General
3763 results found
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Add a Project Module
Hello, I've been using RS for a few years now and noticed something that seems to be missing from RS... A Project module!
Right now we have been using the tickets module for keeping track of some other large projects that we do like Websites, Network wiring jobs, Business equipment overhauls, etc etc. Although the ticket module does work for these "projects" it would be nice to have a module dedicated that would allow us to put tickets together under a Project. For example:
when we do a Business equipment overhaul we have to create multiple tickets to track different…23 votes -
instead of saying "Delete All!" in the bulk delete, it should just say "Delete # items" or "Delete".
instead of saying "Delete All!" in the bulk delete, it should just say "Delete # items" or "Delete".
1 vote -
Contact sync with Hubspot CRM using PieSync.com
Would like to see RepairShopr have a more direct contact/company sync with Hubspot CRM. Right now it is only supported through Zapier when a new customer is added to RepairShopr, a Zap can be run, to create a new contact in Hubspot CRM, however it is not a true sync if data changes in either system.
Would like to see RepairShop support PieSync.com, which is a true synchronization tool that would allow us to sync our existing customer data with our prospecting data in Hubspot.
Hubspot provides more features from a CRM perspective when prospecting new clients than RepairShopr. We…
5 votes -
autoprint paid online
autoprint paid emailed invoices or any invoice paid electronically by a customer prints automatically.
2 votes -
Sync Sales Rep to Quickbooks Desktop
Would like to be able to sync the sales rep tied to the Estimate and Invoice.
We track commission in Quickbooks, so currently, the Sales Rep field in QB is blank any invoices that sync from RS. This makes tying Invoices to sales reps a manual process currently.7 votes -
Show Ticket Charges on Customer Portal for Approval.
I have to create Estimates, then tie those to Tickets. I have clients that bring in 50 systems at a time, and its so much easier to just add charges to my tickets and see them right there. Rather than creating an estimate that links, then having an estimate just never go away. Maybe I am doing something wrong, but why cant a customer just go into their portal and see ticket charges and approve them.
1 vote -
go back to how invoices were before, or at least give an itemized invoice.
Recently, had a customer who made a $25 deposit which created an invoice then when project was finished he owed an additional $85. Since we gave him a copy of the invoice for the deposit and we gave him a copy of his finalized invoice it looked like he paid a total of $135 instead of just $110. The final invoice only showed a payment and charge of $110 not a breakdown of the $25 deposit and the $85 additional charge leading the customer to think he was charged more than he should've been and leaving us confused and wasting…
1 vote -
1 vote
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Send estimate details to ticket
Sending estimate direct to invoice doesn't work for us. It's like having a ticket inside a ticket in a way. Converting estimate to ticket is something, but I would really like to be able to send all costings to the ticket the estimate is already connected to.
1 vote -
Auto assign tech to rework tickets
When a rework ticket gets created, it should automatically be assigned to the original tech responsible for the ticket
0 votes -
Different color letters on invoices. The white page with the grey writing is very hard on the eyes
Continue using the white page but change the letters colors to black or blue. They grey is hard on the eyes and makes me strain my eyes.
1 vote -
AASP Ticket Communication
This idea is to have a global system in place to allow all Apple Authorized Service Providers who use RepairShopr the ability to view notes from other locations. This is extremely valuable for multiple reasons.
It provides insight on repair and ticket history. This also allows AASP's to "flag" a specific customer or device that may have been tampered with. It provides clarity on expectations that were set before and helps customer agents align better on future interactions.
This tool would obviously need to be optional but would also need to be strictly AASP's who use Repair Shopr due to…
3 votes -
Allow the creation of a limit of appointments that can be scheduled at a certain time when utilizing a custom widget.
Allow the creation of a limit of appointments that can be scheduled at a certain time when utilizing a custom widget. For example, we allow customers to book their own visit times through a custom widget, but we only have 2 teams that can complete these visits at a time. We sometimes end up with 4+ appointments for the same time slot.
3 votes -
print receipts for POS drawer adjustments
It would be great for a receipt to print when adjustments are made to a register for accounting purposes. Thanks for considering.
2 votes -
It would be nice to have better printing and quickbooks integration for Macs
Since I'm gonna be paying $99/mo I would really like to print locally from my Mac easier and have my Mac quickbooks online or desktop integrate better . It seems like you are mainly geared to windows ?? Im still in the tryout mode so maybe I just haven't found everything yet .
1 vote -
You should make the ticket dashboard a tab since I go there constantly
It would really help to have the ticket dashboard a tab to easily get to it
1 vote -
More options (length of subscription) for subscribing via Recur module
I am assuming the Recur module is developed by RepairShopr, I honestly can't find any info about the developers of this integration specifically. I'm suggesting adding more options (other than just Monthly) for customer's self-service subscription pages for Kabuto Packages.
This is a fantastic feature, that, for us at least, has had essentially no impact on customer's self-servicing a managed service package. Almost all of the dozens of managed service packages we've sold have been for yearly subscriptions. I think psychologically, home users don't want to have to deal with anything tech-related more than once a year. And they prefer…
1 vote -
A method to combine items
First, this is different than bundling (as far as I can tell).
TL;DR We would like to combine the stock of two (previously considered) different items, and have a indication for our accountants/inventory people that those to items were merged.
We found out recently that many iphone 5s repair parts and iphone se repair parts are interchangeable, even though we can order these parts separately and at different prices from our parts vendor. Now that we are sure that we can freely use some of these parts for each other's repairs, we want to combine those inventory items to help…
4 votes -
Add integration with TapMango loyalty rewards
We've started utilizing the TapMango loyalty rewards system and have been very happy with it so far. Rather than building your own loyalty rewards into RepairShopr, could you possibly provide integration with the TapMango system? I'm aware of several other POS systems that they currently integrate with.
3 votes -
Recurring Customer Invoices- automatically adding reason for not charging tax
As I create a recurring customer invoice, I would like to be able to set up a non-tax reason code to appear automatically on the invoice instead of having to select it every time. For example, if a government agency is billed every month and it is tax free, I would like to have the reason code (govt./non-profit) to appear on the invoice without having to go in and manually check the code every time.
1 vote
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