Rajesh Agarwal

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68 results found

  1. Easily Reorder Issue types

    22 votes
    7 comments  ·  General  ·  Admin →
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    Rajesh Agarwal commented  · 

    Hasn't been implemented because it's going to take someone a full day of work, a similar amount of time as adding a medium sized new feature (with more votes).

    It has a reasonable workaround - copy out, edit, paste back in (with commas) and click the x to split into tokens.

  2. Rentals

    178 votes
    23 comments  ·  General  ·  Admin →
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    Rajesh Agarwal commented  · 

    @mike - can't you just take partial payments as they come in?? The Invoice will reflect the new balance owed each time..

  3. time clock ip addresses

    9 votes
    4 comments  ·  General  ·  Admin →
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    Rajesh Agarwal commented  · 

    Someone could also remote into their work computer from their phone using teamviewer and clock in - we just don't get into this type of security because it gives you a false sense of security.

    You should always have policies in place so staff knows they will be in trouble if they commit fraud against your timeclock by clocking in while they are not actually there, etc.

  4. Integrate Amazon as a parts distributor like iFixIt

    135 votes
    under review  ·  16 comments  ·  General  ·  Admin →
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    Rajesh Agarwal commented  · 

    This got a lot of votes fast..

    How would it work? With the iFixit catalog and the wholesale gadget parts catalog we import the entire thing into our DB, or directly into your inventory in RS. We couldn't do that with amazon for sure.

    Would you want to map an amazon product to a RepairShopr product, sort of like vendor SKUs - but put the ASIN there?

    Would you just want an auto-complete-like search on the parts order page??

    Other ideas for how to actually integrate it?

    In my experience, when you want something like a hard drive or a stick of ram - you almost never buy the same one more than once or twice, because the pricing/availability changes so much - you are constantly re-shopping on amazon.

  5. ooma office api

    2 votes
    1 comment  ·  General  ·  Admin →
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    Rajesh Agarwal commented  · 

    Can you link us to an API doc?

  6. Customer Dynamic List

    1 vote
    3 comments  ·  General  ·  Admin →
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    Rajesh Agarwal commented  · 

    @imperialconnections - it's the green box on the left when you are on the customers page

  7. enable appointment reminders (to end customers) and custom emails to be issued by email and sms on a predefined schedule.

    15 votes
    4 comments  ·  General  ·  Admin →
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    Rajesh Agarwal commented  · 

    Ah, I'll edit this suggestion title

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    Rajesh Agarwal commented  · 

    I think this is already in the Notification Center - can you try out the ones that are there and let us know if you were looking for something different?

  8. Customer replies shown on front welcome screen

    2 votes
    1 comment  ·  General  ·  Admin →
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    Rajesh Agarwal commented  · 

    They do show pretty prominently on the ticket dashboard, do you have that setup anywhere in your shop?

  9. CSV export for Purchase Orders (and maybe other things too)

    25 votes
    13 comments  ·  General  ·  Admin →
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    Rajesh Agarwal commented  · 

    @jason - We've had electronic order integration live in beta for WGP for quite a while. (Since October!)

    Just put your site username into the settings field on the WGP App Center page, make sure you have a vendor called "Wholesale Gadget Parts", and make sure you have their skus attached to the product here:

    https://www.evernote.com/l/ADlQ1fpypflOzrcbV1cGiB0LD1-qIjzQbiU

    Then from the PO there will be an active "Electronically Process" button that should put all the items in your cart.

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    Rajesh Agarwal commented  · 

    @Jason - is the csv mainly for wholesalegadgetparts ?

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    Rajesh Agarwal commented  · 

    lol - where was this lobbied for?? Just got like 10 comments in 2 minutes :)

  10. Employee override for Device Module

    7 votes
    under review  ·  2 comments  ·  General  ·  Admin →
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    Rajesh Agarwal commented  · 

    The override field IS the "other" box :)

    It's off if you aren't logged in (for customers)

  11. Label PDF button on Products and Inventory Screen

    3 votes
    8 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    We are kind of moving toward just doing the product labels on the Purchase Order when you receive product, the more powerful labels will only be there so you can have more data on them.

    Are you using purchase orders?

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    Rajesh Agarwal commented  · 

    A draft of the product bulk editor was just released, mostly for the printing ability.

