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3762 results found

  1. Blank default Tech and only Tech can be assigned to Tickets

    I would like that the default value of the field Tech
    when creating a new Ticket is a blank value, and that only technicians can be assigned to a ticket.
    I have 2 Security Groups. Techicians and Vendedores (sales staff that only check-in tickets and creates customers).
    The problem right now is that the Tickets are assigned to a sales person.
    The solution is that by default, there are not Tech assigned
    when creating a ticket and then, when a Tech pick a ticket and assign it to them self.
    Also, Sales people can not be assigned to a Ticket,…

    3 votes
    under review  ·  2 comments  ·  Admin →
    How important is this to you?

  2. Device Selector

    Let's face it we all work on the same devices why not make a central database with images and model specs on these devices so it they can be added to inventory or created into assets. There is not sense in typing in the same info again and again.

    I imagine it would be used this way. A new device comes into the market one person adds that device and shares it with the community by selecting a checkbox to share the device. We populate the info as a community or the first person can populate the info.

    For example.…

    12 votes
    planned  ·  4 comments  ·  Admin →
    How important is this to you?

  3. Allow the option to search by Physical Location (i.e. Bin #) in the inventory page

    It would help if we could look up a bin # and find out all of the inventory that should be in that bin. Then if we type in P1 for example, it would show us everything that should be in P1. This would help a lot with my inventory system. Or the best thing may be to add an advanced search to inventory, and then we can search just that field.

    11 votes
    under review  ·  5 comments  ·  Admin →
    How important is this to you?

  4. Estimate Approval Process

    Hello. This is a request for additional features. I love the approval process for estimates, however there is one additional item I would like to see implemented. An internal approval estimate feature. This would prompt the admin (in this case - the owner) to review the estimate prior to calling the customer for approval. This helps with QA to make sure we bill adequately and correctly. Thanks for your consideration.

    6 votes
    1 comment  ·  Admin →
    How important is this to you?

  5. Allow seperate terms and conditions for mobile devices

    We have completely separate Terms and Conditions for mobile device repair than we do for computer repair. With the current setup now, we have to lump all verbiage into one monster Intake Form. We have to explain on every check-in to read Section A or Section B.

    6 votes
    0 comments  ·  Admin →
    How important is this to you?

  6. Colour coded ticket status

    On the main Tickets list it would be nice to have the ability to colour code the status of each ticket. This way it would be easy to see, at a glance, what tickets were New, In Progress, Waiting on Customer etc.

    I.E. if all new tickets were Shown in RED easier to quickly see which jobs hadn't been started.

    22 votes
    under review  ·  4 comments  ·  Admin →
    How important is this to you?

  7. set ticket priority based on email priority

    Most of our business customers submit tickets via email; Many of them use the "high" or "low" priority flag to let us prioritize accordingly. It seems that RepairShopr doesn't capture this information. Please parse incoming email headers to include priority level in converted tickets!

    7 votes
    under review  ·  2 comments  ·  Admin →
    How important is this to you?

  8. merging

    when merging duplicate customer, ALL info should be saved and merged together. I just did this and lost info.

    5 votes
    0 comments  ·  Admin →
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  9. Toggl Time Tracking - Needed for Multiple Techs

    We need a way to track time better.

    Here is the problem.
    The repair shopr built in timer does work hardly at all on a mobile phone browser.

    Toggl works awesome but Repair Shopr only allows one Person.

    So all this equals no good way to track time for onsite jobs.

    So how are my techs supposed to keep track of Billable time when they are onsite? If they do this manually and say they can put it in later we will miss billable time which cost us money. Techs wont remember the exact time at each job and we…

    174 votes
    17 comments  ·  Admin →
    How important is this to you?
    planned  ·  Rajesh Agarwal responded

    Planned means we want to do it, not that it’s scheduled for a dev to work on yet.

    Keep voting..

    We just scheduled a few tasks that had 70+ votes, we can’t do this before those.

  10. #Hashtag tech notifications in notes

    There's a lot of instances where I'd reference another tech in the company for something or do the "he said/she said" notes where it'd be nice to have a #techname. Ideally, it would alert them just like we get notifications when tickets get assigned to us.

