General
3762 results found
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Improve mailing label functionality
I know you can print mailing labels from the customer screen, but only for the "primary" address. This is not helpful if the customer has a separate mailing/billing address. This should over ride the the primary address if it exists, and you should also be able to print a label for any of the listed addresses if a customer has multiple addresses.
Also, there should be an option to print a mailing label from the invoice screen, as well as to bulk print mailing labels from the invoices screen when you're bulk printing the invoices.
We do batch invoicing twice…
3 votes -
Ability to use Marketr features without a paid invoice.
I think that users should have the ability to mark custom terms such as a resolved ticket's status to send an automated email without the need of having a paid invoice in the system. For example "Ticket Status = Resolved | Send Email 14 Days" as currently the ticket automation system and the Marketr system do not allow access to already resolved tickets. This would be great for people that already are running with different invoicing software that doesn't have proper integration with RepairShopr
3 votes -
Edit recurring tickets
Currently the only options to edit a recurring ticket is the scheduling. The actual ticket that is generated cant be changed.
Once you set up the ticket, and then make it recurring, there is nothing you can do to it. I would like to be able to change the "Issue Type", add or remove Worksheets, Have it create calendar appointments, Add on default charges and also have an option for recurring tickets not to trigger Marketr.3 votes -
Adjust "Column Size" within Inventory Tab
Perhaps I'm a little OCD but it would be great if we had the ability to adjust the column size within the Inventory Tab.
I will include a picture for my particular issue which is the "Name Column" Most of my products have long titles which results in a Inventory name thats 7-10 rows.
If a reverse the naming convention and use the "Description Column" I get 1 beautiful row. However this leaves me SOL when searching for a product and reports become useless.
3 votes -
Sell Store Credit as Inventory Item
I would like to start a residual program that allows people to pay monthly for AV/Monitoring with an Addon that accumulates store credit for hardware replacement.
At its core, i would like an inventory item that sells x dollars of store credit when it's sold. This would be part of the Re-occurring Invoices module. As each cycle completes the customer would get x dollars of additional store credit added to their account. When they had to make hardware purchases, like replace a machine, the store credit is there separate of the prepay hours to cover the cost of the machine.
3 votes -
On the Estimates, only show actual price
I would like to have the ability on estimates to get rid of the "Old Price" with the price slashed. We quote everything discounted off of list price and a lot of companies we sell do not advertise there list price. I feel this would help others as well.
3 votes -
In inventory have a brand or company field
Give a field in the inventory part GUI that allows you to put the company that makes the product.
3 votes -
non filled fields - don't echo the variable name
Can you change RS to not print the variable / field name if its not found / filled?
eg. we have this echoed on estimate / invoice emails, if there is not associated ticket with a tech assigned -
"Regards
{{tech_name}}"It would be better to NOT show the variable / field name
3 votes -
Change Daily Payments CSV Export...
When the CSV exports it should list columns in the same order as the page...
Date, Amount, Customer (Should use actual name instead of ID), Method, Ref #, Invoice #Seems like a simple and efficient fix in my opinion
3 votes -
Check box to email attachments with a Purchase orders
Do you think it would be possible to have the attachments in a Purchase Order email to the Vendor? we often send POs with drawings or CAD models for our suppliers to manufacture for us and i was hoping that buy attaching these files to a PO they would be sent when i send the email. it would also be a great way to send any further instructions to a Vendor.
3 votes -
Ninja Integration Enhancements
Originally posted in the main Ninja RMM integration post:
http://feedback.repairshopr.com/forums/165658-general/suggestions/11719812-ninja-rmm-integration- Change ninjaurl Asset Type to "weblink"
- Include device name in Ninja alerts
- Pull NMS and Monitor devices into Assets
- Automatically assign an Asset to a Contact (if applicable) via the "Last User" field
Thanks!
3 votes -
Messaging alert when you open the system on the screen
At the beginning and end of the day there are important things that must be done for our work processes, but they become so routine that someone forgets to do them.
It would be possible that just as RS sends us a reminder and it comes to the users in the front of the screen when opening the systems, we could have that option enabled for us to make reminders to our team and ourselves.Maybe you say, but we already have the reminders, we mean how to get out on the big screen as you present us with future…
3 votes -
Parts Order Help !! - how are others ordering parts for a ticket when they need to email vendor ?
Can someone please suggest a work around to avoid duplicating parts ordering for email vendors ? I can see how the purchase order and inventory system works well , but when I need to email an order to a vendor for a 'parts order that is connected to a ticket', there is no button to push. I then have to either A- create a separate purchase order to fulfil this function - changing the po # to suit the ticket - or B - create a separate email from my webmail to send to the vendor - but have no…
3 votes -
Calendar/Appointment Scheduler Should Honor Free/Busy Status
As in most appointment booking/availability apps, RepairShopr should honor the Free/Busy status of each event. If an event is marked as "Busy", it should block the time as unavailable in RepairShopr, but if a calendar event is set to "Free", it should show as available in RepairShopr.
3 votes -
Report for Top-Level categories
Relatively simple - We'd ideally like a report (similar to the stock-valuation) that would spit-out the total-value of the stock items under the top-level categories - It is important for our accounting that we differentiate between, for example, labour and hardware.
3 votes -
Enable User Setting for "Fullscreen Default"
I know and love the fullscreen feature in Repairshopr and 99% of the time, I want it turned on across all my devices. I would rather have the ability to toggle a setting in my user settings to make fullscreen be the default and use the per-device toggle to turn it off if there ever is a reason to do so.
3 votes -
Add the function to exclude file types as ticket attachments
Please consider the ability to exclude file types added automatically as ticket attachments.
Some customer email footers contain numerous images (normally PNG files) adding no value to the ticket other than clutter.
3 votes -
Itemized payments on the invoice to show how much was paid with each payment type.
We need invoices to show how much was paid by each payment type. E.F. $20 Cash $135 Credit Card
3 votes -
Allow SLA without Due Date - Response Time Only
It would be nice to be able to set a response time only without the Due Date requirement. This will help to enforce replies to customers without assuming you can fix the issue within a preset time.
3 votes -
allow resizing columns everywhere / utilize more screen real-estate.
I want to be able to see the whole contents of a cell by resizing or at the very least have a tooltip pop showing me the complete contents of the cell - EVERYWHERE.
A good example of this can be seen in Issue column of the Leads list. E-mails come in and I have to click into each one to see what the issue is rather than just being able to glance.
3 votes
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