the tech was looking at a machine he could see that the password was “X” and the problem was “Y” and he…4 votes -
Dropbox Integration for ALL Documents
The Dropbox integration is awesome for auditing and restoring accidental deletions to tickets and invoices (until such a time when RS adds strike-through for deleted ticket comments, and moves deleted invoices to a hidden audit area) :-)
Could you PLEASE add support for PDFs of Estimates and Purchase Orders? We'd like to have backups/revisions available for all documents. Maybe even for outgoing email messages as well. And if we could set WHICH files we'd like to have sent to Dropbox (in the app settings page) that would be killer.
Thanks!
1 vote -
Automated Payment Confirmation
Hello!
I was wondering of it would be possible to automatically send a payment confirmation email to clients after a payment has been posted to an invoice. I have several clients who mail cheques / pay by electronic transfer, and it would be great if I didn't have to manually resend another copy of the invoice to show the client their payment has been successfully taken.
2 votes -
Free Account for White Label Support Companies
Hi Team,
This request may be a bit out of scope but wanted to see if any potential suggestions could be given on how we can approach this. As a single technician under the "One Man Army" plan has been great for me at the current price since it matches our volume coming in. However, like other single technicians I use a white label tech support company to help assist my clients via phone, review ticket updates, etc. Even though they use very few features of the CRM system to help assist us unfortunately this involves an additional cost of…
4 votes -
Add a checkbox to say yes or no to charging VAT
Some companies will not be VAT registered and so don't need to show VAT on invoices.
The recent change to have VAT settings hard coded into receipts makes for me our stationary look terrible.
I used to be able to choose an invoice template without VAT but since recent changes they are hard coded into the template and can't be removed.
What would be good is a checkbox in setup, are you VAT Registered? if it's not ticked then all tax options are turned off and a different invoice template is used without the VAT amounts, click the box and…
7 votes -
Apply Full Amount option when paying multiple invoices
When making a payment, a list of all open invoices is shown with an "Amount to Apply" box next to each one.
There should be a button to "Apply full amount" to a given invoice, and also an option to apply the full amount to all invoices.
This will save a lot of time when a client writes one check that covers all of their open invoices. Right now you have to either copy and paste the "invoice balance due" into the "amount to apply" box, or type it out.
1 vote
- Don't see your idea?