General
3763 results found
-
Colour coded ticket status
On the main Tickets list it would be nice to have the ability to colour code the status of each ticket. This way it would be easy to see, at a glance, what tickets were New, In Progress, Waiting on Customer etc.
I.E. if all new tickets were Shown in RED easier to quickly see which jobs hadn't been started.
22 votes -
set ticket priority based on email priority
Most of our business customers submit tickets via email; Many of them use the "high" or "low" priority flag to let us prioritize accordingly. It seems that RepairShopr doesn't capture this information. Please parse incoming email headers to include priority level in converted tickets!
7 votes -
merging
when merging duplicate customer, ALL info should be saved and merged together. I just did this and lost info.
5 votes -
Toggl Time Tracking - Needed for Multiple Techs
We need a way to track time better.
Here is the problem.
The repair shopr built in timer does work hardly at all on a mobile phone browser.Toggl works awesome but Repair Shopr only allows one Person.
So all this equals no good way to track time for onsite jobs.
So how are my techs supposed to keep track of Billable time when they are onsite? If they do this manually and say they can put it in later we will miss billable time which cost us money. Techs wont remember the exact time at each job and we…
174 votesPlanned means we want to do it, not that it’s scheduled for a dev to work on yet.
Keep voting..
We just scheduled a few tasks that had 70+ votes, we can’t do this before those.
-
#Hashtag tech notifications in notes
There's a lot of instances where I'd reference another tech in the company for something or do the "he said/she said" notes where it'd be nice to have a #techname. Ideally, it would alert them just like we get notifications when tickets get assigned to us.
5 votes -
RMA Issue
In our shop, technicians are not really aware of certain details of the company, such as vendor for certain parts, etc. It would be handy to have a simplified version of the RMA section, so that the technician could notice a broken or not working part, and just create an RMA for that part without having it linked to a specific customer or vendor. Also, it would be handy if when an RMA was raised for a part, it was removed from the inventory, and in another RMA flagged section (sometimes I have three faulty parts, all the same type…
2 votes -
Create a ticket by scanning the Asset barcode
Can we please have the facility of creating a ticket (Click on New Ticket) and have the ability to scan the Asset barcode to automatically attached that asset to the ticket without having to go through the process of adding an asset manually. This would also then automatically add the customers details that the asset is currently linked to. In our experience its very rare for the asset to change owners. If the asset has changed owner then being able to easily update the asset with the new owners details.
This would speed up the check-in process dramatically as people…
6 votes -
add a parent/child ticket system for business accounts with bulk repairs
We deal with corporate accounts where there will be anywhere from 10 or more laptops or other devices dropped off at once. Rather than creating a ticket for each one under that business account, it would be easier to add multiple units per ticket, so that there is one contained place the customer can see all their repairs.
20 votes -
Create an area in the Time Clock Admin to put in future Paid Day off requests.
When an employee gives notice of a requested paid time off for a date in the future, have a place in the time clock admin that will keep track of this so when that week comes, that day is already put in the totals for the pay period.
4 votes -
Add attachments to responses on Ticket Updates
It would be nice for clients to be able to add attachments to their responses when replying to a ticket update email.
3 votes -
Margin's for markup
Hey guys,
Just thinking how nice it would be to see how much profit margin that I'm going to make on a estimate. (The difference between the Retail price and the cost of my part. Example:When I enter a part into an estimate have it show our cost and the retail cost and then a summary at the bottom of the table that talleys the total.
SIDE NOTE: When creating a part it would be great to have a few things happen:
1. Field for URL storage (That way 3 months after I create an estimate and my client…8 votes -
Enable signatures on Windows tablets without requiring the individual signature pads
We already have the Topaz signature pad for our office POS, but I haven't been able to find a way that we can make it so the desktop version of the software doesn't ask for the plugin to the pad on other PC's.
11 votes -
Custom Field Reports
I would like a way to track manufacturing defects and print reports based on customer inquiries. I would like a custom field where I can enter fault codes and print reports.
8 votes -
...integrate with Boxoh's API for showing/monitoring packages
Boxoh is a great way to track packages easily and effectively. Plus, they have a public API you can use (provided you have a key). Perhaps that's something you guys could integrate? Maybe automatically marking a part as arrived when Boxoh says the package is in?
3 votes -
Completed Bundled Item = New Asset
How about the function to, build a bundle which consists of multiple computer parts to build one whole computer. All the parts would be tracked from a purchase order, to the store, into the computer, and to the customer.
If when you complete this bundled item, it will add itself into inventory (this way we can transfer computers from to store)
However you assign this inventory item as an "asset" instore, that way when you sell this computer to a customer, it automatically assigns as an asset.
This would offer complete tracking and we really need it when building computers.…
12 votes -
Ticket Counter (new tickets, ongoing tickets, etc) available for integration onto a Website, and a display tv in the Store
It would be really helpful if there was an option to have a ticket counter (new tickets, ongoing tickets, etc) available for integration onto a website (to show how busy we are), and a display tv in the store. We sell 'emergency beat the queue' service to customer that need repairs done quickly, and being able to show the customers '45 new tickets' on a live counter would help this greatly.
0 votes -
Time clock
The time clock print function needs to be cleaner. When you select the print view, search fields show up on the print document.
9 votes -
tech ticket comments via email
option to allow staff to email ticket comments in via email
allows techs to report notes back to base.
I would think it would need emails to be sent from a RepairShopr user email(s) and have a ticket number in the subject.Also, if possible, allow more text capturing (like the subject from:) like:
type:<update type>
private:<yes|no>
email:<no|yes|default>
all the rest of the body would be captured as "body"email has large advantages:
syncing protocol - sends when internet comes online (offline mode!)
no login required - secured by only accepting RepairShopr user emails.
works better on mobiles, as email
…23 votes -
Update Subject in New Ticket Comment
When doing a new ticket comment it would be great to be able to add to the subject. I like to add notes after talking to the customer about who the repairs or going. Ideas of some things I would like to add are (new note, repair update note, etc.) or maybe add 2 or 3 items that we could customize to are needs.
31 votes -
Create a New Ticket by Scanning Customer Barcode
Need the functionality of clicking on Create New Ticket and Scan the customer barcode(which stores the phone no) instead of customer name. Right now you can only do it with customer name.
6 votes
- Don't see your idea?