General
3762 results found
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additional fields for customer (mult-site or multi-employee) data retention
Additional customer fields: They are in the progress of working on this currently. YES - see my screenshot below
I definitely think we need to see the client and / or business name when editing additional fields. this needs to be BIG/BOLD/RED for quick visual reference located at the TOP
I also think we need the following:
Contact 1 Name, Phone, Ext, email, Password, and maybe even address if they work in a different location than home office
(such as clients like PhycoTech or JD Restaurants if we need additional locations)
Contact 2 , etc agreed ! needs a 3rd…1 vote -
Add status lights
Simple red/green lights for the 4 primary statuses for each ticket in the ticket list window would be great. That way at a glance I could tell how far along each item is. (Diag, Appr, Inv, Comp)
1 vote -
Create an eBay integration solution to provide an eBay store directly connected to RepairShopr
Being able to link an eBay store through the api and have it integrated with RepairShopr to sell those hard to find parts you have and need to get out there to the right customer!
44 votes -
Auto-update Recurring Invoices by Asset Type counts
Having come from the MAX Service Desk system (part of MAXfocus) one thing I did like very much was the recurring invoice system could auto-update based on asset types and user counts.
It would be nice if the recurring invoices auto-updated based on counts of certain asset types such as "workstations", "servers", "printers", etc.
But we would also like the ability to bill based on number of "users/contacts" as some of our contracts are based on the number of employees instead of number of devices.
I know we are missing out on some billing as we only check our recurring…
10 votes -
Be able to "Collapse" a Status...
We group our tickets by status, For example "awaiting repair" or "estimate sent" or "courier arranged" etc etc. We are finding that when you have 30+ tickets open it can get quite busy visually. It would be great if you could "collapse" a status so the tickets in the status are collapsed and appear under the status as they currently do only once you select the status...does this make sense?
14 votesI love this – if we can do this easily I’ll get it scheduled in the near future.
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allow same email to be on more than one account.
We have multiple customers (commercial, parents, et al) that utilize the same email. Without this ability, we cannot send documentation to our customers. Allow the same email. If you'd like, add a prompt to confirm the same email for checks and balances.
8 votes -
More Group my tickets catagories please.
Can you tell me if I can group my tickets by check in date please?
I feel it is important for my techs to know when a machine arrived in their workshop so they can see which have been their the longest as sometimes some get over looked if we are particularly busy.1 vote -
Allow the use of special characters in the ticket comments.
Specifically, I copy and paste DIG results from a putty shell session into my ticket notes as I deal with webhosting DNS records. The > character is getting cut off and does not allow the rest of my submission to be posted in the notes.
1 vote -
hide unnecessary fields on the customer invoice screen where there is already a signature box in place.
Alleviate Add from Inventory, Add from Barcode/Serial, Add Manual Item, Terms & Conditions, Related Ticket, Email, and Change History.
I was told that this screen was for internal purposes only. But this screen has a signature box on it where customers can sign without the need for printing an invoice (GREEN). Customers do not need to see the internal workings of the tickets and invoices related to the open invoice at the time.1 vote -
Custom device widget create a ticket instead of a lead similar to self service check-in module
Add more flexibility into the custom device widget so that the admin can choose to have a ticket created similar to self service check-in or a lead.
7 votes -
View Cost/Profit while in ticket
Is there a way we can view (admins) cost of total ticket items and profit? while within the ticket. example 3 items sold we can see each cost next to individual item as ($5) total cost is $15 but we sold for $10 each so net a $15 profit.
It would also be nice if we (admins) could modify cost of item once it is on ticket instead of removing it and adding it again.
I go through every ticket and audit them I would like to see individual cost/retail sold on items so I can make sure our reps…4 votes -
Multiple accounts in Xero
I find myself in Xero every morning having to edit the invoices from the previous day. What I need is to enter service items into the service account, and stock items into the stock account. There doesn't appear to be any workaround for this, so I must manually edit each invoice...
If RS could direct different items into different accounts in Xero, it would all work the first time.11 votes -
Appointment calendar for client drop off/pickup
Would be great to be able to have the ticket allow a calendar event for a client pickup or drop off of equipment. I work by appointment only so this would be very helpful.
To be clear, also send a calendar invite to the client so it will add it to common calendars like outlook, google, ect.
0 votes -
Customized triggering for Marketr campaigns
We don't use the invoicing applet and because of that we can't set up Marketr to automatically trigger follow up emails. When I set it to skip the ticket/invoice checks it emails everyone even when i set the follow up time to 21 days. Can we either make the follow up work when the skip ticket/invoice box is checked or allow me to create different triggers.
1 vote -
Add button to collapse all categories in inventory
Add link or button to be able to collapse categories under Admin > Inventory Preferences for the category editor.
1 vote -
Limit IP address, for companies with a Dynamic IP this feature will not consistently work.
I would ask you to to work with dynamic host companies like DYNDNS, so the changing IPs are no longer a problem with this feature
1 vote -
UK Supplier Catalogs
I see that you're looking at adding supplier catalogs like iFixit to RS. Great idea.
I'd be very happy if you could add some UK based distributors like Computer 2000 or Ingram Micro.
Anyone else think they would fine this useful?
6 votes -
Payments not Synced to QB
There needs to be a filter to look at payments not synced to QB. There is one for invoices but not payments. Currently, we have to go throught the payments to find any that have not been synced for one reason or the other.
Also, it would be nice if there was a way to sync or mark as sync any $0 invoices and payments to QB. But that is not as important as finding actual payments not synced.7 votes -
Spiceworks integration
I would love to see you guys integrate with Spiceworks somehow. We use it for monitoring of our contract customers devices, but I would rather use you for my helpdesk/ticket system. We use there asset manager tool and network monitor tool.
It would be nice for a ticket to be created automatically if there is a critical error on an asset or a network device going offline.
8 votesWe will probably not add a spiceworks integration.
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Integrate POs into Amazon Purchasing Systems
We order alot of parts on Amazon. We use an Amazon Business account. I would love to see you guys integrate the Purchase Order system to purchasing on Amazon. They have already integrated with many systems - http://www.amazon.com/b/ref=br_imp?_encoding=UTF8&node=11339375011&pf_rd_m=ATVPDKIKX0DER&pf_rd_s=desktop-billboard-4&pf_rd_r=0N68VEHDDE4WW7XS2WXE&pf_rd_t=36701&pf_rd_p=2073948102&pf_rd_i=b2b-desktop
20 votes
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