Ticket Automation Outside Business Hours
Use ticket-automations to automatically reply to customers that send us responses or new tickets outside of business hours (after-hours and on weekends) based on their SLA. Here's an example of what I'd like for the email to say; something like this: "Thank you for your update to ticket # {{ticket_number}}. Our support hours are from 8am-5pm Monday-Friday, and will address your ticket promptly between those hours. If you require after-hours assistance, please have an office manager or supervisor sign this approval form, and email to support@domain.com {{url to our online form}}."
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Jesse
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Jesse
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Just noticed this was added recently. Thanks!!