Blank default Tech and only Tech can be assigned to Tickets
I would like that the default value of the field Tech
when creating a new Ticket is a blank value, and that only technicians can be assigned to a ticket.
I have 2 Security Groups. Techicians and Vendedores (sales staff that only check-in tickets and creates customers).
The problem right now is that the Tickets are assigned to a sales person.
The solution is that by default, there are not Tech assigned
when creating a ticket and then, when a Tech pick a ticket and assign it to them self.
Also, Sales people can not be assigned to a Ticket, only Techicians.
Thank you!
Miguel
shared this idea
-
Ryan V
commented
Similar issue.
We need to have lead generated tickets assigned to a technician.
Currently helpdesk tickets are unassigned and need to be manual checked for and assigned.
Maybe this would tie in with a default tech settings. -
Anonymous
commented
Second this. Would like an option to assign to a default technician (blank preferably)