I think that users should have the ability to mark custom terms such as a resolved ticket's status to send an automated email without the need of having a paid invoice in the system. For example "Ticket Status = Resolved | Send Email 14 Days" as currently the ticket automation system and the Marketr system do not allow access to already resolved tickets. This would be great for people that already are running with different invoicing software that doesn't have proper integration with RepairShopr