General
3763 results found
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Tax Included
Sometimes I negotiate a flat price with my customers and it would be nice if I could enter the total amount we agreed on then clicked on a box like the Tax Free? option in the pos. RepairShopr would then automatically calculate the tax from the total amount I entered.
Thanks for reading.
6 votes -
Print multiple ticket labels based on ticket content
We love RepairShopr for our computer and cell phone repair shop. There is a checkbox on our tickets called "Power Cord," which is selected when customers have included the charger for their computers. When checked, we would like to print 2 ticket labels – one for the computer, one for the charger – so that we don't have to manually print an extra one. Would anyone else like to see this feature integrated? Thanks in advance.
14 votes -
Auto add assests
When selling serialized hardware (or even all hardware/software) to a customer, it should be assigned to that customer as an asset.
7 votes -
Having the option for ticket comment emails to come from 'company name', not 'employee name'
At the moment, when any employee sends a ticket comment email from the system, the customer receives an email from that employee, not from the company.
We use certain email addresses for certain communication types with customers; enquiries@, admin@, invoices@, etc, and would like to be able to set a generic email address for the comments to come from (I just found out it's not possible at the moment).
This would prevent the issue we're having at the moment, where customers call the shop looking the speak to the tech that was working on the device, rather than letting the…
4 votes -
Decimals in inventory item discount percentage
The inventory item discount percentage currently only works for whole percentage, i.e 2% . We would like to see decimal percentages i.e. 2.2%
12 votes -
Option to generate/print Despatch Notes
We have invoices for inventory that we would be sending to some of our customers and they wouldn't want the invoice sent with the order / seen by their employees etc. It would be nice to be able to print a Despatch Note (basically the invoice without the amounts on it).
8 votes -
Notification when ticket is auto created from lead
Really need a notification when a ticket is auto created from a lead.
1 vote -
Easily Reorder Issue types
It would be nice if we could easily reorder or even group custom ticket issue types, and other customizable drop down lists
22 votes -
Add support for multiple receipt printer sizes
I would really like to see support for 80mm or 58mm receipt paper sizes.
15 votes -
Infusionsoft API connection for Email Marketing
Organize your contacts, turn leads into customers and transform customers into raving fans.
17 votes -
Integration With Call Rail For Phone Calls
Since the PBX integration is really only compatible with a very small number of PBX systems (ours won't work with it - Ringcentral) so we would like to see something like callrail.com supported. With Call rail you can setup tracking numbers, when a call comes in it can not only be tracked with call rail but also logged to the user's account, further I believe the user's name/CID info can be passed to call rail for insertion into their system - check out http://apidocs.callrail.com/
6 votes -
Canned responses to Leads and Customer windows
It would be nice to send canned responses straight from a Lead when you open it to process. Or make a customer and send a canned response from the Customer window.
This way we would not have to create a ticket to send canned responses or we wouldnt have to use estimates, because we are using canned responses to send estimets to customers.20 votes -
Show custom fields information in the customer portal
My customers are getting confused as the item information that I enter in my system under the 'custom fields' does not appear in the customer portal.
I see there is an area on the customer portal ticket look up that is labelled 'Additional Information'
Could this information be shown here ?
I have retail shop clients who may have 10 or 20 of their customers items with me at any one time.15 votes -
Multiple Service Boards/Lead Boards
Ability to have multiple ticket service boards. For example in-store tickets, monthly client support, managed anti-virus or managed backup support. That way we can have seperate emails (alerts@domain.com or backup@domain.com) and they would go to those boards so techs know of specific issues.
For leads the ability to have a leads board for potential clients like from website forms, etc. so that sales staff would work that board and then a "tech board" where current clients could email to for support and tech staff would know to work those leads not being confused with sales leads.
3 votes -
Allow for fraction of cents in cost
I stock some small connectors that I may purchase in lots of 100 but sell per unit (like RJ45 connectors for networking jobs). The may cost me $0.055 /each to buy, but when making POs to reorder, it throws my amount off since it rounds to 6 cents.
15 votes -
Mileage Tracking through Field Jobs
Don't know if it would even be possible but it would be a great feature to be able to track the mileage from your central office location to each field job per technician. We have several onsite technicians that we reimburse for mileage and it would be very efficient to just be able to pull up a report on their mileage each week etc.
121 votesWhat if any appointment that had a location specified we could calculate the road-miles from your office to there, and put that in a report?
A little simpler than doing real vehicle/person tracking, still gets you pretty good data – and would be more realistic for us to quickly build.
Let me know in the comments..
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Appointment Booking via App
Just setting up the online appointment booking. I feel it needs to include a service request details box, so we have an idea what the client is booking the appointment for. This will give us an idea how long the appointment will need to take.
5 votes -
Void Invoice
Quickbooks gets sync'd with the invoice, if an invoice for any reason needs to be deleted then we are left with a record in QB but not CRM. We think that having a void function would allow us to still find that invoice.
84 votes -
24 hour clock support
Would be very nice with 24 hour clock support. Europe do not use PM and AM. Hard for both customers and staff to book field visits in repairshopr now.
32 votes -
Invoice Snail Mail Status
It would be nice if it showed whether or not an invoice has been mailed. It would be nice if this displayed as a notification at the top of an invoice "Last mailed on XX-XX-XXXX at XX:XX:XX"
I would also like to see this on the invoices page similar to where it shows the "emailed" icon.
It should also show up in the invoice log stating when it was mailed.
24 votes
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