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3762 results found

  1. Edit print triggers / when something print

    Right now you can turn on or off printer or specify what printers are used to print invoices, receipts etc.

    I would like to be able to edit the actual trigger themselves.

    Triger1 cash payment via invoice:Print receipt. print invoice
    Trigger2 Cash payment via POS: Print Receipt
    Trigger3 Credit Card Payment Invoice or POS: Don't print.

    8 votes
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    2 comments  ·  Admin →
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  2. Track Internal Projects

    It would be nice to have a spot to track internal projects without it clogging up the ticket dashboard. Basically a spot for projects that you'd like to accomplish in spare time.

    7 votes
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  3. Add charges overview to Ticket print out.

    We like to provide paper work with a job when it's collected, but currently we are having to print off multiple sheets of paper to ensure has details of the jobs notes and invoice details.

    Would it be possible to add the charges applied to a ticket to the print out template so everything could be included in one print?

    Many thanks.

    12 votes
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    under review  ·  4 comments  ·  Admin →
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  4. usb drawer pop-open

    recently I posted a comment on an existing planned feature; the printer drawer-open integration. I don't know if comments really are the best way to inject ideas on an already existing subject, so I decided to make a separate post.

    Not sure if devs are aware of this handy gadget, but a better solution would be to integrate with usb drawer open devices.

    The device is simple, cost-effect and equipment agnostic, so it works with all cash drawers.

    These devices can be purchased for $20-$35 wholesale and retail for $50-$75, so its cheap to say the least and provides the…

    10 votes
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    under review  ·  Rajesh Agarwal responded

    Hey – we have an idea of a solution, but can you give us some more details/links/etc?

    A usb drawer opener would be fine if it had a javascript API so we could control it from a web browser.

  5. Available stock shown when adding items to invoice

    When selecting an item from the inventory whilst creating an invoice it would be great to see how may items of something we have in stock.
    It only needs to show Qty after the item list which appears.

    It would serve as an additional fail safe when adding items to invoices as you could make sure instantly that the item is in stock and would highlight any stock issues / description issues / qty issues

    6 votes
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  6. Quoting system

    It would be great if there was a system in RS that allowed us to upload a PDF we create ourselves of a quote for whatever (new PC, server, Network solution etc etc) then give the customer a link to their portal where they can view this quote.
    Then when the customer wants to accept the quote have a screen where our terms and conditions can be listed and have the name / signature box showing, just like on invoices, tickets etc.
    Being able to upload our own PDFs means we can create the quotes to look like however we…

    2 votes
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  7. customer purchase

    Hello, I like the idea of the Customer Purchase feature. However, I would like to know if the fields are customizable where I can add or remove specific fields. RIght now it's really basic. I want to get more in detail with being able to select the carrier, storage/memory, model, etc. Something similar to the customer kiosk where they go through each detail. Also, after adding the item, we want to be able to track any parts that are needed to refurb the item and account for those to get the total cost.

    18 votes
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    under review  ·  0 comments  ·  Admin →
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  8. Status should auto to Scheduled after setting an appointment

    It would be beneficial to have ticket status to automatically update to "Scheduled" after setting an appointment that is connected to a ticket.

    6 votes
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  9. Blank default Tech and only Tech can be assigned to Tickets

    I would like that the default value of the field Tech
    when creating a new Ticket is a blank value, and that only technicians can be assigned to a ticket.
    I have 2 Security Groups. Techicians and Vendedores (sales staff that only check-in tickets and creates customers).
    The problem right now is that the Tickets are assigned to a sales person.
    The solution is that by default, there are not Tech assigned
    when creating a ticket and then, when a Tech pick a ticket and assign it to them self.
    Also, Sales people can not be assigned to a Ticket,…

    3 votes
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    under review  ·  2 comments  ·  Admin →
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  10. Device Selector

    Let's face it we all work on the same devices why not make a central database with images and model specs on these devices so it they can be added to inventory or created into assets. There is not sense in typing in the same info again and again.