    Now you can check multiple items, hit bulk, and print - whichever label you want. Hope that helps a few of the cases mentioned here.

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    Rajesh Agarwal commented  · 

    Good point - we need a button to mass print the better looking labels.

  12. Link asset to a contract

    29 votes
    14 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    Hey all-

    So if you have a customer with 100 assets, you have to manually link them all? When they create a new one, it’s not linked – and you have to go link it?

    Would it be better to have a contract cover all assets without having to select them??

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    Rajesh Agarwal commented  · 

    @Mathew - Please see my question, this doesn't quite address it..

  13. Purchase order cost view

    2 votes
    4 comments  ·  General  ·  Admin →
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    Rajesh Agarwal commented  · 

    It kind of doesn't make sense you would have someone processing a Purchase Order, and not allowed to know what you are paying for something.

    Why is this happening??

  14. Third Party Accounting Integration or Data Transfer

    0 votes
    2 comments  ·  General  ·  Admin →
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    Rajesh Agarwal commented  · 

    We won't add this in RepairShopr, would you be interested in checking with one of our preferred developers to see what it would cost? I would bet it's just a few hundred dollars..

  15. Worksheet Table

    3 votes
    3 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    Couldn’t you add questions like:

    Question 1 (sensor 1):
    Question 1 (sensor 2):

    etc?

    Changing this for everyone doesn’t sound like an obvious correct thing to do.

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    Rajesh Agarwal commented  · 

    Have you tried making them narrower so more fit "per row" on the printed version?

    We can help with that if you want, it can be done in the CSS (styles) in the ticket template editor.

  16. Customer account on Hold status

    10 votes
    under review  ·  3 comments  ·  General  ·  Admin →
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    Rajesh Agarwal commented  · 

    @james - add a custom field type "popup" to a customer, populate that with some text, and you'll see how it works - check with our customer service for more specific help.

  17. Integrate with GSX, and TechDirect

    261 votes
    66 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    We are seriously considering this, potentially could get looked at closer this summer. Nothing imminent, but we are interested.

    January 28th 2016

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    Rajesh Agarwal commented  · 

    @watchman - Thanks! :)

  18. Change where email replies come in

    4 votes
    4 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    Shouldn’t you just put the invite on your calendar directly, and use the 2way sync for that even to appear on the calendar in RepairShopr?

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    Rajesh Agarwal commented  · 

    After reading your other suggestion, it seems like you should be using a ticket and appointment, and using a saved search or something to filter those out of your view.

    This is what a ticket is for. A home visit is a ticket.

  19. reporting

    3 votes
    7 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    Daniel – Domo has spent many millions of dollars building amazing technology to pull that off. We could have added a report here and there, and would always have people complaining – or – buy domo and integrate.

    Domo was very expensive, we are going to continue losing money on it. We added it for those people that need more powerful reporting because we would never have been able to build something as nice as they have.

    Just like we won’t build accounting, so we integrate QB and Xero.

    In the MSP space there are reporting systems out there that people pay a lot of money to hook into the big PSAs. We were able to accomplish the same type of reporting for a fraction of the price – and we are proud of it.

    The going rate for a reporting system like what we are giving in domo is…

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    Rajesh Agarwal commented  · 

    Also @Daniel - tell me which reports don't have CSV formats that you want, that's probably as easy add. (You might be the first person wanting it, and if you don't ask for it....)

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    Rajesh Agarwal commented  · 

    @curtis - we are doing a lot of meaningful development in Domo. Developers have to build connectors, send data to Domo, and build sql queries to run the charts we have over there. We bought Domo to save us like 5 years of dev time in getting to the point where we can add powerful charts quickly. If you request a new chart Robert can usually get it into Domo immediately. It takes a developer about 10x as much time to add a report into our app because of the other considerations involved.

    There will be more reports in the app, but probably not the same ones we've already added to Domo. They will be things that make sense in the app, like on the tickets dashboard (that came after Domo btw), and the leads sales pipeline stats (that also came after Domo).

  20. Notifications not efficient for big chain clients

    3 votes
    2 comments  ·  General  ·  Admin →
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    Rajesh Agarwal commented  · 

    @mathew

    Are you referring to in-app notifications on all counts here?

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