General
3763 results found
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Messaging alert when you open the system on the screen
At the beginning and end of the day there are important things that must be done for our work processes, but they become so routine that someone forgets to do them.
It would be possible that just as RS sends us a reminder and it comes to the users in the front of the screen when opening the systems, we could have that option enabled for us to make reminders to our team and ourselves.Maybe you say, but we already have the reminders, we mean how to get out on the big screen as you present us with future…
3 votes -
Parts Order Help !! - how are others ordering parts for a ticket when they need to email vendor ?
Can someone please suggest a work around to avoid duplicating parts ordering for email vendors ? I can see how the purchase order and inventory system works well , but when I need to email an order to a vendor for a 'parts order that is connected to a ticket', there is no button to push. I then have to either A- create a separate purchase order to fulfil this function - changing the po # to suit the ticket - or B - create a separate email from my webmail to send to the vendor - but have no…
3 votes -
Report for Top-Level categories
Relatively simple - We'd ideally like a report (similar to the stock-valuation) that would spit-out the total-value of the stock items under the top-level categories - It is important for our accounting that we differentiate between, for example, labour and hardware.
3 votes -
Add the function to exclude file types as ticket attachments
Please consider the ability to exclude file types added automatically as ticket attachments.
Some customer email footers contain numerous images (normally PNG files) adding no value to the ticket other than clutter.
3 votes -
allow resizing columns everywhere / utilize more screen real-estate.
I want to be able to see the whole contents of a cell by resizing or at the very least have a tooltip pop showing me the complete contents of the cell - EVERYWHERE.
A good example of this can be seen in Issue column of the Leads list. E-mails come in and I have to click into each one to see what the issue is rather than just being able to glance.
3 votes -
Estimates marked as Draft - by default (feature request)
We've had a growing issue with our estimate building.
All our technicians have the capability to build estimates. Depending if they're doing a repair, or building a quote for a new PC build; they create estimates.
The issue I've been having however, is that customers have been able to 'see' these estimates while they're being built. O_o
Not all our customers are savvy, however, the ones that have been using our services for some time, know how to access their portal... and typically when we tell them an estimate is on it's way... they'll go to the portal and await…
3 votes -
Allow consecutive appointments when using the calendar in the widget flow
When using the appointment booking system on its own there is option for consecutive appointments. When you use this as part of the widget flow this option is not available. Rather than appointments we are booking in items to be serviced. We don't want to allow customers to choose the exact time their item is serviced, just a service window (9am-1pm/1pm-5pm). By using consecutive appointments I can allow for 4 consecutive 240mins appointments within a 4 hour window (its a bit of a work around but it would work ok for us). I would like this to be available as…
3 votes -
Need better handling of full service contracts
A full service contract would include unlimited labor hours for a flat fee.
Simply need to create the contract.
Open tickets, choosing whether they apply to the contract or not. Add time to the tickets and close them. These closed tickets wouldn't be billable.Currently the only solution I see is to create a contract, then add override prices set to $0 for every labor rate. Then as we open and close tickets applied to this contract there are all these $0 tickets that need to be invoiced in order to clear them out of there. And they get sync'd…
3 votes -
You add a Tablet Mode to the POS System
This would makes everything larger, while the item selection is an OK size for touch screen, the area where it shows total cost, and items is "WAY" to small. Especially the ability to delete single items, even with a mouse I have to click multiple times before it actually catches it. And I am working on a 30 inch screen LOL with it zoomed to look almost like a tablet mode. I have to push this system in my next business meeting, and while this whole thing is really awesome this will probably hurt a lot. My Bosses are really…
3 votes -
A daily revenue summary.
Gross revenue, minus product cost, minus labor cost based on time clock reports, minus sale tax. I would think this would be an easy report to generate.
3 votes -
SMS Gateway API to send/receive directly from android phone
SMS Gateway API is a service that allows you to send and received messages programmically from your android phone https://smsgateway.me/what-is-sms-gateway-api
It would be awesome if this could be integrated into Repairshopr. We would be able to send/receive sms directly from our android phone.
This would simplify things greatly and the client would receive the sms from our caller ID. Great for those of us in Australia and other countries that need to use US gateway services through Repairshopr.What do you think of this idea?
3 votes -
Ticket Automation Outside Business Hours
Use ticket-automations to automatically reply to customers that send us responses or new tickets outside of business hours (after-hours and on weekends) based on their SLA. Here's an example of what I'd like for the email to say; something like this: "Thank you for your update to ticket # {{ticket_number}}. Our support hours are from 8am-5pm Monday-Friday, and will address your ticket promptly between those hours. If you require after-hours assistance, please have an office manager or supervisor sign this approval form, and email to support@domain.com {{url to our online form}}."
3 votes -
use same email for more than one account
IN QB Online I can use the same email on more than one account. Repair Shopper is not letting me. QB Online is the better idea. Help!
3 votes -
SMS Sending with Completed Comment
It would really be nice to be able to send an SMS comment along with the completed comment. As of now we have to mark it complete, then make an additional contacted comment to let the customer know their device is ready for pickup
3 votes -
Add Note field to each Line Item on PO
In my previous application there was the ability to add a Note to each line item on a PO. I found this very helpful to keep track of what product was for a client as I generally order as needed and there would be multiple items for different clients on most PO's.
3 votes -
integrate Skype
Conect skype withe RS so all calls create a log and pops the customer info
3 votes -
export to csv
When exporting tickets to csv we would like to limit by date so we don't have to export every ticket we've ever entered
3 votes -
Customer docs / Wiki needs some development
We would like to store information, including passwords, about client sites. We would need to upload images as well. Currently the customer wiki works OK for this but images are very cumbersome. Tabs within the customer wiki would be great as well. Would be nice to drill down to Customers - select customer - site docs.
3 votes -
Scheduled Invoices - minor additions
It would be wonderful to have the following for Recurring/Scheduled Invoices page:
An option to "Hide" or toggle the paused invoices so they aren't in the list of all recurring.
Add a column that shows which recurring items have a stored credit card payment flagged. (We have had issues with customers calling in or faxing in a new payment method to use...it gets updated for the customer but the recurring invoices never get changed to hit that payment as well). This way we can see from a quick glance which recurring invoices do not have a stored payment selected without…
3 votes -
Not enough information on Ticket Detail
Nothing shows if the ticket has been diagnosed or approved. Also, what is actually being done to the device doesn't show on the ticket. (ie. The subject from the ticket creation). There should be more detail on the ticket detail screen so we can glance and see what repairs are needed or if the ticket needs to be diagnosed or approved.
3 votes
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