General
3762 results found
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Integrate Call Feature with VOIP.MS
We would like to see integration with VOIP.MS for the Call Log / Call Back feature. Currently, we are unable to use our phone system with RepairShopr as it requires Asterisk PBX, which we used to use, but it was continuously being hacked. So we moved to VOIP.ms and they have a hosted PBX system.
We would like the ability to use RepairShopr with VOIP.ms as this is our phone service provider and it has been for a LONG time and we are not looking to switch.
Can you please integrate with VOIP.ms?
7 votes -
Add integration with Insightly
We are using Insightly for tracking project and tasks along with leads. Insightly integrates easily with almost everything else we use. Many of which also intergrate with Repairshopr.
20 votes -
Multiple tickets to be timed
Many of us work on more than one computer at a time. With only having one timer running, we have no way to accurately track time spent on a repair. This is not only important for invoicing, but also so we can track average time for repair type, to help us better estimate costs of repairs. I am really surprised this would be something we have to vote on.
10 votes -
Introduce Multiple Barcodes under a single UPC/ Product ID
Many products have multiple barcodes on them. Obviously there is the UPC (That should always be unique but with one supplier we have can and does change regularly). Then there may be, for example, a serial number, a product ID or various other ones.
We came to you from WASP Barcode Point of Sale. The ONLY thing they did better than you guys was allow a UPC plus several other searchable barcodes per item.
This would be marvellous if you could allow alternative searchable barcodes Pleeeeze:D
14 votes -
Estimate Total
On the ticket page, add/view charges, the estimate total is of all charges whether paid or not. I would like it changed to only unpaid charges estimate total or added as another total with only unpaid charges in the number. Currently, the estimate total confuses employees and we can not give an accurate estimate to customer with multiple payments made to the ticket without bringing a calculator to subtract the paid payment. Hinders productivity and sales.
0 votes -
Toggl Time Importing
We are currently looking to integrate RepairShopr with Toggl time keeping. The issue we are having is that it is very redundant to have to import the Toggl time into each specific ticket. If there was a way that it automatically imported the time from Toggl to each ticket time is logged to it would make the process much for efficient as well as keep better track of time making sure that no time is left out.
4 votes -
If the UPC Index @ http://www.upcindex.com database could be integrated with a app that would make adding parts to inventory much easier.
If the UPC Index @ http://www.upcindex.com database could be integrated with a app that would make adding parts to inventory much easier.
7 votes -
Customize Email Template FROM Customer
Currently you cannot customize the template for the email WE receive when the customer replies to a ticket.
The current notification only has the ticket number and what the customer has said. They never put their name on the email, so we never know who is sending the email or what it is reply to without taking the ticket number down and going to RS and searching for it.
If we could customize it i would have the original email they are replying to below the reply, Like you get in any email client.
I would have their name in…
1 vote -
Warranty Listing
Would like to be able to sort the warranty listing for reports based on columns. Thank you in advance. Much more useful to have warranties expiring first rather than on last page.
5 votes -
Add "Dashboard" as a Delivery Method in Notification Rules
The notification center currently offers 4 forms of alerts: Email, SMS, In-App, and Webhook. These are all great, but you're forgetting one of the most useful reference points in the whole app - the Ticket Dashboard!
We'd like to have "Dashboard" added as a delivery method for notification sets. This would change the color of a ticket box to let you know there's a notification that needs to be seen. Obviously, not all notifications are applicable to tickets, but this would be really great for the ones that do have tickets.
2 votes -
Remove the Duplicate reference to "Payment Method" in [Change Invoice Details]
We've had some confusion when trying to edit payment history for Invoices, in regards to the payment method used. If a payment is entered incorrectly (like we say they paid in cash, but they actually paid by check) certain users have the ability to go back and fix that entry. The problem is that there are two ways to adjust payment details:
You can click on the payment date link on an invoice, which brings you to the /payments/ page, then click the "Edit" button and then change the drop-down called "Payment Method".
You can click on the "Change' button…
1 vote -
Post CID Comment for Incoming/Outgoing Calls to ALL Tickets and Customers
The automatic CID comments built into RS is one of the most powerful and useful features from a communication stance. The only issue is it doesn't work properly under certain conditions:
If a customer has multiple Tickets open, CID comments only post to the NEWEST open Ticket. Generally, when a customer calls in, they discuss any/all Tickets that are open. Therefore, we need to have the call information posted in ALL Tickets that are open at the time of the call.
If multiple customers share the same phone number, only ONE of the customers has CID comments posted to their…
19 votes -
Disallow marking Tickets as Resolved if Unpaid Invoice is Linked
We are having issues with technicians manually marking Tickets as Resolved before linked invoices on the Ticket have been paid. From our experience, once Tickets are Resolved they are essentially archived and are out of view; lost in a sense. Only much later do we come across unpaid invoices when running an audit or reconciliation.
We'd like to flag/alert/prevent users from marking Tickets as Resolved if there's a linked Invoice that is unpaid. It makes sense that you can resolve a Ticket after taking payment, but we need to stop people from accidentally Resolving prematurely.
I don't want to make…
24 votesI like it – thanks Ryan
Sounds like based on comments it needs to be (another) setting..
We’ll think about this further.
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Add a payment integration from the device repair widget.
Add a payment integration from the device repair widget so customers can prepay online and a ticket is sent to the tech side.
11 votes -
Sarah, Is there a function to upload a pdf of a *Sales Order* from our Vendors? If not, can we also suggest to have this feature added?
Sarah,
Is there a function to upload a pdf of a Sales Order from our Vendors? If
not, can we also suggest to have this feature added?1 vote -
Inventory List
After clicking on "Inventory," is it possible to make the Category section dropdown an active item. The end result is being able to change categories for individual products from the list view. As it sits, I need to edit each product individually by going into detailed view. Just a suggestion. Thanks for the great system.
1 vote -
Email notification for New Contracts
Add email notification to the admin of the account every time a new contract is created or be able to assign them to an employee who will be following up on the contracts or subscriptions.
1 vote -
Leads - Notes
It would be great to be able to add notes to a Lead, why can't you do this easily?
EG: A lead comes in and a staff member contacts the lead, where do they put in some notes about what was spoken about?Thanks
7 votes -
Multiple Service Boards/Lead Boards
Ability to have multiple ticket service boards. For example in-store tickets, monthly client support, managed anti-virus or managed backup support. That way we can have seperate emails (alerts@domain.com or backup@domain.com) and they would go to those boards so techs know of specific issues.
For leads the ability to have a leads board for potential clients like from website forms, etc. so that sales staff would work that board and then a "tech board" where current clients could email to for support and tech staff would know to work those leads not being confused with sales leads.
3 votes -
Asset Assignment
Be able to map an asset to an assigned contact, this way when they email an issue creating a new ticket, their asset (PC in most cases) is automatically mapped to the ticket.
15 votes
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