General
3763 results found
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Make the assets overlay more usable
As it stands now the overlay that pops up when you attach an asset to a ticket is not very usable. This is the screen that says "Here you can create new assets, view existing assets, and attach them to the ticket"
Why is the overlay so small? If a customer has multiple similar assets it's almost impossible to pick the correct one because the screen does not show enough information. At minimum the serial number field should be displayed in its entirety or we should be able to customize what gets displayed.
With the way my company currently enters…
3 votes -
Appointment Type Options
Add the following options under "Appointment Type" In Calendar
1) Vacation
2) Remote Service3 votes -
add print customer label from invoices
it would be very handy if you could add a "print customer label" on invoices page for times we just create an invoice instead of tickets so we don't have to go back and forth on customers page and their invoice
3 votes -
Allow Customization of Default Sizes of Text Fields in Repairshopr
the two text fields (New Ticket Comment) and (Complete Issue Description) to make them bigger by default. This is to avoid confusion when it comes to sending emails using the two above.
3 votes -
Lead Conversion: Address Lookup to convert lead to ticket
This is similar to the single save button idea for the same reason that converting a lead to a ticket by entering the address manually is cumbersome and takes time. There is already an address lookup function integrated into the software and it would be very useful to use it in the lead conversion section as well.
3 votes -
Lead Suggestion
My Team I would find it very helpful if the Customer Lead would request the customers device type. It would be easier to computer or follow up with the lead if we know what needs to be service and why. The why is already including however the what is not included.
3 votes -
Inventory and overall Website feature
When searching and then opening a product in the Inventory, once you select the back key to return to the previous page it would be useful if the prior search was still memorized rather than starting back a page 1 of inventory. I think in general being able to back track on here it should is a must, any time that someone needs a full refresh of any page can just simply use the widgets on top of the pages.
3 votes -
Recurring Ticket Charges
I have a lot of recurring tickets for a subscription service and I would love a way to be able to edit the description of a charge on a recurring ticket before generating the invoice due to the fact that whenever a ticket recurs it is for a new date range and I want to be able to add that date range text to the line item.
3 votes -
Phone type sort order
It would be helpful if the phone types were sorted by some order of importance rather than alphabetically. It's annoying that the fax number (least used) is at the top of the list and the phone number is below that. Phone, or Office Phone should be first. Fax should be last. I would suggest Office, Home, Phone, Mobile, Other, Fax would be an ideal ordering for the phone types. Or allow a mechanism to manually order the phone numbers (drag and drop like items on an estimate or invoice) from the customer page.
3 votes -
Customer response formatting
Currently, if multiple people are CC'd on a ticket, the only way to identify who sent an email response to the ticket is to hover over the mail icon and subtract all the recipients of the that response till you figure out who isn't on that list but was sent an email from the ticket previously (hopefully you can follow that). The "Updated by" field in the ticket comments just says "customer-reply".
I propose making that field provide more information when a customer responds to a ticket.
Additionally, it would be awesome if there was a way to view the…
3 votes -
Integrate the ability to search invoices and tickets by created user
When reviewing invoices and tickets weekly for bonuses we have to manually go through each invoice and check creator of the invoice to sort our weekly reviews.
3 votes -
Make Inventory "Sort Order" persistent instead of "Name"
Seems Logical that the first column sorted when going into the Inventory screen would be the "Sort Order" you manually define. But if you sort, then go to another screen and come back, it's sorted again by "name".
3 votes -
Use short code instead of phone number for SMS
Instead of using a phone number, use a short code, here's why... a customer thinks when they get a SMS from that number, they can call that number (thinking its your office number). A short code will prevent this. Thanks for considering.
3 votes -
Require zip code for customer created
Would be helpful for growth to measure zip codes and require zip codes for customers and better track metrics. Customer have no issues giving zip codes.
3 votes -
daily invoice report by tech
I need a simple report showing what was invoiced (paid or not) for any given time period. I need to be able to show cost and sell price, along with the net profit…per technician.
3 votes -
Make it possible to see a report for what product instances are in what physical location
i feel the inventory csv export is really lacking without the possibility of viewing the physical location of the product instances. For the purposes of marketing (craigslist etc) it would be great to know what is currently ready for sale in the display case to quickly make marketing materials for those products respectively.
3 votes -
Make it possible to schedule the customer purchase report!
Make it possible to schedule the customer purchase report for easier localized automation to law enforcement. we all need to follow strict policies as 2nd hand vendors and manually running this report daily can and should be automated!
3 votes -
Leads mailbox sms turn on and off per mailbox
We have mailboxes setup for support for customers to email for help. We want them to txt our techs... We also have our website contact form going to a mailbox and we have a voicemail mailbox for our VoIP phone system to deposit the voice mails... I would like to have a backup mailbox to have these notifications to go to. But there is no way we can have that many txt messages going off all the time.... So i would like to see per mailbox notifications... So a way to turn on and off per mailbox email, sms, and…
3 votes -
Allow pasting images/screenshots in Comments
Instead up saving and uploading images, it would be very helpful to be able to take screenshots and paste them directly in the window for public or private comments!
3 votes -
Beta Site, ticket comments no longer marked as read by customer.
I like the new ticket tab screen in general, however, I miss the little thumbs up with time/date stamp after a customer reads a ticket update. Hoping it's back in the final version.
3 votes
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