Do not pre-fill the note field / timer field on a ticket. It leads to wrong data entries and confuses the user as to why content is in there
the timer note field is prefilled with the last entry a user made. This is confusing. Maybe have a ticket timer option where a user / admin can enable / disable this feature system wide.
2
votes
Markus
shared this idea
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Daniel Koster
commented
I think this could be considered complete, I haven't had this problem in the Beta UI