3762 results found

1. Add ZOHO Assist

   We use ZOHO Assist for our Remote Support tool and would love to see it integrated into repair shop in same manner as Teamviewer generated links.

   7 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   1 comment  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

2. add to your API - quotation creation would be awesome!

   If you could add estimate creation API to your existing API it would make adding quotes a possibility programmically - we've already coded integration into our major vendors and being able to push a quotation from our vendor to an estimate for our client would be really, really nice (like changing 10 steps into a single step kind of nice!)

   1 vote

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   1 comment  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

3. Create a Client Option...

   Hi Everybody, if there is a way around this please do let me know but currently I do not think there is.

   We carry out repairs for large clients such as insurance companies and manufacturers but suspect this option will still be wanted by the RS community?

   We receive work from these clients but have to liaise with and update our mutual customer who owns the product and not the client.

   Currently we have each client set up as a customer so that the invoice raised is for the client and not our mutual customer, we can monitor the number of tickets raised, amount spent with us, outstanding tickets and their status etc.

   When we receive a repair or inspection request from the client we search for them in customers, open their profile and select create ticket.

   We have created a custom ticket type that we call Client Repair which we select and then have had to create fields to include Customer Name and Adress, Contact details such as mobile and email etc, collection and delivery addresses, issue reported and Much Much more.

   This means we are unable to use any of the canned responses as it will just update the client and not the actual customer, we cannot search for the mutal customer in the customer section of RS and the large amount of information captured is useless for Marketeer etc.

   This is a huge problem for us but we did think that if there was a Create Client option allowing us to create multiple clients (as you would a customer) you could then assign a Client to a Ticket which would make the ticket payable by the client but still allow you to have full use of the great RS tools to benefit the customers experience.

   The client tab when opened would (like a customer) show you their open tickets, invoices, payments etc etc which again would be great when a client called for updates or a work in progress report.

   We also thought that (when RS create them) client KPI stats can be shown in the clients "profile" for all tickets assigned to them.

   A client could then log in to their account, see all open tickets assigned to them and their current status.

   We could then send canned responses to the mutual customer and not the client!

   I look forward to hearing your thoughts :)

   Hi Everybody, if there is a way around this please do let me know but currently I do not think there is.

   We carry out repairs for large clients such as insurance companies and manufacturers but suspect this option will still be wanted by the RS community?

   We receive work from these clients but have to liaise with and update our mutual customer who owns the product and not the client.

   Currently we have each client set up as a customer so that the invoice raised is for the client and not our mutual customer, we can monitor the number… more

   4 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   under review  ·  1 comment  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

4. Header pages

   When printing invoices and tickets, would be nice to have a header in the pages with the invoice number, date, time, and number of pages; to make sure we don't mess up the papers.

   1 vote

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   0 comments  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

5. link items so that when an item is rung in, it automatically adds a linked item such as Electronics Handling Fees as a separate line item.

   When selling electronics its becomes difficult to remember which electronics handling fee is to be charged to the customer. Having it so that when you ring in an item that requires an electronics handling fee to be charged, it automatically adds the linked EHF. This concept is similar to how bottle deposit works, such as when a bottle of water is rung in at a store it automatically adds the required bottle deposit inventory item to the sale subsequently.

   8 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   0 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

6. Add the Teamviewer/TakeControl shortcut to the GFI Alerts screen

   Can you please add a Teamviewer/Takecontrol button to the GFI Alerts screen? -- Similar to the GFI/Take Control button on each of the assets.

   This will allow us to investigate the problem immediately and then decide whether to raise a ticket or not.

   3 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   under review  ·  1 comment  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

7. Add timesheet tab

   We would like to request a timesheet tab to be built into Repairshopr. We would like to be able to enter time logs by line item. We want to enter Date, Customer, Ticket, Description and Time spent into daily timesheet report. These time entries would tie back to the ticket selected and it would allow us to see hour total logged hours daily and help to insure we've recorded all of our projects daily. It is very difficult and time consuming with the existing system to record your daily work since you have to open each ticket to log time. A timesheet functionality would be much easier log time in.

   We would like to request a timesheet tab to be built into Repairshopr. We would like to be able to enter time logs by line item. We want to enter Date, Customer, Ticket, Description and Time spent into daily timesheet report. These time entries would tie back to the ticket selected and it would allow us to see hour total logged hours daily and help to insure we've recorded all of our projects daily. It is very difficult and time consuming with the existing system to record your daily work since you have to open each ticket to log time.… more

   45 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   1 comment  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

8. Asset Custom Fields - Date Fields

   Is it possible to make the date fields in Asset Custom Fields a calendar pop-out like the Custom Field Type (date_field) in the ticketing section?

