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Ryan V

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3 results found

  1. Bulk delete attachments on ticket

    16 votes
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    6 comments  ·  General  ·  Admin →
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    Ryan V supported this idea  · 

  2. RMM - Ticket Automations - Create ticket automatically from RMM alerts using Ticket automations

    44 votes
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    5 comments  ·  General  ·  Admin →
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    Ryan V commented  · 

    With the new ticket automation feature, this would be great.
    We could automate contact with customer about fixing issues defined by RMM checks.

    Ryan V supported this idea  · 

  3. Blank default Tech and only Tech can be assigned to Tickets

    3 votes
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    under review  ·  2 comments  ·  General  ·  Admin →
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    Ryan V commented  · 

    Similar issue.
    We need to have lead generated tickets assigned to a technician.
    Currently helpdesk tickets are unassigned and need to be manual checked for and assigned.
    Maybe this would tie in with a default tech settings.

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