General
3762 results found
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Title Tabs for ALL pages including Vendors, Employees, etc.
I am regularly accessing all kinds of internal content pages in RS, especially stuff like our Vendor data (we keep everything in RS), employee information, inventory costs/prices/sources, and more. The recent update where all tabs contain the information like Customer Name, Ticket Number, and Invoice Number is SUPER helpful. Can you please upgrade other pages like Vendors and Employees to contain the Vendor Name and Employee Name rather than just saying "Vendors - MyCompanyName" and "Administration - MyCompanyName"?
Thanks!
0 votes -
Invoice Read Receipts
Have emailed invoices show when a client has opened the message so we know that it is being received and not sent to junk. Similar to how Freshbooks allows you to see exactly when an invoice has been viewed even if it's more than once.
20 votes -
Reminders for more than one person
We would benefit from reminders that can be assigned to more than one person, either everyone or a subset of employees.
We have two people who primarily call customers with updates and so on, and we're currently relying on Skype to communicate that sort of thing.
Having more robust reminders would be great, and there'd be one more application we can ditch in favour of RS.
Thanks.
3 votes -
Loyalty Rewards Program
We would like to see the addition of a loyalty rewards program based on points earned per dollar spent, or a program with variable rewards based on rules. This would be great to tie into Marketr, so that once a customer hits a certain point threshold, they receive a reward that can be printed out and mailed using the snail mail feature as well. So, say a customer spends a total of $500 in the store over the course of the year: if we had an automated loyalty program set up, a reminder could pop up to have us print…
146 votes -
Multiple Calendar in Field Jobs
I think that adding the option to use multiple Google calendars would be very useful, especially for us using the One Man Army package.
For instance, I have my personal Google calendar and my business Google calendar and they are synced with each other with full access. However, when adding the Google calendar in RepairShopr, it asks me to choose one of the two calendars. If I were able to choose both, then my embedded calendar could also show when I am unavailable due to personal appointments. With just the business calendar showing, people can choose times that I may…
10 votes -
Check-ins automatically approved when signed.
We use the check-in feature for mobile devices and most of the time the device is pre-diagnosed and approved by the customer when checking in so it would be good if you could either add the pre-diagnosed and approved check boxes to the check-ins form or when the customer signs the intake form the work will be approved?
5 votes -
First Data Integration
First Data Integration. My First Data account is under my PNC Bank account, but it would be awesome to be able to integrate with First Data for Credit card processing.
8 votes -
Add ZOHO Assist
We use ZOHO Assist for our Remote Support tool and would love to see it integrated into repair shop in same manner as Teamviewer generated links.
7 votes -
Add Integration with Password Management (lastpass?)
It would be nice to have a safer way to store, organize, and possibly share passwords that we manage for our customers. I did notice a ruby gem for last pass.
34 votes -
Vendor details on Product sales reports
Would be really good on the product sales report to be able to see the vendor, Im trying to keep track of what we pay suppliers as we only pay once its sold on certain products. Currently Im searching line by line and its very tedious!
10 votesThanks for the suggestion here. It’s possible to have multiple vendors on a product. How were you thinking this might be represented on the report?
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Follow Up Flags
Is there anyway that a status could be added for "Follow Up Needed on Due Date"? Ideally a due date would be set for a future reference within the ticket and upon the set due date the ticket would be flagged on the dashboard for Follow Up (the ticket would turn a different color, similar to a customer reply).
2 votes -
Add the ability to change the Device Widget sections headings to be suitable for computer repairs.
The Device Widget is great, but things like colour, network aren't really applicable to PC in takes. Same for console repairs. We have the icons ready to go, but not the right section headings. This has been mentioned before but was marked as complete:
Can this be re-addressed?
42 votesThis is something we plan to update. In the meantime, if you leave those sections blank in the device widget setup, it will skip those steps (though not hide them from the progress bar currently).
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Make SMS able to not send messages during time windows
Make it so you can define your work hours or define hours when SMS will not send messages and either automatically sends when next window begins.
(I.E. make SMS only able to send from 8am-8pm and after 8pm it sends at 8am next morning)
I know we have times where we work late to get caught up or I audit system from home and always have to make sure to disable SMS so customer does not get text messages at 11pm-1am.
23 votes -
Tax Included
Sometimes I negotiate a flat price with my customers and it would be nice if I could enter the total amount we agreed on then clicked on a box like the Tax Free? option in the pos. RepairShopr would then automatically calculate the tax from the total amount I entered.
Thanks for reading.
6 votes -
Print multiple ticket labels based on ticket content
We love RepairShopr for our computer and cell phone repair shop. There is a checkbox on our tickets called "Power Cord," which is selected when customers have included the charger for their computers. When checked, we would like to print 2 ticket labels – one for the computer, one for the charger – so that we don't have to manually print an extra one. Would anyone else like to see this feature integrated? Thanks in advance.
14 votes -
Auto add assests
When selling serialized hardware (or even all hardware/software) to a customer, it should be assigned to that customer as an asset.
7 votes -
Having the option for ticket comment emails to come from 'company name', not 'employee name'
At the moment, when any employee sends a ticket comment email from the system, the customer receives an email from that employee, not from the company.
We use certain email addresses for certain communication types with customers; enquiries@, admin@, invoices@, etc, and would like to be able to set a generic email address for the comments to come from (I just found out it's not possible at the moment).
This would prevent the issue we're having at the moment, where customers call the shop looking the speak to the tech that was working on the device, rather than letting the…
4 votes -
Decimals in inventory item discount percentage
The inventory item discount percentage currently only works for whole percentage, i.e 2% . We would like to see decimal percentages i.e. 2.2%
12 votes -
Option to generate/print Despatch Notes
We have invoices for inventory that we would be sending to some of our customers and they wouldn't want the invoice sent with the order / seen by their employees etc. It would be nice to be able to print a Despatch Note (basically the invoice without the amounts on it).
8 votes -
Notification when ticket is auto created from lead
Really need a notification when a ticket is auto created from a lead.
1 vote
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