    I imagine it would be used this way. A new device comes into the market one person adds that device and shares it with the community by selecting a checkbox to share the device. We populate the info as a community or the first person can populate the info.

    For example.…

    12 votes
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    planned  ·  4 comments  ·  Admin →
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  11. Allow the option to search by Physical Location (i.e. Bin #) in the inventory page

    It would help if we could look up a bin # and find out all of the inventory that should be in that bin. Then if we type in P1 for example, it would show us everything that should be in P1. This would help a lot with my inventory system. Or the best thing may be to add an advanced search to inventory, and then we can search just that field.

    11 votes
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    under review  ·  5 comments  ·  Admin →
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  12. Estimate Approval Process

    Hello. This is a request for additional features. I love the approval process for estimates, however there is one additional item I would like to see implemented. An internal approval estimate feature. This would prompt the admin (in this case - the owner) to review the estimate prior to calling the customer for approval. This helps with QA to make sure we bill adequately and correctly. Thanks for your consideration.

    6 votes
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  13. Allow seperate terms and conditions for mobile devices

    We have completely separate Terms and Conditions for mobile device repair than we do for computer repair. With the current setup now, we have to lump all verbiage into one monster Intake Form. We have to explain on every check-in to read Section A or Section B.

    6 votes
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  14. Colour coded ticket status

    On the main Tickets list it would be nice to have the ability to colour code the status of each ticket. This way it would be easy to see, at a glance, what tickets were New, In Progress, Waiting on Customer etc.

    I.E. if all new tickets were Shown in RED easier to quickly see which jobs hadn't been started.

    22 votes
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  15. set ticket priority based on email priority

    Most of our business customers submit tickets via email; Many of them use the "high" or "low" priority flag to let us prioritize accordingly. It seems that RepairShopr doesn't capture this information. Please parse incoming email headers to include priority level in converted tickets!

    7 votes
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  16. merging

    when merging duplicate customer, ALL info should be saved and merged together. I just did this and lost info.

    5 votes
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  17. Toggl Time Tracking - Needed for Multiple Techs

    We need a way to track time better.

    Here is the problem.
    The repair shopr built in timer does work hardly at all on a mobile phone browser.

    Toggl works awesome but Repair Shopr only allows one Person.

    So all this equals no good way to track time for onsite jobs.

    So how are my techs supposed to keep track of Billable time when they are onsite? If they do this manually and say they can put it in later we will miss billable time which cost us money. Techs wont remember the exact time at each job and we…

    174 votes
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    17 comments  ·  Admin →
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    planned  ·  Rajesh Agarwal responded

    Planned means we want to do it, not that it’s scheduled for a dev to work on yet.

    Keep voting..

    We just scheduled a few tasks that had 70+ votes, we can’t do this before those.

  18. #Hashtag tech notifications in notes

    There's a lot of instances where I'd reference another tech in the company for something or do the "he said/she said" notes where it'd be nice to have a #techname. Ideally, it would alert them just like we get notifications when tickets get assigned to us.

    5 votes
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    under review  ·  1 comment  ·  Admin →
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  19. RMA Issue

    In our shop, technicians are not really aware of certain details of the company, such as vendor for certain parts, etc. It would be handy to have a simplified version of the RMA section, so that the technician could notice a broken or not working part, and just create an RMA for that part without having it linked to a specific customer or vendor. Also, it would be handy if when an RMA was raised for a part, it was removed from the inventory, and in another RMA flagged section (sometimes I have three faulty parts, all the same type…

    2 votes
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  20. Create a ticket by scanning the Asset barcode

    Can we please have the facility of creating a ticket (Click on New Ticket) and have the ability to scan the Asset barcode to automatically attached that asset to the ticket without having to go through the process of adding an asset manually. This would also then automatically add the customers details that the asset is currently linked to. In our experience its very rare for the asset to change owners. If the asset has changed owner then being able to easily update the asset with the new owners details.

    This would speed up the check-in process dramatically as people…

    6 votes
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