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Juliette Dorsett

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My feedback

8 results found

  1. Automatic adding of credit to customer account when refunding or purchasing from a customer for store credit

    24 votes
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    14 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    You can do this manually by adding a payment method called store credit, and refunding there like cash. Then manually increasing the customer credit on their edit page.

    We will be supporting this in refunds in the near future too!

    Juliette Dorsett supported this idea  · 

  2. Automatic Customer Type Discounts - "Membership" Perks

    228 votes
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    under review  ·  Rajesh Agarwal responded

    For IT Pros/MSPs you can now set override prices per customer via a contract. The rest of this might take a bit longer

    Juliette Dorsett supported this idea  · 

  3. User Activity Report

    10 votes
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    Juliette Dorsett supported this idea  · 

  4. Disallow marking Tickets as Resolved if Unpaid Invoice is Linked

    24 votes
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    15 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    I like it – thanks Ryan

    Sounds like based on comments it needs to be (another) setting..

    We’ll think about this further.

    An error occurred while saving the comment
    Juliette Dorsett commented  · 

    I need to know my tech has completed the repairs on the device and he does this by marking completed in the status and then changing the ticket to resolved as truely it is resolved otherwise the ticketing screen is filled with invoiced tickets and this too can be distracting. Unless you are doing 100 repairs a day you should just be able to click on the invoice icon and they will be right there. We should not ask RepairShopr to re-invent the wheel this product is great and works for us. It is all in each shops operational preferences. Don't change it or if you do allow it to be site specific. Thank you

  5. Tawk.to Live Chat Integration

    46 votes
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    under review  ·  Rajesh Agarwal responded

    I talked to tawk.to, it sounds like there isn’t a way to do this right now – but they are building a ticket system now. They told me when the ticket system is out, we should be able to integrate to that. So you would make a ticket in tawk.to, and that could create a ticket in RS – it’s a bit fuzzy until they ship it.

    You can follow that progress here:

    http://tawk.uservoice.com/forums/228427-feedback/suggestions/7027218-support-ticket-system-by-tawk-would-be-awesome

    Juliette Dorsett supported this idea  · 

  6. Leads - tie it in with the Field Jobs so there can be calendar entries made

    1 vote
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    Juliette Dorsett shared this idea  · 

  7. Leads - Business name field but now where to enter the information

    4 votes
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    Juliette Dorsett shared this idea  · 

  8. Leads Module

    1 vote
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    Juliette Dorsett shared this idea  · 

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