Ticket Technician - do not automatically assign and require assignment
Hi, will you please consider the follow options under Ticket Preferences:
Do not automatically assign technician to user who created ticket (usually our front desk staff)
Require a technician to be assigned (we like this feature and if 1 is checked, we will need 2 to ensure it still happens)
Thank you for considering.
3
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Cheryl Pappas
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