   Thanks.

   2 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   1 comment  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

9. Have customer sign off on estimates

   Many of our client like the idea of seeing how much a job will be.(hence estimates) But some come back and say we didn't say it would cost that much. UGH! Intake form has a way to sign off. but doesn't include cost. What about having the Estimates signed (on screen) as well. That way client knows upfront what cost are, as they signed off on it. yea

   9 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   1 comment  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

10. Single Use / One-Time Use - UNIQUE Inventory Module - PARTS

    [This was previously a sub-feature of a topic that was recently marked as Completed]

    This idea is really the “in between” of Inventory (parts you regularly keep in stock/track) and Logistics (parts that you special order on demand). It’s perfect for all the miscellaneous parts/accessories/components you have on hand (and want to sell), but never plan to keep a regular stock of. You want to have them in the RS system for sale, but you don’t want them mixed up with regular inventory you keep a steady stock of. This would work hand-in-hand with anything entered as a “Customer Purchase”, and would function more like a "pool" of unique items for sale.

    To do this, you need to be able to reference what exactly is available, where you bought it from, how much you paid for each item, how much to sell that item for, where the item is located, etc. The main difference is that all items would be unique. Once you sell an item, it wouldn’t be “low/out of stock”, it would simply be removed from your list of Parts. This is most ideal for used and refurbished items with varying conditions; including computers, laptops, cell phones and tablets.

    Imagine being able to part-out a laptop and keep track of the good parts you pulled from it. You could easily search (by keyword, category or location) and find exactly what you have, how much you paid for it (if anything), how much you want to sell it for (or need to make to break a profit), and where it’s located specifically. I know we have hundreds/thousands of used power chargers, LCD screens, batteries, bezels, lids, motherboards, laptop parts, and other peripherals. If you can’t easily/quickly answer these questions, you need this: “Do you have a power charger for an Asus Q302L laptop?”, “How much did you acquire it for?”, “How much should it sell for?”.

    Examples of scenarios for where this module would be perfect to use:

    1. You buy and sell phones. How do you keep track of how much you paid for each one, and how much to sell each one for? What about different colors, carriers, storage capacities, models, features, conditions, etc? Are you really going to make separate inventory items and sale prices for all 500+ combinations of iPhones alone?

    2. You part out an ultra-high-end Alienware laptop with a dead CPU/Mobo. From it you can salvage a used 480GB SSD, 8GB DDR2-1200, a 760GTX GPU, and a rare oversized 18.5" laptop LCD that is extremely expensive and hard to source. Surely you’re not going to make inventory items for all those random things? What happens after you sell the 18.5” LCD? Does it stay showing in inventory as “low/out of stock” forever?

    3. You purchase a used/working Toshiba laptop with upgrades in good condition for $150. It has a 256GB SSD, and 16GB RAM. You’re never going to buy those exact specs in that exact model laptop ever again. Do you add it to your inventory list forever? How to you differentiate it from the other 27+ different Toshiba laptops you’ve sold/stocked in the past?

    4. A customer abandons their equipment past your “holding period”. The equipment now becomes store property and you can resell it to re-coop your loss of time/labor spent fixing it. You need a way to show that you are invested (parts and time) into this unique item, and have it show as available until sold in RS. Do you make an inventory item for this used repossessed item?

    5. You have multiple stores and sell refurbished laptops of all makes/models/specs. At any given time, you may have 20-30 different refurbished laptops in stock and ready for sale across all of your locations. Let’s say someone wants to know what selection you have available. Can you reference all specs/prices without being physically in the store or having someone on the phone to relay details?

    All of these scenarios would be best handled as one-time-use Parts that are tracked and reported just like regular items; but in a different module than Inventory. Just like regular inventory items, you could search by keyword, or sort by category, or sort by location. This would make it very easy to keep track of every random part each store has, and be extremely useful when looking for a specific part before ordering it. It would almost completely cut out any need for stores to collaborate about parts on hand.

    Everything would have a category type, an extensive description, acquisition cost (sometimes nothing for abandoned/recycled), sale price, location, and unique SKU. It would also make selling the parts quicker, as the price would be defined and the specs/descriptions would already be entered into the item’s description. When someone wants to buy something from the Parts module, you add it to an invoice, and that specific item gets removed from the list of 1-time-use inventory and no longer exists in the list.

