Cheryl Pappas

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4 results found

  1. Ticket Technician - do not automatically assign and require assignment

    3 votes
    0 comments  ·  General  ·  Admin →
    How important is this to you?
    Cheryl Pappas shared this idea  · 

  2. Message of the Day

    4 votes
    1 comment  ·  General  ·  Admin →
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    An error occurred while saving the comment
    Cheryl Pappas commented  · 

    good idea! I want to send out a blast message, not have to make individual "reminders"

    Cheryl Pappas supported this idea  · 

  3. Cost Basis

    9 votes
    1 comment  ·  General  ·  Admin →
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    An error occurred while saving the comment
    Cheryl Pappas commented  · 

    Yes this would be very helpful.

    Cheryl Pappas supported this idea  · 

  4. Disallow marking Tickets as Resolved if Unpaid Invoice is Linked

    24 votes
    15 comments  ·  General  ·  Admin →
    How important is this to you?
    under review  ·  Rajesh Agarwal responded

    I like it – thanks Ryan

    Sounds like based on comments it needs to be (another) setting..

    We’ll think about this further.

    Cheryl Pappas supported this idea  · 
    An error occurred while saving the comment
    Cheryl Pappas commented  · 

    It would be great if:

    1. A ticket could never be mark RESOLVED with an OPEN INVOICE

    2. An invoice could never be marked PAID if there are NO LINE ITEM added

    This would make my life so much easier, especially with QuickBooks integration.

    Despite training staff they still make errors.

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