RMA Issue
In our shop, technicians are not really aware of certain details of the company, such as vendor for certain parts, etc. It would be handy to have a simplified version of the RMA section, so that the technician could notice a broken or not working part, and just create an RMA for that part without having it linked to a specific customer or vendor. Also, it would be handy if when an RMA was raised for a part, it was removed from the inventory, and in another RMA flagged section (sometimes I have three faulty parts, all the same type and the inventory says three still here even though there are none). Then the techs can store them physically in another place, ready for return. Admin would get notified, and be able to print them as a file (export as CSV).
dave.greene
shared this idea
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Debbie Batista
commented
Sounds like a great idea. I also wanted to add an option for part being replaced (returned) rather than just a credit.