General
3763 results found
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Resolved vs In progress Pending Charges
We have customers that we work with on a regular basis and I like the idea of a recurring invoice automatically adding pending charges to an invoice.
The problem is, I hate to add charges to an invoice if the job isn't done.
In other words, I would like to see the ability to add pending charges to a recurring invoice from tickets that are resolved. That way, my customers are getting invoices regularly only for the jobs that are complete.
3 votes -
link inbound email to parts orders
I would love to have an inbound email address setup within RepairShopr where I could have a filter setup in my email to automatically forward shipping notifications and order updates and have those linked to their associated order (probably in the notes section).
Since most vendors tend to use similar wording on their order updates (at least in terms of identifying order numbers, tracking numbers, etc), I'm guessing it wouldn't be too hard to parse over those and link up the information? :)
3 votes -
Make all phone number types available for templates
Right now, we're able to collect and store all sorts of phone numbers for customers, but it's only possible to include {{customerphone}} and {{customermobile}} in the ticket or invoice templates. I'd like to be able to stick the shortcodes for each number type in my template, and then, as long as there's a number in the field, that number will be displayed. Ideally, if a particular field is blank, the shortcode would simply leave the space empty or maybe return a "n/a" or "null" if necessary.
I see this as more beneficial for in-shop/behind the scenes use (i.e.…
3 votes -
Multiple tickets on one estimate
I'm repairing mobile computers and it's not rare that I a have multiple repairs for the same customer.
3 votes -
When sending emails, add a parameter to log in automatically.
When sending a ticket reminder email or any kind of email, you already know who the recipient is (e.g. if you did password reset you'd go based on email) so why not add a parameter to the url so that the tech gets logged in
3 votes -
categories
When sorting categories they sort alphabetically. Issue is that they sort categories without subs (alphabetically), then they sort categories with subs (alphabetically). Why not all alphabetically notwithstanding subs...
3 votes -
We use SERTIFI an e-signature application for signing professional services contracts. It would be great it RepairShopr could offer an integ
We use SERTIFI an e-signature application for signing professional services contracts, etc. It would be great it RepairShopr could offer an integration. I checked with the SERTIFI rep and he looked at the RepairShopr website. He said that SERTIFI has some of the same integrations and he thinks the integration with their API would be pretty easy for your team (if interested). Let me know if I can put you in touch with their Director. Thank you!
3 votes -
Include all payment forms on Z-report
Z-Report only provides a text entry field for checks when RepairShopr has recorded a check payment for the day.
We sometimes accidentally enter a check as if it were a Credit Card. When completing the Z-Report that day, the credit card amounts will show a variance. If we could fill in the amount of the check in a Check payment field, there would be offsetting variances. But since the check field is not provided, we end up with a mystery variance in credit cards AND a mystery check deposit.
Providing the check payment field (and payment fields for all payment…
3 votes -
Add a Security group for The Paid button
The help area says "is intended, typically, for an accountant or similar individual" but a technician can click it. If they click it we will assume it has been paid.
Can we make this feature only available to admin. It doesn't matter if it is visible but I prefer the techs can't click the paid button on their own.
3 votes -
Ticket list should sort by customer name
When viewing a list of tickets it would be nice if you could sort by customer name like you can any of the other fields. The way it works now when you click on the "Customer" heading it does do a sort, but there's no apparent rhyme or reason to how it's sorted.
I had to ask tech support and was told it is sorting by customer ID, which is an number that can only be found by running an export of your customer list, and it's not a number that can be changed.
It seems reasonable to me that…
3 votes -
Improve mailing label functionality
I know you can print mailing labels from the customer screen, but only for the "primary" address. This is not helpful if the customer has a separate mailing/billing address. This should over ride the the primary address if it exists, and you should also be able to print a label for any of the listed addresses if a customer has multiple addresses.
Also, there should be an option to print a mailing label from the invoice screen, as well as to bulk print mailing labels from the invoices screen when you're bulk printing the invoices.
We do batch invoicing twice…
3 votes -
Ability to use Marketr features without a paid invoice.
I think that users should have the ability to mark custom terms such as a resolved ticket's status to send an automated email without the need of having a paid invoice in the system. For example "Ticket Status = Resolved | Send Email 14 Days" as currently the ticket automation system and the Marketr system do not allow access to already resolved tickets. This would be great for people that already are running with different invoicing software that doesn't have proper integration with RepairShopr
3 votes -
Edit recurring tickets
Currently the only options to edit a recurring ticket is the scheduling. The actual ticket that is generated cant be changed.
Once you set up the ticket, and then make it recurring, there is nothing you can do to it. I would like to be able to change the "Issue Type", add or remove Worksheets, Have it create calendar appointments, Add on default charges and also have an option for recurring tickets not to trigger Marketr.3 votes -
Adjust "Column Size" within Inventory Tab
Perhaps I'm a little OCD but it would be great if we had the ability to adjust the column size within the Inventory Tab.
I will include a picture for my particular issue which is the "Name Column" Most of my products have long titles which results in a Inventory name thats 7-10 rows.
If a reverse the naming convention and use the "Description Column" I get 1 beautiful row. However this leaves me SOL when searching for a product and reports become useless.
3 votes -
On the Estimates, only show actual price
I would like to have the ability on estimates to get rid of the "Old Price" with the price slashed. We quote everything discounted off of list price and a lot of companies we sell do not advertise there list price. I feel this would help others as well.
3 votes -
In inventory have a brand or company field
Give a field in the inventory part GUI that allows you to put the company that makes the product.
3 votes -
non filled fields - don't echo the variable name
Can you change RS to not print the variable / field name if its not found / filled?
eg. we have this echoed on estimate / invoice emails, if there is not associated ticket with a tech assigned -
"Regards
{{tech_name}}"It would be better to NOT show the variable / field name
3 votes -
Change Daily Payments CSV Export...
When the CSV exports it should list columns in the same order as the page...
Date, Amount, Customer (Should use actual name instead of ID), Method, Ref #, Invoice #Seems like a simple and efficient fix in my opinion
3 votes -
Check box to email attachments with a Purchase orders
Do you think it would be possible to have the attachments in a Purchase Order email to the Vendor? we often send POs with drawings or CAD models for our suppliers to manufacture for us and i was hoping that buy attaching these files to a PO they would be sent when i send the email. it would also be a great way to send any further instructions to a Vendor.
3 votes -
Ninja Integration Enhancements
Originally posted in the main Ninja RMM integration post:
http://feedback.repairshopr.com/forums/165658-general/suggestions/11719812-ninja-rmm-integration- Change ninjaurl Asset Type to "weblink"
- Include device name in Ninja alerts
- Pull NMS and Monitor devices into Assets
- Automatically assign an Asset to a Contact (if applicable) via the "Last User" field
Thanks!
3 votes
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