add a parent/child ticket system for business accounts with bulk repairs
We deal with corporate accounts where there will be anywhere from 10 or more laptops or other devices dropped off at once. Rather than creating a ticket for each one under that business account, it would be easier to add multiple units per ticket, so that there is one contained place the customer can see all their repairs.
Eric
shared this idea
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Jerry F. Nerviano commented
Considering how few votes this has gotten since it was posted, I'm guessing this is (at best) back-burnered. Even so...
This would be great! I've wanted to implement an Incident/Problem ticket hierarchy, but that's not currently possible in RS. "Incidents" are individual requests or issues. "Problems" are ongoing and are often the root cause of multiple or recurring Incidents. Being able to link Incident tickets to Problem tickets would be very useful. It would also allow a Project/Task hierarchy, as projects tend to have multiple larger tasks that really need their own tickets, yet would also need to be viewable under a single project. It would be a good solution without having to build out an actual Project Management feature.
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Tim Meredith
commented
I don't know about the above scenario, but if we could make "child" tickets then we could create projects that require multiple tasks.
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Eric
commented
If the items were added as assets or such, I imagine it would be easy to create a line item estimate for each unit.
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Marco Segovia
commented
Under this scenario, if the client needed/wanted a separate estimate / invoice per unit, how do you think this can be handled?