It's non necessary. You are able to search for any ticket with the custom filters, even if it's resolved. I encourage our technicians to resolve the tickets when they invoice them, so they do no appear on the default search. It effects my ability to track unpaid invoices in no way whatsoever, due to being able to filter those in the Invoices tab.

Please leave this alone.

How is this going? this is a huge issue for us and a potential source of theft.

How is this going? We have so many resolved tickets with open invoices - we try to retrain our staff but a feature that would not allow them to resolve without closing the invoices would make life so much easier.

Yes, this is a very serious issue. How can we be sure that we are billing for tickets if they just disappear when they're resolved? They need to stay in the list of "CURRENT TICKETS" until they are archived. There should also be an icon next to them indicating whether they have already been invoiced or not. The term "Resolved" just speaks to the issue the client had, not to the billing and processing of the ticket.

It would be great if:

1. A ticket could never be mark RESOLVED with an OPEN INVOICE

2. An invoice could never be marked PAID if there are NO LINE ITEM added

This would make my life so much easier, especially with QuickBooks integration.

Despite training staff they still make errors.

Any movement on this? We have users make mistakes too. We would love to prevent Resolved until all Invoices are marked as paid, as well as see if tickets are accidentally marked Resolved under the "Invoices" tab during audits.

@Juliette and @Chris: I agree this would not work for everyone. I think @Jonathan made a good point and having this as a setting/option would make the most sense. There really are only 2 ways of handling tickets/billing, and this toggle option would allow all shops to operate the way they wish. I'm glad you voiced concerns as I don't want the system changed for everyone if they operate differently. Thank you for your feedback :)

+1 for MSP feature

I don't like this idea. What I could counter suggest is disallow tickets to be resolved if there are un applied charges!!

Invoices show in the invoice center that are due. We are working on using the status section to show how long it takes to complete service and if we cannot resolve and close a ticket because of an unpaid invoice that would make thins more difficult to keep the service times down (in repairshopr)

If this is implemented please make it an option in the settings for those that do not want this.

I need to know my tech has completed the repairs on the device and he does this by marking completed in the status and then changing the ticket to resolved as truely it is resolved otherwise the ticketing screen is filled with invoiced tickets and this too can be distracting. Unless you are doing 100 repairs a day you should just be able to click on the invoice icon and they will be right there. We should not ask RepairShopr to re-invent the wheel this product is great and works for us. It is all in each shops operational preferences. Don't change it or if you do allow it to be site specific. Thank you

yes to this. there are still loopholes in this software for techs to steal. this would be another way to insure they cannot.

the RMA and inventory system really needs work to be effective to prevent theft. i really wish you all would make that a priority.

I like Jonathan Matthews' idea. We handle our system the same way. Someone always needs to verify that invoicing is done correctly.

I'd rather see this as a check box option myself.

With my practice, I will have technicians invoice and close the ticket. My Service Manager (or myself) will make sure that the closed tickets have the appropriate invoice and my billing department deals with the invoice.

YES!!! Thank you!!!

This could most easily be added as a checkbox option in Invoice settings:
"Require Payment on Invoices to Resolve Ticket"