    Okay, so you know how I love making mock ups…

    Here’s a glimpse of the old, inferior way we were trying to do this (and failed miserably at): http://i.imgur.com/LOVmfoH.jpg

    Here's my new concept of what the "One-Time Use Parts" module would look like:
    http://i.imgur.com/K4lJp5T.jpg

    In the new mock up, you’ll see that “Item name” is not the link where you can edit information and details. This is because it would be possible to have parts one time and then never again after the one is gone (like a Sony slim-line BD drive, or something) while other parts would be somewhat common (like an HP 65w charger). Therefore, there may be duplicate parts, but not necessarily duplicate descriptions.

    Next, costs would be able to be set by any technician (security group add rights), but once added and saved, the cost would NOT be editable (unless global admin or security group edit rights). The same thing would go for price. This would be a security feature so if we buy a part for $15, it wouldn’t/couldn’t be sold for less than what we bought it for.

    Condition and area would be able to update by anyone, why not, right? Location would be set to the location where the person adding the part is currently checked in. Then, you could use logistics to transfer the part from one store to another. You can see in the search box that these would be the results displayed if you searched for “HP laptop DV6”.

    And instead of “View Disabled”, you would have the option to view the history of parts that were available, but since became sold or deleted. Also, the option to “Disable” is replaced by “Delete”, because these parts are one-time use, and once they’re gone, they’re gone. Therefore, if a part because damaged or lost, you’d simply delete the part from the list.

    Lastly, I feel like this would be its own module – just like Inventory. I think “Parts” is very fitting for the module name, because parts are really just miscellaneous items; whereas “Inventory” is more appropriate for stocked items. The only issue is that “Parts” is already what RS uses in place of “Logistics” for non-big chains. In my opinion, Logistics is the same for small shops as it is for big; it’s for transfers and special ordered parts. Whereas “Parts” are on-hand items that you do not plan to re-stock; kind of a mix of Inventory and Special Orders.

    This is actually an idea I had a long time ago, but never was able to successfully implement before we had RS. We tried to make it happen with a shared Google spreadsheet, but things constantly weren't deleted or updated, and it became futile to try. This would make a huge difference in keeping track of miscellaneous parts.

    I really think this is a majorly hopeful idea that would be reasonably easy to implement; as it is based on existing inventory system. Another RS user (Chuck) and I have had conference calls discussing the thousands of dollars of miscellaneous parts we both have at our stores, and how we have NO IDEA exactly WHAT we have (but we do know that it's worth SOMETHING when we finally get around to classifying and reselling it).

    THIS IS ONE OF MY BEST IDEAS AND ANYONE WHO DISAGREES IS WRONG - BECAUSE REASONS! PLEASE PLEASE PLEASE!

    [This was previously a sub-feature of a topic that was recently marked as Completed]

    This idea is really the “in between” of Inventory (parts you regularly keep in stock/track) and Logistics (parts that you special order on demand). It’s perfect for all the miscellaneous parts/accessories/components you have on hand (and want to sell), but never plan to keep a regular stock of. You want to have them in the RS system for sale, but you don’t want them mixed up with regular inventory you keep a steady stock of. This would work hand-in-hand with anything entered as a “Customer Purchase”,… more

    8 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    planned  ·  8 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

11. Notification rules per Store - bigchain

    need to have a drop down to select what store to listen for on for notification, (if entry is blank then send all)

    as when tickets approve its send email to tech @ wrong store

    3 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

12. Ticking off multiple invoices as paid under invoice manager

    We use repairshopr with xero and would like to be able to simply "tick-off" an invoice as paid within the invoice manager section of RepairShopr.

    This would save a lot of time as opposed to clicking on each individual invoice number and clicking the QuickPayment button.

    This functionality would be very nice indeed!

    4 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    under review  ·  2 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

13. Do not pre-fill the note field / timer field on a ticket. It leads to wrong data entries and confuses the user as to why content is in there

    the timer note field is prefilled with the last entry a user made. This is confusing. Maybe have a ticket timer option where a user / admin can enable / disable this feature system wide.

    2 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    1 comment  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

14. Attach an active Database to your inventory system, stop all of this manual data entry to save real time for all size shops.

