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  1. Disallow marking Tickets as Resolved if Unpaid Invoice is Linked

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    15 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    I like it – thanks Ryan

    Sounds like based on comments it needs to be (another) setting..

    We’ll think about this further.

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    yoav commented  · 

    Yes, this is a very serious issue. How can we be sure that we are billing for tickets if they just disappear when they're resolved? They need to stay in the list of "CURRENT TICKETS" until they are archived. There should also be an icon next to them indicating whether they have already been invoiced or not. The term "Resolved" just speaks to the issue the client had, not to the billing and processing of the ticket.

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