General
3762 results found
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Change template tags to no longer be hard-coded along with HTML
Currently there's a number of template tags that are hard-coded to include HTML markup. I encountered this issue while trying to set up a ticket automation.
I wanted relevant ticket information to be posted into our slack channel. To get the initial description of an issue, I used "{{initialcommentbody}}". When the automation was run, it printed something similar to, "<p> This is a test </p>", and there's currently no way to remove the HTML markup from this response (According to support).
I know there are other template tags with the same HTML wrapping, and there's no way to…
3 votes -
Text message warning when low
Reminder/warning when text messages are running low. We were 6 days sending out message and not realising that we had run out.
We didn't get any notification that they weren't sent and only found out when one or two customers complained.3 votes -
Ticket automation suggestions
It would be great if we could use from portal as ticket issue type since it isn't an option that is able to picked but is automatic when created in the portal.
Also it would be great to be able to set the frequency of the automation since it is set to hourly but it would nice to get a daily or weekly automation.
3 votes -
Custom colours in ticket comments
Currently, all ticket comments are white or yellow.
It would be good if we could add custom colours for ticket comments.
Yellow is used for private notes written by Techs as well as SMS messages.
I would like to see a way to differentiate between private and SMS.
3 votes -
Prioritize phone numbers to call first
Sometimes I want to list the customer's cell phone number first and on the ticket label, but it will sometimes put the home number first and the ticket label will also have only the home number. I'd like it so I can change the order manually and it remember the order.
3 votes -
Add timestamp to Invoices and receipts
I would love to not only see the date stamp, but also a time stamp on invoices, receipts, etc. It is helpful to know when a tech made an invoice or took a payment when backtracking things.
3 votes -
Pending Items for Unmaintained Inventory on Low Stock Report ( email )
The Low Stock email is nice, I review it each morning, have links to easily click and review. Etc.
The Part request emails are nice, I review my inbox as they come in,
( can't easiely click these though,
a) the url for the part isn't clickable in the mails
b) the link is to the parts section not the part item itself
c) the customer is clickable but the ticket isn't
)The one thing missing is Pending items, which is really just Part Requests but for items we usually have or used to carry.
They don't show up…
3 votes -
Appointment Summary/title
When i create an appointment from the ticket creation form, can the appointment title/summary on the calender view be altered?
The little icon on the calender shows the customer name and surname, the company and then the ticket title. The ticket title has the info i need to identify the appointment.
My calendar vie basically shows me a whole lot of names unless i highlight each one individually.
makes it useless when over viewing the day or week's schedule.3 votes -
Day of the week in Comments
Currently the header to comments made look like this:
Comment Made At: 15 October, 2016 13:04If the day of the week could be added, would be super handy for finding out-of-normal-hours for billing
3 votes -
Export "my RepairShopr" with shop settings
I am using the demo for a while now and decided the platform is ideal for my shop's workflow. In the past days I've made several customizations, modifications and new worksheets, templates and so forth.
It would be good to have a way to backup only the custom settings, configuration and templates without the need for a full backup.
3 votes -
Singable appointment tickets
It would be great if we can in-take style form/job sheet that customers can sign (in an mobile device) while at appointments to confirm that work had been completed.
3 votes -
Search custom assets fields
We should be able to search for keywords in fields created in Assets. For example: If I create a field for OS type, I should be able to search and find all the assets with a certain version of Windows installed.
Even better: I should be able to email all the customers who have a certain OS type. This could be very profitable when used to email customers about upgrades.
3 votes -
The ability to customise Tab Names and Sitewide CRM Terms
We are not your typical Repairshopr user (we do not repair tech) but believe most users would find the below a great addition...
Whilst Repairshopr is highly customisable, there are some Menu Tabs and Terms used within the CRM that you cannot change to be industry / Business / Country specific (which is a shame as it limits the level of personalisation).
Although some of these changes sound mild, I'm sure all would agree that personalising the tab names to reflect their users and business makes it easier for all staff to use and understand.
It would be great if…
3 votes -
Can change the inventory display to show the Retail price and the Wholesale price rather than the cost
The wholesale cost is a better display in inventory as this is the cheapest that we would want to sell an item. Not what we paid as not all staff are able to make a calculation on how cheap they should go when giving discount.
3 votes -
Send emails to any recipient
I need to contact third partys while working on a Problem. Like Helpdesk from a computer manufacturer. But i cant change the "to" field in the comment section.
3 votes -
Add serial numbers to Refurb Module.
As it currently stands, when you send a device to the Refurb Module it stops reporting the serial number. This makes it really hard to find the device while it's in refurb. It also makes it almost impossible to see if a device has been in refurb.
3 votes -
Allow multiple search options
When in the Invoice or Ticket sections It would be preferable if we could search for a contact name and not just the company name because sometimes I cannot remember the company name when searching for invoices.
3 votes -
have the search bring up the most recent ticket when you type a customers name.
Just have the search bring up the most recent ticket as you are typing the customers name
3 votes -
Purchase order customer assigment
It would be great if we could assign stock to a customer when we are receiving it into stock, on a purchase order.
It would need to be on an individual line item basis, as we often receive stuff for stock and customers at the same time.That way we could run a report and see if stuff that had been ordered for a specific customer had in fact been invoiced out.
3 votes -
SMS: Forward SMS to tech's mobile number
It would be aweseome if, when a customer sends a text to the RepairShopr number asking for a status update, if that text could be forwarded to the tech's mobile. Then tech could reply to the text, which RepairShopr would then forward to customer.
3 votes
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