    In any inventory based retail businesses, they do not do all of this manual data entry. When you make an order for sellable items or parts restocking orders that's when you create your PO for that order. Every thing from this point on should be scan an enter. Almost everything has a UPC code today. So when that PO order comes in all you should have to do is scan the barcode/ UPC and that item is added to your inventory. Now by the time you scan the last item of the order your PO should balance and zero out if everything you order was delivered. I know there are a lot of other parts and inventory processes to go over. Here is not the place or time for it. What we need to understand from this request is that SR needs to get a live database so that we can just pick up are little hand held UPC barcode scanner and get to work. Having a live database will give us endless time saving money making options to even list here. I would be glad to go into detail or give real life examples that any of us can understand how simple it works. This is also the type of an option that would make a real difference of a lot more sales of RepairShopr. All of that adds up quick into advantages to current members, like contacts, industry info, maybe reduced cost for SR software, add'l inventory available. Well let me stop here, and just say live Inventory &(parts) Database!!

    In any inventory based retail businesses, they do not do all of this manual data entry. When you make an order for sellable items or parts restocking orders that's when you create your PO for that order. Every thing from this point on should be scan an enter. Almost everything has a UPC code today. So when that PO order comes in all you should have to do is scan the barcode/ UPC and that item is added to your inventory. Now by the time you scan the last item of the order your PO should balance and zero out… more

    5 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    under review  ·  3 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

15. Can't print label if special character used in "Name" field for inventory item

    I stumbled across an interesting issue. I added an inventory item that had a special character in it. Specifically, the TM (trademark) special character. I was able to add the part Ok and it looks like RepairShopr even strips out TM symbol once the part is entered. However, when I went to print a label, I received an error. I had to re-enter the part in without the TM symbol in order for the label to print for me correctly.

    1 vote

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    0 comments  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

16. Add app support for Pushalot

    Just like Pushover, Pushalot is a Windows/Windows Phone version of the app. Pushover currently does not support Windows Phone so it would be great if you could integrate Pushalot for Windows Phone users to receive notifications too.

    1 vote

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    0 comments  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

17. Give portal users the ability to see multiple customers.

    I do a lot of contracting work. I would like to give my client the ability to see multiple customers. Example: Portal User abc needs to be able to see Customer ID 1 and Customer ID 22 under one portal login.

    1 vote

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    1 comment  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

18. New Report: Statistics Comparison (For Locations and/or Employees)

    Hey guys,

    I'm constantly getting nagged to provide report stats to each of our locations. Each team (and most techs) always want to know how they did:
    - Who had the most new tickets
    - Who made the most invoices
    - Who billed the most money
    - Which location was the busiest
    - Other stat comparisons

    Really, it's mostly information currently available in the Overview Report. The issue is that I don't feel comfortable with everyone (or anyone for that matter) seeing our Last Month, MTD, Last Weeks, etc Gross and Net numbers. I just want them to know which "place" they came in compared to each other, so that they can "keep a competitive score" and have fun with it.

    I would really find it helpful to have an additional report for non-monetary comparison stats for each location. And, for single location shops, there could also be the same thing, but for employees only. I know that some of these things are already available in reports like Employee Performance and the Overview Reports; but this would be a much better "Daily Score Card" vs the other reports that function better as auditing tools.

    I've mocked up an example with features like big numbers as featured in the Admin page, and simple stats that everyone can use to see how they "stack up". Check it out:
    http://i.imgur.com/RmHa1IA.png

    Hey guys,

    I'm constantly getting nagged to provide report stats to each of our locations. Each team (and most techs) always want to know how they did:
    - Who had the most new tickets
    - Who made the most invoices
    - Who billed the most money
    - Which location was the busiest
    - Other stat comparisons

    Really, it's mostly information currently available in the Overview Report. The issue is that I don't feel comfortable with everyone (or anyone for that matter) seeing our Last Month, MTD, Last Weeks, etc Gross and Net numbers. I just want them to know which… more

    1 vote

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

19. Be able to assign loaner assets to tickets

    We offer loaner machines to our customers while their machine is in the shop for repair. Currently, it appears that assets only belong to a customer in sort of a 1 to 1 relationship. Could we make assets that live in a 1 to Many relationship? This way the asset could be assigned to a ticket for checkout and then removed from the ticket once the item has been returned.

    38 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    3 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

20. Invoice Balance tag

    Would like an invoice balance tag to have the customer have a quick glance via email without going to the portal. So, if a customer takes a glance at their balance in the email and think to themselves, they have enough in their bank account, they could pay it right then and there. Should help make paying bills easier for the customer

    1 vote

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    0 comments  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close