    5 votes
    under review  ·  1 comment  ·  Admin →
    How important is this to you?

  11. RMA Issue

    In our shop, technicians are not really aware of certain details of the company, such as vendor for certain parts, etc. It would be handy to have a simplified version of the RMA section, so that the technician could notice a broken or not working part, and just create an RMA for that part without having it linked to a specific customer or vendor. Also, it would be handy if when an RMA was raised for a part, it was removed from the inventory, and in another RMA flagged section (sometimes I have three faulty parts, all the same type…

    2 votes
    1 comment  ·  Admin →
    How important is this to you?

  12. Create a ticket by scanning the Asset barcode

    Can we please have the facility of creating a ticket (Click on New Ticket) and have the ability to scan the Asset barcode to automatically attached that asset to the ticket without having to go through the process of adding an asset manually. This would also then automatically add the customers details that the asset is currently linked to. In our experience its very rare for the asset to change owners. If the asset has changed owner then being able to easily update the asset with the new owners details.

    This would speed up the check-in process dramatically as people…

    6 votes
    1 comment  ·  Admin →
    How important is this to you?

  13. add a parent/child ticket system for business accounts with bulk repairs

    We deal with corporate accounts where there will be anywhere from 10 or more laptops or other devices dropped off at once. Rather than creating a ticket for each one under that business account, it would be easier to add multiple units per ticket, so that there is one contained place the customer can see all their repairs.

    20 votes
    under review  ·  4 comments  ·  Admin →
    How important is this to you?

  14. Create an area in the Time Clock Admin to put in future Paid Day off requests.

    When an employee gives notice of a requested paid time off for a date in the future, have a place in the time clock admin that will keep track of this so when that week comes, that day is already put in the totals for the pay period.

    4 votes
    under review  ·  1 comment  ·  Admin →
    How important is this to you?

  15. Add attachments to responses on Ticket Updates

    It would be nice for clients to be able to add attachments to their responses when replying to a ticket update email.

    3 votes
    0 comments  ·  Admin →
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  16. Margin's for markup

    Hey guys,
    Just thinking how nice it would be to see how much profit margin that I'm going to make on a estimate. (The difference between the Retail price and the cost of my part. Example:

    When I enter a part into an estimate have it show our cost and the retail cost and then a summary at the bottom of the table that talleys the total.

    SIDE NOTE: When creating a part it would be great to have a few things happen:
    1. Field for URL storage (That way 3 months after I create an estimate and my client…

    8 votes
    planned  ·  5 comments  ·  Admin →
    How important is this to you?

  17. Enable signatures on Windows tablets without requiring the individual signature pads

    We already have the Topaz signature pad for our office POS, but I haven't been able to find a way that we can make it so the desktop version of the software doesn't ask for the plugin to the pad on other PC's.

    11 votes
    under review  ·  1 comment  ·  Admin →
    How important is this to you?

  18. Custom Field Reports

    I would like a way to track manufacturing defects and print reports based on customer inquiries. I would like a custom field where I can enter fault codes and print reports.

    8 votes
    under review  ·  0 comments  ·  Admin →
    How important is this to you?

  19. ...integrate with Boxoh's API for showing/monitoring packages

    Boxoh is a great way to track packages easily and effectively. Plus, they have a public API you can use (provided you have a key). Perhaps that's something you guys could integrate? Maybe automatically marking a part as arrived when Boxoh says the package is in?

    3 votes
    under review  ·  1 comment  ·  Admin →
    How important is this to you?

  20. Completed Bundled Item = New Asset

    How about the function to, build a bundle which consists of multiple computer parts to build one whole computer. All the parts would be tracked from a purchase order, to the store, into the computer, and to the customer.

    If when you complete this bundled item, it will add itself into inventory (this way we can transfer computers from to store)

    However you assign this inventory item as an "asset" instore, that way when you sell this computer to a customer, it automatically assigns as an asset.

    This would offer complete tracking and we really need it when building computers.…

    12 votes
    planned  ·  6 comments  ·  Admin →
    How important is this to you?
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